10 Points of Change
DoITT’s 10 Points of Change, available here, represent the strategic actions we will take to:
- PREPARE our agency for changes that will transform us into a world-class IT Shared Service operation and a Technology Center of Excellence for NYC government
- RUN our operations in more efficient and effective ways that will dramatically improve service quality and customer satisfaction
- GROW our capacity to deliver the services for which there is growing customer demand
- TRANSFORM how we empower agency customers to improve how they operate, collaborate, and serve all New Yorkers
The next 3-year strategic plan will be coming soon.