Since 2013, carpets and carpet cushions sold and installed in the city must meet certain limits in their volatile organic compound (VOC) emissions. Building owners and tenants are required to buy carpets and carpet cushions that comply with these limits. See below for more information about these limits and what information customers have the right to get from carpet sellers and installers.
VOCs are chemicals often found in carpets, carpet cushions and other household products, such as cleaners, paint and glue. These chemicals easily evaporate into the air and can lead to poor indoor air quality. Exposure to VOCs can result in:
Carpet businesses must post or provide a notice to customers that states the law’s requirements.
A customer has the right to request information from a carpet business when they are shopping for a carpet or carpet cushion, or within six months of the date of purchase, that shows the product that is sold or installed meets VOC emissions limits. Acceptable forms of information include:
The carpet seller or installer is also required to include the following information to help identify the carpet or carpet cushion:
Customers also have the right to receive a receipt with their purchase that includes the following information:
As with any major household purchase, a customer should keep a complete record of their carpet or carpet cushion purchase in case of questions or for future assistance.
If a business does not provide the necessary documentation within three business days of your request, you can call 311 to file a complaint.