Family Visits

NOTICE 12/21/2021: Due to the recent surge of Omicron COVID-19 cases in New York City, to preserve the health and safety of people in custody, visitors, and staff, the Department will suspend In-Person Visits on December 22, 2021. Beginning December 22, 2021, the Department will offer Televisits 5-days per week, Wednesday through Sunday.

If you have an In-Person Visit scheduled for December 22, 23, or 24, 2021, the Department will work to switch your In-Person Visit to a Televisit. Please check your email for a notification which will include the Televisit link. If you have submitted a request for an In-Person Visit for a visit on December 29, 30, or 31, the Department will work to process your In-Person Visit request as a Televisit request.

Welcome to the DOC's Virtual Visitor's Center

In-Person Visits are Resuming

The Department is pleased to announce that in-person visits will resume on June 25, 2021, with some modifications to protect the health and safety of those who live and work on Rikers Island and other city jail facilities. In-person visits are resuming with reduced capacity to ensure necessary social distancing. Additionally, in-person visits will be offered on an altered schedule.Please see the In-Person Visit webpage for more information.

The Department strongly encourages you to pre-register for an in-person visit. Due to social distancing space constraints, visitors who arrive without pre-registering are not guaranteed an opportunity to visit their loved one.

PLEASE NOTE: The Department is no longer accepting packages during in-person visitation at this time. Packages can be received through the mail only.

Are Televisits Still Available?

The Department recognizes the importance of connecting individuals in our custody to their family and support networks through visits. In order to both facilitate these connections and maintain the safety and wellbeing of individuals in our care the department has implemented a new televisiting program. When In-Person Visits resume on June 25, 2021, the Department will continue its televisit initiative on an altered schedule to allow family and chosen family of people in custody the ability to remain in contact using their own personal PC or mobile device.

With this program, televisiting can now be accessed from home. All you need is an electronic device with a camera, an internet connection, and an active email account. A total of three individuals are able to participate in one televisit at one time. Please see the Televisit webpage for more information.

If you would like to schedule a televisit, please fill-out the information requested on the web form. Once you are confirmed for the televisit, you will receive a confirmation email which will include the date and time of the televisit, along with an access link.

When Can I Schedule a Televisit or In-Person Visit?

As of June 25, 2021, Televisiting will be offered in the morning on Saturday and Sunday from 8:00 a.m. to 2:00 p.m. In-person visits will be offered in the afternoon on Wednesday and Thursday from 2:00 p.m. to 8:00 p.m., and in the morning on Friday, from 8:00 a.m. to 2:00 p.m. All visits will be scheduled according to the person in custody’s last name as outlined in the visit calendars,which can be found on the Visit Schedule webpage.

It is the Department's goal to provide visits to all those who request it, however due to high demand and a limited number of devices, not every request for a televisit will be initially satisfied. Likewise, due to reduced capacity for in-person visits, not every request for an in-person visit may be met.

Please be advised that a visit is not confirmed until a confirmation email is received at the email address provided with a date and time range for the visit. If you do not receive a confirmation email within 24 hours of the last requested visit date (for example, you submitted as a possible option a visit time for a Thursday morning and have not received an email by Wednesday morning), please resubmit another web form with different dates and times.