Telecommunications & the Response to Covid-19

Telecommunications Providers Are Maintaining Service

Telecommunications services, like cable television, phone, and internet services, are essential services. The companies that provide these services are working through the Covid-19 pandemic to support critical services and those working or learning from home.

Some providers may have adjusted their hours of retail operation; contact them directly or visit their websites for more information before visiting their stores.

If you have issues with your service, contact your provider as you normally would, or call or visit 311 to submit a complaint.

Wi-Fi Access

Altice and Charter have opened their Wi-Fi hotspots to all users, not only subscribers. Visit this page to see many of the locations throughout the city where you can find free Wi-Fi access, if necessary.

Most Providers' Service is Unaffected by More People Working or Learning from Home

Most internet providers are reporting higher levels of usage while many people work or attend class from home. However, wired service is largely unaffected by this higher usage. Users of wireless internet services may experience some congestion. You should contact your provider or call or visit 311 to submit a complaint about your service.

What Should I Do If I Need a Technician to Come Fix My Service?

Technicians are visiting homes and businesses to address service issues during the Covid-19 pandemic. If you or someone in your home or business has the virus or has been exposed to the virus, and you have been told to quarantine or self-isolate, technicians should not visit your house against the orders of a doctor or other healthcare professional.

For other visits, technicians should wear Personal Protective Equipment to reduce the risk of spreading the virus or contracting it themselves.