2012 Excellence in Technology Award Program Winners

Background

The Excellence in Technology Awards Program (ETAP) recognizes the extraordinary contributions of New York City’s employees in advancing government technology. For this year’s celebration of information technology innovation, 11 awards in eight categories were presented at the ETAP ceremony on Wednesday, February 6, at the Brooklyn Marriott. In addition, the program honored over 50 IT service and support managers and staff for their outstanding customer service.

The awards range across categories spanning leadership management, application development, collaboration, and environmental or “green” technology. A new award this year, The Chief Information and Innovation Officer’s (CIIO) Award for Innovation, recognizes an individual who best champions the role of innovation in modernizing government technology.  

View photos from the 2012 ETAP ceremony

2012 Award Details

Leadership Awards

Demonstrated Leadership in Management of Information Technology

Jian Liu, Deputy Commissioner and Chief Information Officer
Department of Health & Mental Hygiene (DoHMH)

Jian Lu started her career with the City 25 years ago at the Department of Sanitation, later moving to the New York City Police Department. She joined DoHMH in 1993 and in 2009 was appointed Deputy Commissioner and Chief Information Officer overseeing the Division of Informatics and Information Technology and Telecommunications. Jian manages a complex mission-critical application portfolio, including the Electronic Birth/Death Registry, Health Alert Network, Immunization Registry, GIS, A1C Registry, World Trade Center Registry, Dog Licensing, Electronic Medical Records, Electronic Disease Reporting, and Food Inspection. She also played a critical role in the agency’s recent move from Manhattan to Queens, ensuring specific IT requirements were met for over 3,000 employees.

Demonstrated Excellence in Project Management

Firoz Shaikh, Director, Technology Strategy and Implementation
Office of Administrative Trials & Hearings (OATH)

Firoz Shaikh started his career with the City in 2009 with DoHMH. He transitioned to OATH in August 2011. At OATH, Firoz has been critical in overseeing two projects in particular: the development of the Ticket Finder website and the implementation of the update to the Administrative Tribunal Automation System – ATAS/ATAS II.

Firoz was directly responsible for the coding and development of TicketFinder, an Environmental Control Board web-based portal that enables public and outside enforcement agencies to research notices of violation and/or specific buildings. The portal informs building owners and the public about scheduling and fines. 

The ATAS system has migrated from a single tribunal administrative management system into an expanded multi-tribunal, multi-borough tool that will interface with DoHMH’s upcoming Mobile Vending Inspection System (MOVIS) and Accela software. The Health Tribunal and its preexisting ATAS program were originally designed to function only as a single centrally located tribunal. With Firoz’s expert management the project has successfully been deployed across multiple sites and is now running in Staten Island, the Bronx, and Queens.

CIIO’s Award for Innovation

Michael P. Flowers, Director, Office of Policy and Strategic Planning, Analytics Unit
Office of the Mayor

Michael Flowers serves as the Director of the Analytics Unit of the Mayor's Office of Policy and Strategic Planning. He and his Analytics Unit have been at the cornerstone of some of the City’s foremost data-centered innovations, conducting wide-ranging data-mining and analysis to improve City services, enhance transparency, and more effectively solve complex and persistent municipal challenges. Michael’s data-driven predictive analytics have helped identify properties with a higher-risk of fire death by combining FDNY data with information on illegal housing conversion complaints, foreclosures, tax liens, and neighborhood demographics. These high-risk locations were jointly inspected within 48 hours by the Department of Buildings and FDNY. Unsafe conditions for inhabitants were uncovered 70% of the time using this predictive model – a five-fold increase in effectiveness over typical inspections.  Michael’s team has also used City data to identify over 1,000 potential property fraud cases – worth more than a combined $200 million – which are then referred to prosecutors and law enforcement.

Through a partnership with the Mayor's Office of Operations (OPS) and the Department of Information Technology & Telecommunications (DoITT), Michael is leading the development of a data warehouse that will incorporate over 1,400 data fields from 40 datasets pulled from 13 databases across 11 agencies on a daily refresh basis.

In September 2012, Michael was named a Local Innovation Champion of Change by the White House.

