Family Visits

Welcome to the DOC's Virtual Visitor's Center

Beginning May 10, 2023, the following important changes will be in effect:

• In-person visits will operate on a walk-in basis only. Pre-registration will no longer be available for in-person visits.
• In-person visits will operate on Wednesdays, Thursdays, Saturdays, and Sundays. To have an in-person visit, you must arrive at Rikers Island Central Visits or VCBC during the registration hours below:
  • Wednesday and Thursday registration hours: 2:00pm – 6:00pm
  • Saturday and Sunday registration hours: 8:00am – 12:00pm
  • Visitors must arrive during registration hours to be processed for a visit.
• Televisits will operate on Fridays.
• The visit schedule based on the first letter of the incarcerated individual’s last name remains in place. Visitors should check the visitation schedule to be sure their friend or family member is eligible for a visit on a specific day. Please visit the Visit Schedule page for more information.

Please see the In-Person Visit webpage for more information.

PLEASE NOTE: All packages for persons in custody need to be mailed. Packages will not be
accepted during in-person visits.

Televisits

The Department recognizes the importance of connecting individuals in our custody to their family and support networks through visits. 

With this program, televisiting can be accessed from home. All you need is an electronic device with a camera, an internet connection, and an active email account. A total of three individuals are able to participate in one televisit at one time. Please see the Televisit webpage for more information.

If you would like to schedule a televisit, please fill-out the information requested on the web form. Once you are confirmed for the televisit, you will receive a confirmation email which will include the date and time of the televisit, along with an access link.

It is the Department's goal to provide visits to all those who request it, however due to high demand and a limited number of devices, not every request for a televisit will be initially satisfied. 

Please be advised that a televisit is not confirmed until a confirmation email is received at the email address provided with a date and time range for the visit. If you do not receive a confirmation email within 24 hours of the last requested visit date (for example, you submitted as a possible option a visit time for a Thursday morning and have not received an email by Wednesday morning), please resubmit another web form with different dates and times.

Please visit the Televisit page for more details.