It is always better to seek treatment before a crisis or emergency, but there are times when a parent needs help quickly - for example, when children can't calm down, are uncontrollable, or may be in imminent danger of hurting themselves or others. In these cases, it is best to call 911. You can also call The Mental Health Association of New York City's 24-hour-a-day, seven-day-a-week mental health crisis hotline 1-888-NYC-WELL (1-888-692-9355).
NYC Well has a staff of trained mental health professionals that can help callers find the most appropriate mental health and substance abuse services for their needs. Services include counseling, suicide prevention, crisis intervention, peer support, referrals to care, assistance in connecting to the referral, and follow-up services. NYC Well is free and confidential and operates 24 hours per day, 7 days per week via phone, text, and internet chat. NYC Well is multilingual and multicultural:
You can also text WELL to 65173 or go to NYC Well, an online resource for individuals, families and agencies in need of help and information.
Children's Single Point of Access (CSPOA) is a centralized referral system for children (ages 5-17.9) with serious emotional disturbance who need intensive mental health services to remain at home or in their community. CSPOA refers children and adolescents to high-end intensive community services such as case management, home and community based services waiver, community residence and family based treatment. These services can only be accessed through CSPOA with a universal referral form. Based on the child's identified needs, CSPOA will make referrals to the appropriate program.
To contact CSPOA and for all referrals call 1-888-CSPOA-58 (1-888-277-6258).
Family Resource Centers (FRCs) provide support for families of children (birth - 24 years old) with emotional and/or behavioral challenges. FRCs are staffed with family advocates who have experience getting mental health services for their own children. Family advocates are specially trained and aware of concerns family members have in raising children with emotional and/or behavioral challenges. They offer support, information, referrals, workshops and groups. FRCs also employ youth advocates who work directly with children and adolescents with emotional and/or behavioral challenges, either individually or in a group.