Health Insurance Assistance

To prevent the spread of COVID-19, HIICAP will transition to providing services exclusively over the phone only. If you have any questions call Aging Connect at 212-AGING-NYC (212-244-6469). Visit the DOHMH website for coronavirus updates.
A female health insurance expert talks on the phone with a caller while sitting at her desk.
Health insurance experts answer questions about Medicare.

If you have questions about Medicare and which plan is the right fit for you, call the Department for the Aging’s Health Insurance Information, Counseling, and Assistance Program (HIICAP) to speak with a trained expert. HIICAP is a completely free resource to educate Medicare beneficiaries about:

  • Medicare Part A and Part B plans
  • Medicare Part D prescription drug plans and the Elderly Pharmaceutical Insurance Coverage program (EPIC)
  • Medicare Advantage (Part C)
  • Medigap insurance to supplement Original Medicare
  • How Medicare works with retiree coverage
  • Medicare Savings Programs and Low-Income Subsidy to help pay costs

Download a list of HIICAP sites or call Aging Connect at 212-244-6469 for more information.

Medicare Orientation Session

If you're new to Medicare or soon will be, join us for a free, Medicare Orientation session. The class includes information on Medicare Part A and Part B, Medigap/Medicare Supplement insurance, Medicare Advantage plans, Medicare Part D, EPIC and the Medicare Savings Programs. Register for free for the next Medicare Orientation Session:


A Complete Guide to the New HIICAP Guidebook:

To learn about enrolling in Medicare Part B, watch HIICAP's video:

Note: Some information in this video is subject to change for the year 2023.*