DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS COMMISSIONER COSGRAVE ANNOUNCES ANNUAL EXCELLENCE IN TECHNOLOGY AWARDS
DataShare/NYC Integrated Justice Project Chosen as Top Winner
Department of Information Technology and Telecommunications (DoITT) Commissioner Paul J. Cosgrave today named the winners of the 2006 Excellence in Technology Awards in a ceremony held at the Brooklyn Marriott. The Excellence in Technology Award Program (ETAP) honors the very best of New York City’s IT staff and projects each year, and is awarded at the annual New York City Technology Forum sponsored by Government Technology Magazine and the Center for Digital Government. The 2006 ETAP award winners are comprised of staff members from more than 40 New York City and State agencies.
“Today’s recipients have demonstrated exemplary resolve and commitment in pursuit of New York City’s IT vision—to transform the way government interacts with residents, businesses, visitors and employees by increasing accessibility, accountability and transparency,” said Commissioner Cosgrave. “It is the work done daily by our stellar IT professionals and managers that assures New York City its reputation as the best place in the world to live, work and play.”
The Overall ETAP Award for 2006, chosen as the project that exemplifies the best attributes of leadership, technical implementation, innovation and teamwork of all the nominations received for the year, was presented to multiple agencies for the DataShare/NYC Integrated Justice Project. The City’s new integration platform—known as DataShare—currently links 17 agencies and enhances support for criminal justice investigations, trial preparation and case follow-up to improve public safety outcomes. For example, DataShare allows the New York City Police Department arrest data to seed case management systems for the District Attorney’s Office and Department of Probation. DataShare is a watershed application for the City—a launching pad for citywide integration and a stepping stone to integration with many entities throughout the New York region.
These other outstanding projects were also chosen as ETAP award winners for 2006 in the following categories:
Best IT Collaboration Among Agencies – ACCESS NYC (Multiple Agencies)
ACCESS NYC is a free online service that allows users to pre-screen themselves for 21 human service programs in any of seven languages. ACCESS NYC simplifies a complex process and makes potential clients aware of programs they may not have known existed. Over 100 staff and consulting resources from nine City agencies are involved in this project, sponsored and led by the Deputy Mayor for Health and Human Services, Linda I. Gibbs.
Demonstrated Leadership in Management of Information Technology
Donald Stanton, New York City Fire Department (FDNY)
Assistant Commissioner Donald Stanton is responsible for managing the installation of AVL systems in all Emergency Medical Services (EMS) units and voluntary ambulances in the City’s 911 system, as well as all FDNY apparatus. Mr. Stanton also managed the development of a new, computerized command board system, now being piloted, which enables chief officers to better manage resources for large-scale incidents.
Demonstrated Excellence in Project Management
Keino Leitch, Department of Environmental Protection’s (DEP) Cabling System Upgrade
Keino Leitch manages the wide-area network for DEP headquarters, which consists of 70 remote facilities and 30 upstate facilities. Mr. Leitch was most recently responsible for directing the first phase of DEP’s cabling infrastructure upgrade, resulting in a speedier and more reliable network and server infrastructure, improved email and Internet/intranet services, and enhanced network security and reliability.
Demonstrated Excellence by an Agency Manager in Advancing Technology
Darryl Rattray, Department of Youth and Community Development (DYCD)
Darryl Rattray is the Director of DYCD's Out-Of-School Time (OST) Program, the largest municipally funded after-school initiative in the nation, and has provided invaluable input toward its creation and growth. He played a crucial role in the development of OST Online, a web-based enrollment and attendance tracking system introduced in September, 2005 that monitors more than 550 programs and allows DYCD to maintain strict accountability standards. Mr. Rattray also assisted in the overhaul and management of DYCD's Summer Youth Employment Program (SYEP), which employs over 40,000 youth each summer. Mr. Rattray provided guidance and input toward the development and enhancement of SYEP Online, the system used to collect SYEP applications, conduct the SYEP job lottery, track work hours and distribute payroll via debit cards.
Best Application Serving an Agency’s Business Needs (2)
Notice of Violation Administration System Handheld Solution, New York City Department of Sanitation (DSNY)
Last year, DSNY issued 350,000 tickets for recycling, health, and administrative code violations. The entire ticketing process, from issuance to creation of management reports, was performed manually. To automate and streamline this process, DSNY implemented a ruggedized, mobile handheld solution and associated technologies for the preparation, issuance, processing, and information management of ticket activity.
Through the Notice of Violation Administrative System (NOVAS), ticket data is now validated at the point of entry, and the back-end application supports maintenance of addresses, owners and repeat violators databases. As a result, collections will increase as illegible or incorrect tickets are minimized and violators are cited for repeat offenses, and New Yorkers benefit since tickets will no longer be mistakenly issued, with increased legibility of tickets also allowing citizens a better opportunity to contest violations.
Worksource1, Department of Small Business Services (SBS)
SBS, in close partnership with Cambridge Solutions, implemented a new, web-based system called WorkSource1, which is designed to support the business operations at the eight NYC Workforce1 Career Centers. Since SBS began managing the City’s Workforce1 Career Centers, job placements have risen from 127 per quarter to over 4,300 per quarter. Key components of the continued growth in the system have been improved coordination across the system and efficiencies gained by the adoption of new technology—both greatly facilitated by the implementation of Worksource1.
The Career Centers use Worksource1 to share information about customers, enabling staff to better target customer needs and provide better service. The case management functionality includes modules to capture case notes, job placements, services consumed, and retention activities. Management reports provide a window into performance that then informs programmatic decision-making.
