During this difficult time, the City of New York wants to make sure you have access to free services and support. A list of available resources is below.
In addition, the City Department of Health has available resources listed by neighborhood. Click here for a list of COVID-19 Resources by Neighborhood.
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If you cannot go out to get food, no one can bring you food, and you are not able to use private delivery options, New York City will deliver emergency meals to you in the coming days.
Health and Safety
Mental health support: During the COVID-19, outbreak, it’s common to feel stressed, overwhelmed, sad, anxious or afraid.
Safety in your home: If you do not feel safe at home, or if you feel pressured, bullied or scared by anyone, call:
Medication Delivery: As one option for getting home delivery of prescription medications, you can contact a pharmacy called Capsule, which offers free, same day delivery, 7 days a week. If you choose to call them, Capsule, not the City, will be responsible for these prescription delivery needs moving forward. Capsule is offering free home delivery of prescription medication, but you would be responsible for the costs of the medication not covered by your insurance, just as you would be with any other pharmacy. Capsule can be reached at (646) 362-3092.
Telemedicine: During COVID-19, telemedicine has become a popular way for older adults to access healthcare services safely from home. If your healthcare does not offer telemedicine services, you can still access telemedicine services through Medicare Part B or other options, listed below.
If you have Medicare Part B, you can contact Rejuvenan, which offers phone and online doctor visits 24/7 through their Telehealth for New Yorkers Program. If you choose to contact them, Rejuvenan, not the City, will be responsible for meeting your medical needs going forward, just like any other doctor’s office you would walk into instead. Rejuvenan can be reached at 800-457-1559 or at www.gethealthy.nyc.
If you do not have Medicare Part B, you can contact CareClix, which offers chat assistance to access your situation and needs, and schedule a meeting with a doctor. They will chat with you, access your situation and needs, and schedule a meeting with a doctor. If you choose to call them, CareClix, not the City, will be responsible for meeting your medical services they provide. If CareClix cannot bill Medicare or your insurance, you will be responsible for the cost of the medical services not covered by your insurance. CareClix can be reached at 833-640-3794 or at www.careclix.com.
To find out more about available telemedicine resources, contact Aging Connect at 212-244-6469.
Medical Supplies: As one option for getting home delivery of medical supplies (such as canes, rollators / walkers, catheters, adult diapers/briefs, wound care supplies, CPAP and other respiratory supplies, etc.), you can contact an organization called Tomorrow Health. Tomorrow Health is offering free home delivery of medical supplies, but you would be responsible for the costs of the medical supplies not covered by your insurance. If you choose to call them, Tomorrow Health, not the City, will be responsible for these medical supply needs moving forward. You can call them at 844-402-4344.
Help with Medicare: Confused about which plan is right for you? The Health Insurance Information, Counseling, and Assistance Program can provide free support.
Stay connected: During this difficult time, volunteers are available to call and check-in on you. If you are interested in this service:
Finances and Consumer Protection
Economic Impact Payment (Stimulus Payment): Most seniors and retirees, as well as other recipients of federal benefits, will get an automatic payment of $1,200.
Free Tax Prep: Get help filing your taxes for free from the safety of your home. Services include virtual tax preparation by an IRS certified VITA/TCE volunteer preparer and assisted self-preparation online.
The income tax filing deadline was postponed to July 15, 2020; however, if you are eligible for a stimulus payment but will not get it automatically, then you must file your taxes to get your stimulus payment.
Free financial counseling by phone: Worried about money? You’re not alone. You can book an appointment for free confidential financial counseling over the phone. A counselor can help you open a bank account so you can set up direct deposit; manage sudden changes to your household budget or income; contact creditors, and more.
Avoid scams: Consumer Protection Tips for Older Adults provides tips about common frauds and financial issues and where to turn for help.
If you would like to better understand and get help enrolling in the benefit programs that you are eligible for, including SNAP (previously known as food stamps), Cash Assistance, HEAP, IDNYC, and more, you can get help through our trusted City partner, Benefits Data Trust. Visit nyc.gov/accesshra or call 718-557-1399 to learn more.
You can now apply to receive benefits while staying home.
Additional Support for Aging New Yorkers
All eviction proceedings in New York City are suspended indefinitely. Your landlord cannot evict you, kick you out, or ask you to leave your apartment for having COVID-19 or for being under home-quarantine. You will still need to pay rent during quarantine or any time in a medical facility.
Utilities cannot be shut off for missing payments during the COVID-19 crisis. If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help.
Low-income New York City residents may be eligible for up to $900 in financial assistance to cover funeral expenses for a deceased low-income New York City resident family member or friend.
Only go outside for essential tasks. Those tasks include working for an essential business, getting groceries and supplies, or securing necessary medical care.
If you must go outside, keep at least six feet of distance between yourself and others, and wear a face covering. Wash your hands with soap and water often, for at least 20 seconds every time, or use an alcohol-based hand sanitizer.
Here are some tips for how to safely use face coverings:
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