Best Application Serving the Public

Hearings-by-Web and Hearings-by-Mail Application

Department of Finance

The Hearings-by-Web and Hearings-by-Mail Application makes the adjudication process accessible, convenient, and simple for motorists to use at the time and place of their choosing. The application also simplifies and automates the process of handling approximately 1.5 million parking tickets per year for DOF’s Adjudications Division, allowing the division to focus on providing due process to the public. Judges can review hearings by web and hearings by mail when not conducting live hearings. People who opted to adjudicate by web in Fiscal 2012 had their decisions and orders emailed to them in an average of 6.5 days at a cost of $.10 per email, versus approximately 23 days and a cost of $.85 per mailing. The email-versus-mail cost savings is estimated at $180,000 for every 240,000 hearings by web per year. 

NYC Quits

Department of Health & Mental Hygiene

NYC Quits provides educational content on the risks of smoking and the benefits of quitting. The educational content integrates with community support tools for quitting and automates business processes and reporting for the Tobacco Control Unit. Tobacco Control studies have shown that New York City users are looking for well-organized, easy-to-find content and informational tools to help them stop smoking. NYC Quits features tools such as quitting diaries, smoking logs, blogs, and social media. These tools help connect the agency with a new demographic, while enhancing services to currently participating smokers. Previously, the City was unable to foster a longstanding relationship with individuals. Even though DoHMH served 40,000 smokers every year, the simple application for nicotine gum or patches didn’t retain user information and was not set up to assist the smoker in quitting using online tools. NYC Quits improves clinical support services for New York City smokers and aids the City’s efforts to reduce smoking rates across the five boroughs.

Best IT Collaboration

DEEP - Inter Agency Information Sharing Program

Mayor’s Office of Operations  
Office of Policy and Strategic Planning, Analytics Unit, Office of the Mayor
Department of Housing Preservation and Development
Department of Environmental Protection
Department of Information Technology & Telecommunications
Department of Finance
Office of Administrative Trials & Hearings
Department of Buildings
NYC Business Customer Service, New Business Acceleration Team
Landmarks Preservation Commission
New York City Police Department, Counterterrorism Unit
Landmarks Preservation Commission
New York City Fire Department
Department of Health & Mental Hygiene
Department of City Planning

In a City of more than eight million people it is crucial that agencies are efficient and able to respond quickly to the public’s needs. The Data Element Exchange Program (DEEP), an extension of the Construction, Demolition, and Abatement (CDA) project, replaces outdated methods of transferring data, such as email and fax, so that agencies can send and receive information in a consistent format in real time. Using the DataShare platform, DEEP automates agency processes, boosts internal efficiencies, and reduces customer wait times. The reusability of the solution also makes it possible to add new agencies regardless of the technology they use on the receiving end, effectively laying the ground work for future information sharing. DEEP has improved business processes for all agencies involved.

311 Integration Project

Mayor’s Office of Operations
NYC 311
Department of Housing Preservation & Development
Department of Environmental Protection
Department of Information Technology & Telecommunications

The 311 Integration Project creates and automates the real-time information exchange between 311’s core customer service management system and agency systems. The Project is used to help report complaints about the supply of heat and hot water in multiple dwelling residences. Users can also submit complaints related to water conservation, sewer maintenance, noise, the presence of hazardous materials/industrial waste, as well as air and water quality. As long as the issues occur in one of New York City’s five boroughs, anyone with a computer and Internet access can use 311’s Online to submit a service request.

The Project has streamlined the process of submitting a service request to DEP or HPD via 311. For 311 callers, integration has eliminated the need to speak to multiple staff to submit a request and decreased the time for agencies to receive complaints. This allows an agency to respond to the reported issue faster, ensuring that the public’s service requests are dealt with in a timely manner. This effort will significantly improve customer service, and provide increased flexibility for 311 without the need to train and staff legacy systems.

Best Application Serving an Agency’s Business Needs

DiamondPlate/Local Kiosk Project

New York City Fire Department

Since September 11, 2001, the FDNY has sought new ways to preserve and communicate its collective knowledge. Piloted on May 2, 2011 and launched on September 11, 2011, the core product of the Local Kiosk Project, the DiamondPlate, is a web-based publication tool and information portal that enables the agency to mine, preserve, and present textual and video-based content in real-time to first responders in the field. Over 100 stakeholders including Uniform Fire and EMS, civilian staff and consultants from the Bureau of Technology Development and Systems, Office of Public Information/AV Unit, Facilities, and Support Services participated in fulfilling project requirements. The  information portal is a consolidated resource containing over 1,500 internally-developed articles and 500 videos – training, drills, alerts, seasonal content,  after-action reports, the department books, as well as links to external first-responder content – effectively providing a one-stop information source for fire and EMS first responders throughout the agency.

