How to Submit a Cable or Open Video Complaint

For requests or concerns regarding your cable service, you have three options:
Contact your cable service provider's customer service office
NYC 311
Write DoITT or the New York State Public Service Commission

Contact your cable service provider’s customer service office

Please select your cable service provider from the list below:

AlticeUSA-Optimum

6 Corporate Center Drive
Melville, NY 11747
Phone: 718-617-3500
Visit the AlticeUSA-Optimum website

RCN Telecom Services of New York

100 Baltimore Drive
Wilkes-Barre, PA 18702
Phone: 800-RING-RCN (800-746-4726)
Visit the RCN Telecom Services of New York website

Charter-Spectrum of New York City (Citywide) 24/7

46 East 23rd Street
New York, NY 10010

Billing Inquires
Phone: 1-855-707-7328
Spectrum billing inquires

Service Inquiries
Phone: 1-833-267-6094
Spectrum support
Spectrum virtual representative
Spectrum store locator

Verizon New York Inc.

To order Verizon FiOS service, for technical support, billing inquiries and customer care:
(800) VERIZON (800-837-4966)
Visit the Verizon New York Inc. website
View the Map of locations passed by Verizon FiOS (June 2013)

NYC 311

Visit 311 Online or text 311NYC (311692).

Write DoITT or the New York State Public Service Commission

DoITT
Consumer Service Department - Cable TV
2 Metro Tech Center, P1 Mailroom
Brooklyn, NY 11201

New York State Public Service Commission (New York City Office)
90 Church Street
New York, NY 10007-2919
Phone: 800-342-3377
Learn about your consumer rights