NYC.gov, the City's official website, serves more than 35 million unique visitors each year. In 2013, DoITT upgraded and modernized NYC.gov's infrastructure, design, and user experience to ensure that it provides customers with a rich interface that is fast, direct and helpful, and optimized for the user's device – whether it's a computer, tablet or smartphone.
Since its launch in 1996, NYC.gov has been a primary means by which the City and its customers interact. The 2013 site overhaul resulted in a user-centric, user-friendly interface that presents visitors with the latest City news, important alerts, daily status for vital City information, live Mayoral proceedings, 311 service requests, neighborhood events, and important City programs on the home page. In addition, the website makes it easier to access information about all City services, connect with social media channels, download mobile apps, and apply for a job with the City. In addition, the website is fully responsive – making it easy to use whether the user is accessing with a desktop computer, smartphone, or tablet – and meets ADA requirements to serve all New Yorkers.