The City of New York has developed a list of resources for those who were affected by this historic storm.
Please continue to check back for updates.
FEMA officials note that applicants should read their determination letter carefully regarding their eligibility for assistance. The letter might not serve as FEMA's final answer. You may need to submit extra documents to process the application.
Every applicant can appeal the agency's decision.
Examples of missing documentation may include:
By appealing, you are asking FEMA to review the case.
Call 7 a.m. to 1 a.m. ET, 7 days a week:
1-800-621-3362 (711 or VRS available)
Disaster Legal Services (DLS) provides free legal help to low-income disaster survivors (including homeowners and renters). If you're not able to get adequate legal services for your disaster-related needs, DLS may be able to help.
FEMA provides this service through an agreement with the Young Lawyers Division of the American Bar Association (ABA). DLS may only provide advice and assist with cases that will not generate a fee. For cases that may generate a fee, the ABA may refer you to a local lawyer referral service.
DLS may help with:
DLS attorneys are not FEMA employees. The services they provide are confidential and they do not share information with FEMA. Learn more
Survivors may call the toll-free disaster legal services hotline number (hosted by the New York State Bar Association, or NYSBA).
Survivors may also complete an online form for follow-up.
How can I contact FEMA?
Call the FEMA Helpline at 800-621-3362 (711/ VRS or Video Relay Service). If you use a relay service, such as Video Relay Service, captioned telephone service or others, give FEMA the number for that service. Helpline operators are on duty seven days a week from 8 a.m. to 7 p.m. and can connect you to a specialist who speaks your language. You can also visit DisasterAssistance.gov.
What is FEMA assistance and how does it work? Is there a deadline?
FEMA provides financial assistance and direct services to eligible individuals and households affected by a disaster—people who have uninsured or underinsured necessary expenses and serious needs. The last day to apply for disaster assistance is Tuesday, January 4, 2022.
What documents will I need to apply?
You should have the following information available to apply:
What counts as a household?
FEMA defines household as: all persons (adults and children) who lived in the pre-disaster residence as well as any persons—infants, spouses or part-time residents who were not present at the time of the disaster but who are expected to return during the assistance period.
Can undocumented persons get financial assistance from FEMA?
Yes. Help may be available to non-citizen nationals and qualified aliens. Their status will not be jeopardized by requesting disaster assistance.
A qualified alien generally includes:
A parent or guardian who is not a U.S. citizen, non-citizen national or qualified alien, including those who are undocumented, may apply on behalf of a child under age 18 who is a member of the household, a U.S. citizen, non-citizen national or qualified alien. No information will be gathered on the adult's status.
If you are unsure of your eligibility, FEMA will assist you through the process when you call. You may also consult with an immigration specialist before calling FEMA to inquire if your immigration status meets the criteria for qualified alien.
My home wasn't damaged, but my car/business was. Can I still apply for disaster assistance?
Yes. Visit the FEMA - Remnants of Hurricane Ida Disaster Declaration page for more information.
How do I know what type of damage occurred?
This flash flood emergency was caused by excessive rainfall. Some New Yorkers also experienced sewer backups (when waters re-enter the home because of an excessive run-off into the sewer system) so that may be applicable as well.
All cases are unique. Take pictures or video of your storm-damaged home and belongings. Make a list of damaged or lost items and gather original receipts for those items to provide for FEMA consideration. A complete list of costs covered under FEMA's Individual Assistance program can be found by visiting Individual Assistance Program and Policy Guide (IAPPG) (fema.gov).
What happens if I receive a determination letter?
FEMA officials advise residents who registered with the agency for help should read their determination letter carefully regarding their eligibility for assistance. The letter might not serve as FEMA's final answer. You may need to submit extra documents to process the application.
Every applicant can appeal the agency's decision.
Examples of missing documentation may include:
By appealing, you are asking FEMA to review the case.
Governor Kathy Hochul and Mayor Bill de Blasio announced $27 million is available to provide relief to undocumented survivors of the storms and flooding caused by the remnants of Hurricane Ida. This funding will be distributed through grants to an established network of community organizations and provided to New Yorkers who are not eligible to receive storm recovery assistance through the FEMA Individual Assistance Program or other means.
If you need help applying, call the ONA Hotline at 1-800-566-7636. 9:00 a.m. to 8:00 p.m., Monday through Friday, or visit the partner not-for-profits starting September 27. Hotline assistance is available in over 200 languages.
The application period will close on January 4, 2022. In order to qualify for this program, the applicants must a) themselves not be eligible for FEMA assistance and b) not have an individual in their household who is eligible for assistance.
The nonprofits that are providing assistance in New York City are:
New Yorkers are encouraged to sign up for Notify NYC, the City's free emergency notification system. Through Notify NYC, New Yorkers can receive phone calls, text messages, and/or emails alerts about traffic and transit disruptions and other emergencies. Sign up to receive free emergency alerts and updates in your preferred language, register by visiting NYC.gov/notifynyc, calling 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115), following @NotifyNYC on Twitter, or getting the free Notify NYC mobile application for your Apple or Android device.
FEMA disaster recovery centers are now closed.
FEMA has also opened Mobile Disaster Recovery Centers (traveling units).
Visit FEMA online for more information.
See below for City, state, and federal resources available to support affected residents. Please check back for updated resources as information is subject to change.
The NYC Department of Housing Preservation & Development has put together a list of resources for homeowners affected by this storm. View the PDF
The NYC Department of Housing Preservation and Development's Emergency Housing Services offers assistance if your household needs temporary shelter because of damage to your home caused by Hurricane Ida.
New Yorkers can file a water damage or loss claim form for damages from Hurricane Ida, or call 212-669-3916.
