Welcome to the DOC’s Virtual Visitors’ Center

Visit Handbook

Please read through DOC’s Visit Handbook  (In Spanish) for important information regarding our visiting schedules, process, and policies.

Message from the Commissioner
Each year, thousands of people are placed in the custody and care of the New York City Department of Correction. Most of the people detained in our facilities stay on Rikers Island where we also host hundreds of visitors per day.
We know your time is valuable and we recognize how important it is for those in our custody and their families and friends to stay connected with one another. Therefore, we want your visits to be as pleasant as possible. We are working hard to strengthen safety and security, improve the Benjamin Ward Visitor Center, reduce wait times, and provide adequate information to help you better plan your visits.
Our mission at every one of our locations is to ensure the humane care, custody, and control of everyone who is in a New York City jail and to support them in their preparation for discharge from our custody. We offer a variety of programs and services in each of our facilities, and partner with other city agencies and non-governmental organizations to sustain their successful transition. We are committed to the safety and well-being of all New Yorkers and urge you to encourage those you visit to take advantage of these opportunities.
Thank you.
Cynthia Brann, Commissioner, NYC Department of Correction