Applicants and Clients with Disabilities

Four Disability Access Icons - one icon is of a person in a wheelchair, one icon is of two hands signing, one icon is of a brain, and one icon is of a person walking with a cane

Reasonable Accommodation Requests

If you are an applicant or client who can’t access DHS-run or DHS-provider run buildings or services because you have a disability, you may ask for a reasonable accommodation(s). For more information on reasonable accommodations, you can review the RAR Flyer.
 
To make a reasonable accommodation request, fill out the Reasonable Accommodation Request Form and give it to the site or Program/Facility Director or a worker who is equal to a director. You might be asked to fill out a HIPAA release form with your RA request. If you have questions about the HIPAA, you can review the HIPAA Information Guide.

The DHS-13 Reasonable Accommodation Request Form is available in the following languages:

This is a list of the DHS-13 Reasonable Accommodation Request Form in multiple languages.

For applicants and clients who are deaf or hard of hearing, complete the DHS-5 Auxiliary Aids Request Form and give it to the Program/Facility Director or a worker who is equal to a director.

The DHS-5 Auxiliary Aids Request Form is available in the following languages:

This is a list of the DHS-5 Auxiliary Aids Request Form in multiple languages.

General Complaints & Complaints of Discrimination

Grievances and General Complaints

An individual who has been denied services may request a State Fair Hearing by calling (800) 3423334, online at http://www.otda.state.ny.us/oah/tbrms.asp, or by walking into the New York State Office of Temporary and Disability Assistance at 14 Boerum Place, Brooklyn or 330 West 34th St., Manhattan.

Applicants and clients with disabilities who feel they have been denied services, may email Disability Affairs disabilityaffairs@dss.nyc.gov, call the Central Complaint Unit at (718) 291-4141, or contact or visit the Office of the Ombudsman.


Complaints of Discrimination

Applicants and clients who believe that they have information regarding discriminatory conduct that violates the Citywide EEO policy can review the complaint process on the Department of Citywide Administrative Services (DCAS) website. Contact DHS' Office of Diversity & Equal Opportunity Affairs (DEOA).

Contact the DSS Office of Disability Affairs

If you think you or someone in your family has been discriminated against at DHS because of a disability you may submit a complaint by telephone, letter, or email to:

Office of Disability Affairs
Elizabeth A. Iannone, Director of Disability Affairs for Homeless Services/Disability Service Facilitator
33 Beaver Street, 17th Floor
New York, NY 10004
Fax: 212-437-2161
Email: disabilityaffairs@dss.nyc.gov

Or you can call the Central Complaint Unit at 718-291-4141