Contact DHS

DHS employee attending to a client

Dial 311 to report an individual who is living on the streets, or to find prevention/shelter programs near you.

DHS Main Number
(212) 361-8000

Please call the main number to be directed to the appropriate office.

Office of the Commissioner
33 Beaver Street, 17th Floor
New York, NY 10004
(212) 361-8000
Send an email to the Administrator

Office of the Ombudsman
33 Beaver Street, 20th Floor
New York, NY 10004
1-800-994-6494
Learn more about the Office of the Ombudsman

Press Office
Send an email to the Press Office

Community Relations and Government Affairs Unit
(212) 361-7900

Office of Diversity and Equal Opportunity Affairs
33 Beaver Street, 17th Floor
New York, NY 10004
(212) 361-8003
Send an email to the Office of Diversity and Equal Opportunity Affairs

Office of Disability Affairs
Jennifer Shaoul, Executive Director of Disability Affairs for the Department of Social Services,
(interim) Director of Disability Affairs for Homeless Services
33 Beaver Street, 13th Floor
New York, NY 10004
Fax: (212) 437-2161
Send an email to the Office of Disability Affairs
Or you can call the Central Complaint Unit at (718) 291-4141

Letter of Support Request Procedure for External Partners

Upon request, DSS may provide Letters of Support for community organizations responding to state, federal and philanthropic Requests for Proposals. Learn more about Letter of Support Request Procedure for External Partners

Freedom of Information Law (FOIL) Requests

The Freedom of Information Law is New York State's principal statute on providing for public access to the records of government.

Open Records  

All Freedom of Information Law (FOIL) requests to the Department of Homeless Services should be submitted via NYC OpenRecords (nyc.gov/openrecords). Select "Department of Homeless Services (DHS)" from the agency dropdown menu.

DHS’ Records Access Officer:
Paul Ligresti, Esq.
Associate General Counsel
150 Greenwich Street, 38th Fl., New York, NY 10007
(929) 221-6556 or (929) 221-5135

DHS’ Records Appeals Officer:
Martha Calhoun, Esq.
Records Appeals Officer
150 Greenwich Street, 38th Fl., New York, NY 10007
(929) 221-7330

Questions about specific requests should also be made through NYC OpenRecords by using the “Contact the Agency” link available on every request page.

Subpoenas and Legal Papers

Effective February 1, 2017, subpoenas and legal papers can be served on the Department of Homeless Services at:

Department of Social Services
Office of Legal Affairs/Subpoena Unit
4 World Trade Center
150 Greenwich Street, 38th floor
New York, New York 10007