NYPD Operational Dashboard

New York City Police Department, Counterterrorism Bureau

The Operational Dashboard was built in support of the NYPD’s mission to help prevent terrorist incidents in New York City and was later extended to provide world-class support for criminal investigations and analytics. Designed by police officers for police officers, the system offers a seamless, highly intuitive user interface, and integrates a wide variety of custom and commercial systems into a direct access, one-stop source for officers across the department. The Dashboard provides real-time alerts and means to quickly call up relevant information to guide and inform police action, including the ability to retrieve and display information from closed-circuit camera networks, mobile license plate readers, radiation detectors, and law enforcement databases. Mapping features support investigations, crime analysis, and management of police resources. An innovative tool with the potential to revolutionize law enforcement, intelligence, and public safety, through landmark agreement with Microsoft, the City will also receive 30% of revenues on the sale of the system to other customers worldwide.

Best Mobile or Wireless Project

Electronic Summonsing and Administration Program (ESAP)

Taxi & Limousine Commission

The NYC TLC is the most active taxi and limousine licensing regulatory agency in the United States, licensing approximately 50,000 vehicles and 100,000 drivers. TLC’s Uniformed Services Bureau (USB) has a staff of approximately 210 officers dedicated to enforcement. USB business processes have traditionally been manually intensive and almost entirely paper-based. ESAP modernizes TLC’s enforcement processes providing a centralized information system that automates enforcement and includes hearing scheduling logic, approval workflows, and reporting features. Delivered through New York City Wireless Network (NYCWiN)-supported mobile devices, TLC inspectors can perform a number of tasks in the field, from researching a licensee’s background, to sorting through some 1,800 violation rules, to creating summonses with violation specific hearing dates and times. By eliminating the inefficiencies associated with paper-based summonsing, ESAP enhances officer safety, reducing the time spent in confrontational and potentially dangerous car stop situations.

Green IT Award

Reinvent Green Hackathon

NYC Digital
The Mayor’s Office of Long-Term Planning & Sustainability 

Reinvent Green was the City’s first sustainability hackathon. The two-day event last summer at NYU-Poly in downtown Brooklyn, organized jointly by NYC Digital and the Mayor’s Office of Long-Term Planning and Sustainability, brought members from the local technology and sustainability communities together to produce digital tools and help New Yorkers connect with sustainability objectives as expressed in PlaNYC. Over a dozen new data sets, provided by a spectrum of City partners, were released to NYC Open Data to kick off the hackathon. The event produced 13 tools, ranging from a site that helps locate recycling cans, to an app that promotes local farmers’ markets, to a competition-based neighborhood challenge platform; six were awarded prizes. Reinvent Green demonstrates the power of technology and open government to connect, inform, and empower New Yorkers in leading greener lives.

Excellence in IT Service and Support: Manager Award Recipients

Department of Environmental Protection
Department of Education
Department of Parks and Recreation
Department of Buildings
Department of Correction
Department of Transportation
Law Department
Department of Health & Mental Hygiene
Department of Information Technology & Telecommunications
Health & Hospitals Corporation
Department of Sanitation
Department of Small Business Services
New York City Fire Department
Office of Administrative Trials & Headings
Department of Homeless Services 
Department of City Planning
Economic Development Corporation
Department of Finance
Brooklyn Public Library
Office of Management & Budget
Department of Probation
Office of the Comptroller
Administration for Children’s Services
Department of Housing Preservation & Development
Department of Citywide Administrative Services 
New York City Police Department

Excellence in IT Service and Support: Staff Award Recipients

Department of Probation
Department of Parks and Recreation
Department of Education
Office of the Comptroller
Department of Housing Preservation & Development
Health & Hospitals Corporation
Department of Homeless Services
Law Department
Department of Sanitation
Department of Small Business Services
Department of Transportation
Department of Environmental Protection
Brooklyn Public Library
Department of Citywide Administrative Services
Administration for Children’s Services
Department of Correction
Department of City Planning
Department of Buildings
Office of Administrative Trials & Hearings
New York City Police Department
Department of Finance
New York City Fire Department
Office of Management and Budget
Department of Information Technology & Telecommunications
Department of Health & Mental Hygiene

Past Winners

2011 Excellence in Technology Awards Program, November 15, 2011

2010 Excellence in Technology Award Program Winners,November 4, 2010