Welcome to the DOC’s Virtual Visitors’ Center



  • In light of the ongoing spread of COVID-19, out of an abundance of caution, and in an effort to protect the health and safety of those who live and work on Rikers Island and other city jail facilities, DOC is suspending in-person visits beginning Wednesday, March 18.


  • The City is continuing its policies of providing all persons in custody with domestic phone calls - free of charge, to help people in custody stay in contact with their families and communities.


  • The Department recognizes the importance of connecting individuals in our custody to their family and support networks through visits. In order to both facilitate these connections and maintain the safety and wellbeing of individuals in our care the department has implemented a new televisiting program.
    • With this program, televisiting can now be accessed from home. All you need is an electronic device with a camera, an internet connection, and an active email account. A total of three individuals are able to participate in one televisit at one time.
    • Televisiting will follow the SAME schedule as in-person visits, meaning they will take place from 2-8 pm Wednesday-Sunday according to last name. If you would like to schedule a televisit, please fill-out the information requested on the web form. Once you are confirmed for the televisit, you will receive a confirmation email which will include the date and time of the televisit, along with an access link.
    • It is the Department's goal to provide a televisit to all those who request it, however due to high demand and a limited number of devices, not every request will be initially satisfied. The department will be expanding its televisiting capacity in the coming weeks and months to accomodate this need and ensure as many people as possible have access to this service.


  • This page will be periodically updated with additional information.