Crisis Services/Mental Health: Mobile Crisis Teams

A mobile crisis team is a group of health professionals, such as nurses, social workers and psychiatrists, who can provide mental health services, primarily in people's homes.

There are about two dozen teams in the city, and they are available in the Bronx, Brooklyn, Manhattan and Queens.

Request a Team

You can request help from a mobile crisis team if you are concerned about a family member, friend, or acquaintance who is experiencing (or at risk of) a psychological crisis. You can also request a team for yourself. To request a team, call NYC Well at (888) NYC-WELL (888-692-9355).

Services Provided

Mobile crisis teams can provide mental health engagement, intervention and follow-up support to help overcome resistance to treatment. Depending on what a person is willing to accept, the teams may offer a range of services, including:

  • Assessment
  • Crisis intervention
  • Supportive counseling
  • Information and referrals, including to community-based mental health services

Transport to Psychiatric Emergency Room

If a mobile crisis team determines that a person in criss needs further psychiatric or medical assessment, they can transport that person to a hospital psychiatric emergency room.

Mobile crisis teams may direct police to take a person to an emergency room against their will only if they have a mental illness (or the apparenace of mental illness) and are a danger to themselves or others. This is in accordance with NYS Mental Hygiene Law.