How to Submit a Cable or Open Video Complaint

For requests or concerns regarding your cable service, you have three options:
Contact your cable service provider's customer service office
NYC 311
Write DoITT or the New York State Public Service Commission

Contact your cable service provider’s customer service office

Please select your cable service provider from the list below:

AlticeUSA-Optimum

6 Corporate Center Drive
Melville, NY 11747
Phone: 718-617-3500
Visit the AlticeUSA-Optimum website

RCN Telecom Services of New York

100 Baltimore Drive
Wilkes-Barre, PA 18702
Phone: 800-RING-RCN (800-746-4726)
Visit the RCN Telecom Services of New York website

Charter-Spectrum Staten Island

100 Cable Way
Staten Island, NY 10303
Phone: 718-816-8686
Fax: 718-447-2638
Visit the Charter-Spectrum Staten Island website

Charter-Spectrum of New York City (Citywide)

46 East 23rd Street
New York, NY 10010
Phone: 212-358-0900
Visit the Charter-Spectrum of New York City (Citywide) website

Charter-Spectrum of New York City (Brooklyn and Queens)

4161 Kissena Boulevard
Flushing, NY 11355
Phone: 718-358-0900
Visit the Charter-Spectrum of New York City (Brooklyn and Queens) website

Verizon New York Inc.

To order Verizon FiOS service, for technical support, billing inquiries and customer care:
(800) VERIZON (800-837-4966)
Visit the Verizon New York Inc. website
View the Map of locations passed by Verizon FiOS (June 2013)

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NYC 311

Visit 311 Online or text 311NYC (311692).

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Write DoITT or the New York State Public Service Commission

DoITT
Consumer Service Department - Cable TV
2 Metro Tech Center, P1 Mailroom
Brooklyn, NY 11201

New York State Public Service Commission (New York City Office)
90 Church Street
New York, NY 10007-2919
Phone: 800-342-3377
Learn about your consumer rights

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