In-Home Services

A case-manager asks an older adult questions to determine what services she is eligible for.
Assessments help determine eligible services.

Do you need some assistance taking care of yourself or know someone who does so that they can continue to enjoy living at home? The Department for the Aging works with case-management agencies to provide in-home care for people ages 60 and older.

Case Management

A case manager/social worker will perform a phone intake to determine eligibility for services and follow up with an in-home visit to review and coordinate those services. They can help with the following:

  • The evaluation of your benefits
  • Access to 15 providers serving home-delivered meals in 22 different catchment areas
  • Access to 5 borough-based agencies offering home care (Medicaid recipients are ineligible for this service):
    • Personal care such as bathing and dressing
    • Housekeeping
  • Counseling on long-term care issues
  • NYC Aging's free Friendly Visiting Program
  • Referrals to additional resources

Case managers don't charge for their time, but depending on your income, you will be asked to pay a fee or to make a suggested contribution for some types of services.

Find a case-management agency near you or call 311.