Volunteer Resource Center

An instructor teaching exercise to seniors

Department for the Aging (DFTA) volunteers make a difference in the lives of older New Yorkers by leading health and wellness activities at senior centers, counseling older adults about their Medicare plan options, helping with bill-paying tasks, providing companionship, and much more. DFTA volunteers represent the diversity of New York City, and we welcome volunteers who speak other languages.

All volunteers must:

  • Pass a background check (a valid Social Security number is required)
  • Maintain the confidentiality of the people served
  • Be patient with and compassionate toward older adults
  • Be dependable, punctual, and flexible with scheduling
  • Meet requirements of specific programs

Think you have what it takes to make a difference?

Explore volunteer opportunities:

Select a topic to learn more information.


Friendly Visiting Program

DFTA works with Citymeals on Wheels and case-management agencies to connect volunteers with homebound New Yorkers for in-home visits. Participants form friendships and increase intergenerational understanding.

Requirements and skills:


Health Insurance Information, Counseling and Assistance Program (HIICAP) - Recruitment Currently Closed

Counsel older New Yorkers so they can make informed decisions about their Medicare plan options.

Requirements and skills:

  • Provide unbiased counsel on Medicare options; not open to insurance marketers
  • Comply with monthly reporting requirements
  • Complete extensive training and mentoring process, and pass a state annual exam
  • Serve a minimum of one day, four to six hours per week
  • Minimum one-year commitment required

Opportunities with Community Partners

Opportunities are available with DFTA partners in each of the five boroughs. Volunteer opportunities include, but are not limited to, presenting arts and culture, educational and recreational, and health and wellness classes; performing kitchen or meal duties; and performing administrative tasks. Find opportunities near you.


Complete the DFTA volunteer application to be considered for one of the program opportunities.