Contact DHS

DHS employee attending to a client

Dial 311 to report an individual who is living on the streets, or to find prevention/shelter programs near you.

DHS Main Number
212-361-8000

Please call the main number to be directed to the appropriate office.

Office of the Commissioner
33 Beaver Street, 17th Floor
New York, NY 10004
212-361-8000
Send an email to the Administrator

Office of the Ombudsman
109 E 16th Street, 8th Floor
New York, NY 10003
800-994-6494
Learn more about the Office of the Ombudsman

Press Office
Send an email to the Press Office: press@dhs.nyc.gov

Community Relations and Government Affairs Unit
212-361-7900

Office of Diversity and Equal Opportunity Affairs
33 Beaver Street, 17th Floor
New York, NY 10004
212-361-8003
Send an email to the Office of Diversity and Equal Opportunity Affairs

Letter of Support Request Procedure for External Partners

Upon request, DSS may provide Letters of Support for community organizations responding to state, federal and philanthropic Requests for Proposals. Learn more about Letter of Support Request Procedure for External Partners

Freedom of Information Law (FOIL) Requests

The Freedom of Information Law is New York State's principal statute on providing for public access to the records of government.

Open Records  

All Freedom of Information Law (FOIL) requests to the Department of Homeless Services should be submitted via NYC OpenRecords (nyc.gov/openrecords). Select "Department of Homeless Services (DHS)" from the agency dropdown menu.

DHS' Records Access Officer
Paul Ligresti, Esq.
Associate General Counsel
150 Greenwich Street
38th Floor
New York, NY 10007
FOIL@DSS.NYC.GOV

DHS' Records Appeals Officer
Martha Calhoun, Esq.
Records Appeals Officer
150 Greenwich Street
38th Floor
New York, NY 10007
FOIL@DSS.NYC.GOV

Questions about specific requests should also be made through NYC OpenRecords by using the "Contact the Agency" link available on every request page.

Subpoenas and Legal Papers

In light of Governor Cuomo’s Executive Order 202.8 tolling the period for service of process until April 19, 2020, the service window for the City of New York Department of Social Services (DSS)* located at 150 Greenwich Street, New York, New York 10007 is closed. During this period, we have established an email address where the DSS is now accepting service. The newly established email address for service is ServiceDSS@dss.nyc.gov.

*DSS is comprised of the NYC Human Resources Administration and the NYC Department of Homeless Services