10 Points of Change

DoITT’s 10 Points of Change, available here, represent the strategic actions we will take to:

  • PREPARE our agency for changes that will transform us into a world-class IT Shared Service operation and a Technology Center of Excellence for NYC government
  • RUN our operations in more efficient and effective ways that will dramatically improve service quality and customer satisfaction
  • GROW our capacity to deliver the services for which there is growing customer demand
  • TRANSFORM how we empower agency customers to improve how they operate, collaborate, and serve all New Yorkers

The next 3-year strategic plan will be coming soon.