Best Application Serving the Public
e-Filing for Electric Work, Department of Buildings (DOB)
Before the e-Filing system, electrical application processing and permit issuance at DOB relied on in-person or mail-in transactions. Now, e-Filing enables a registered electrician to file for electrical permit applications via the Internet, pay by credit card, and immediately print the permit from his or her computer. The process is completely automated, and permit processing time has been reduced from weeks to minutes.
Best In-House Developed Application
Seasonal Tracking System, Department of Parks and Recreation (DPR)
The Seasonal Tracking System (STS) allows DPR to efficiently manage its expenditures of over $30 million on approximately 3,500 seasonal employees by assisting in the monitoring of the seasonal budget while allowing field managers the flexibility to manage their resources. Replacing an older system, STS has expanded functionally, eliminated paperwork, increased reliability, and served the needs of a wider audience in a more user-friendly manner.
Most Innovative Use of Technology
Computerized Heating Automated System, New York City Housing Authority (NYCHA)
The Computerized Heating Automated System (CHAS) facilitates remote monitoring and management of NYCHA's 178 major central heating plants. Under CHAS, boiler and building heating zone valve control panels are accessible through a common, custom, web-based tool. The system also includes 24-hour email emergency alarm notifications. CHAS is part of a larger automated building control strategy that is soon to include elevators and other major equipment crucial to continuous improvement of resident service and property management. NYCHA residents will benefit from improved heating and hot water service, and NYCHA heating staff will benefit from the ability to monitor multiple buildings from a single location and prioritize maintenance activities. NYCHA managers will have a supervisory and staff deployment tool, historical trending data, and the ability to more effectively manage fuel consumption.
Best Wireless Project
Mobile Handheld Computer, New York City Police Department (NYPD)
While the NYPD maintains many databases, historically, the information contained in them was only available to Officers in the field by radio contact with dispatchers or by accessing their in-vehicle computer. Now, the Mobile Handheld Computer enables Officers to retrieve critical information in any location at any time. The handheld application is an extension of the application that runs on computers in all NYPD vehicles, and provides access to other NYPD databases such as Domestic Violence, Pistol License and Warrant Photos. The handheld has been used by Patrol Officers, Counter Terrorism, Vice and many other NYPD Bureaus.
Best GIS Application
Hurricane Evacuation Zone Finder, Office of Emergency Management (OEM)
During a coastal storm, New Yorkers need to know whether they live in a hurricane evacuation zone so they can be prepared to evacuate. Until now, this could only be determined by looking at static maps available on NYC.gov. Now, OEM has implemented the Hurricane Evacuation Zone Finder, a web-based application that allows the general public, as well as 3-1-1 call takers, to determine whether City residents are in an evacuation zone based on a user-specified address. There are three evacuation zones, each representing varying threat levels. With this application, users are directed to a map illustrating the closest evacuation center, as well as travel directions to that center. There are also links to guides about how to prepare for an evacuation.
Lifetime Achievement Award (2)
Ronald Maffei, Director of Programming and Computer Operations, Bureau of Technology Development and Systems, FDNY
In over 30 years of service to the City of New York, Mr. Maffei has lent his considerable experience and insight to a number of key FDNY initiatives, including: modifying the EMS Computer-Aided Dispatch (CAD) system to enable FDNY units to respond to EMS emergencies upon EMS’s merger with FDNY in 1996; implementation of the network for FDNY Headquarters at MetroTech Center; and ensuring that all mission and life-critical applications were converted in preparation for Y2K.
Assistant Chief John J. Colgan, Commanding Officer, Counter Terrorism Bureau, New York City Police Department
Assistant Chief John Colgan is in his 27th year with the NYPD, and is completing his fifth year with the Counter-Terrorism Bureau. The mission of the NYPD’s Counter-Terrorism Bureau is to prevent acts of terrorism in New York City. As the Commanding Officer, Chief Colgan is involved in the development of strategies to help protect the lives of New Yorkers. Chief Colgan and his team have been extremely active in ensuring that information about specific types of crimes and terrorist threats is in the hands of Police Officers.
IT Service and Support Awards
In addition, 48 individual staff members and managers from 28 different agencies were presented with “Excellence in IT Service and Support” ETAP awards for their work on various technology projects over the past year.
The Annual New York City Technology Forum, now in its ninth year, is an event for and about state and local government, to foster discussion and dialogue on best practices in the use of IT as a strategic tool for managers, executives and policy makers. IT staff members from agencies across the City will be making presentations throughout the two-day event, on topics including Data Security, Business Continuity/Disaster Recovery, Voice/Data/Video Convergence, Electronic Records Retention and Management, GIS, Open Source/Standards, and more.
Part and parcel of the New York City Technology Forum is the Excellence in Technology Awards Program (ETAP), established in 2001 to salute the best of technology projects implemented by City agencies over the previous year and the IT staffs responsible for them. Agency heads throughout the City are invited to submit nominations, with a citywide screening panel reviewing each submission and selecting a winner in each category. From the nominations, a single entrant is chosen to receive the overall Excellence in Technology Award. Previous winners of the Overall ETAP Award are:
2005: NYPD’s Real Time Crime Center
2004: DoITT’s CityServ system, the citywide Enterprise Email Solution.
2003: DoITT’s 311 Citizen Service Center.
2002: Henry Jackson (OEM) and Lawrence Knafo (DoITT), for Outstanding Technological Leadership in response to the September 11th Attacks.
2001: The New York City Department of Finance’s Virtual Agency Project
Matthew Kelly (212) 788-2958
Nicholas Sbordone (DoITT) (212) 788-6602