DoITT's IT Operations Center (OC) is a state-of-the-art facility with access to the tools and personnel needed to triage and resolve voice, data, network, application, and infrastructure incidents. The OC services all mayoral and non-mayoral agencies who receive IT Services from DoITT.
Opened in 2013, the OC consolidates multiple Operations Teams - Citywide Service Desk, Network Operations, Linux/Unix, Messaging, Mainframe, and NYCWiN backup operations. In addition, the OC provides increased, proactive communication to our clients stemming from the concentration of expertise, resulting in faster incident resolution times and, most importantly, increased customer satisfaction.
The OC is comprised of DoITT support personnel from various technical service teams including, Citywide Service Desk, Windows Operations, Network Support, Mainframe Operations, Messaging Support, Data Center Operations, Unix Operations, and NYCWiN Operations.