This is a list of the DHS-13 Reasonable Accommodation Request Form in multiple languages.
For applicants and clients who are deaf or hard of hearing, complete the DHS-5 Auxiliary Aids Request Form and give it to the Program/Facility Director or a worker who is equal to a director.
The DHS-5 Auxiliary Aids Request Form is available in the following languages:
This is a list of the DHS-5 Auxiliary Aids Request Form in multiple languages.
ASL Services for HRA and DHS Clients
ASL Direct is a video phone line for callers who use American Sign Language. You can call to get information about Human Resources Administration (HRA) services like SNAP, Cash Assistance, and Medicaid, or shelter under the Department of Homeless Services (DHS). You can also schedule ASL interpretation services for any HRA-run or DHS-run location. Using your video phone, you can connect with ASL Direct by calling (347) 474-4231.
Grievances and General Complaints
An individual who has been denied services may request a State Fair Hearing by calling (800) 3423334, online at http://www.otda.state.ny.us/oah/tbrms.asp, or by walking into the New York State Office of Temporary and Disability Assistance at 14 Boerum Place, Brooklyn or 330 West 34th St., Manhattan.
Applicants and clients with disabilities who feel they have been denied services, may email Disability Affairs email@example.com, call the Central Complaint Unit at (718) 291-4141, or contact or visit the Office of the Ombudsman.
Complaints of Discrimination
Applicants and clients who believe that they have information regarding discriminatory conduct that violates the Citywide EEO policy can review the complaint process on the Department of Citywide Administrative Services (DCAS) website. Contact DHS' Office of Diversity & Equal Opportunity Affairs (DEOA).
If you think you or someone in your family has been discriminated against at DHS because of a disability you may submit a complaint by telephone, letter, or email to:
Office of Disability Affairs
Elizabeth A. Iannone, Director of Disability Affairs for Homeless Services/Disability Service Facilitator
33 Beaver Street, 17th Floor
New York, NY 10004
Or you can call the Central Complaint Unit at 718-291-4141