The New York State Department of Financial Services can provide residents and business owners impacted by the storm with insurance information regarding policy coverage for losses and suggestions on how to document their losses and safeguard their property.
New Yorkers can call the New York State Department of Financial Services' (NYS DFS) Disaster Hotline at 800-339-1759, daily, 8:30 a.m. to 4:30 p.m. and by accessing the website at www.dfs.ny.gov.
CCCS Helpline provides information and referral to programs within CCCS and also to other agencies. CCCS provides a variety of services in Manhattan and the Bronx.
CCBQ offers case management and referrals, as well as limited financial assistance through its community outreach centers.
The Department of Small Business Services (SBS) offers support for small business who experienced storm-related damage.
In addition, the following resources are available:
Post-loss insurance tips for businesses:
SBA's Business Recovery Center (BRC)
Catholic Charities of Brooklyn and Queens (CCBQ) offers such services as food pantry referrals and case management. Emergency food distributions, resource fairs (see website for dates and locations), and 20 food pantries are also available.
Local emergency food programs including food pantry distribution and soup kitchen meals. Contact the Salvation Army Corps Community Center nearest you for food assistance.
City Harvest provides a food pantry, soup kitchens, and mobile markets.
The American Red Cross in Greater New York offers general assistance including immediate needs. Call 1-877-733-2767.
The Human Resources Administration (HRA) ACCESS HRA website and free mobile app allow you to get information, apply for benefit programs, and view case information online. The income-based HRA programs offer move in assistance through the One-Shot Deal program, security deposits, HomeBase housing assistance, financial counseling, landlord and family mediation and community social services. It also provides food stamps, cash assistance, and Medicaid. View application forms in PDF:
IDNYC is a free government issued photo ID card for all New York City residents ages 10 and above and provides access to a wide range of services and discounts. IDNYC applicants' information is confidential. Immigration status does not matter. Renew your card online by visiting NYC.gov/idnyc. To request an updated card or to replace a lost card, make an appointment to visit an enrollment center by going to NYC.gov/idnyc or by calling 311.
The New York State Department of Motor Vehicles (DMV) aids in obtaining duplicate documentation such as vehicle title, license, identification and/or vehicle registration. Please note: Individuals will need to go through their insurance if their car has been impacted.
The Mayor's Office of Immigrant Affairs (MOIA) helps community members who have lost their identification cards obtain an IDNYC and answers immigration-related questions and concerns. If you have questions about immigration or how to access City services, help in your language is available. Call the Mayor's Office of Immigrant Affairs (MOIA) hotline at 212-788-7654 from Monday to Friday, 9 a.m. to 5 p.m., or email firstname.lastname@example.org.
The NYC Department for the Aging has provided a brochure with resources for older New Yorkers. View the PDF
Services include, homebound meals, community centers, case management, and employment services (55+). Eligibility Information: 60+ for senior centers and 55+ employment criteria. For more information call 311 or 212-Aging-NYC (212-244-6469).
OCFS provides assistance finding childcare, childcare provider grants, and after-school care referrals. Visit www.ocfs.ny.gov or call 1-800-345-5437 for more information.
OTDA provides social services, such as rental assistance, refugee assistance, and assistance through the Department of Disability Determinations. Visit www.otda.ny.gov or call 855-355-5777 for more information.
The Animal Care Centers of NYC (ACC) and ASPCA (American Society for the Prevention of Cruelty to Animals) offer pet supplies.
The Department of Health and Mental Hygiene (DOHMH) offers 24/7, confidential and multilingual crisis support services for those struggling with emotional distress or other mental health concerns, Vibrant Emotional Health administers the national Disaster Distress Helpline for SAMHSA, available to anyone in U.S., including territories, and Vibrant Emotional Health operates NYC Well for the NYC Department of Health & Mental Hygiene, available to anyone in New York City.
The New York State Office of Mental Health provides emotional support services for people who are in crisis or have experienced a traumatic event.
New York Disaster Interfaith Services (NYDIS) provides referrals to spiritual care providers and trained disaster chaplains.
Visit a Salvation Army Corps Community Center nearest you for emotional and spiritual care services.
All services are free, but service is not guaranteed due to overwhelming need.
FEMA has approved expanded clean and sanitize assistance (CSA) for those approved for federal disaster assistance due to this emergency. This includes eligible homeowners and renters.
FEMA may provide a limited amount of financial assistance to applicants with disaster-caused real property damage that did not render the home uninhabitable. Clean and sanitize assistance (CSA) is intended to ensure minimal damage to the home is addressed in order to prevent additional losses and potential health and safety concerns.
Applicants must meet the following conditions in order to receive CSA:
There are no actions needed on the applicants part as those who meet the above eligibility criteria will be automatically enrolled. Applicants with questions can contact the FEMA Helpline at 1-800-621-3362 or TTY: 1-800-462-7585 from 7 a.m. to 1 a.m. ET, 7 days a week.
Keep children, pets and people with compromised immune systems away until the area has been cleaned and disinfected.
Use protective eyewear and waterproof gloves and boots when cleaning or coming in contact with sewage.
Remove standing shallow water. Make sure to dry all objects and surfaces thoroughly to avoid mold growth.
Deep water and extensive flood damage may require professional cleanup and restoration.
To disinfect, wipe surfaces with a bleach solution (half cup bleach in one gallon of water). Non-bleach sanitizers can also be used.
WARNING: Never mix bleach with ammonia or detergents containing ammonia products since dangerous gases may be created. Bleach can damage some materials, so use with caution.
Wash clothes, bedding and other fabrics contaminated with sewage with detergent and water. Dry them thoroughly. Dry clean items that cannot be washed.
If fuel is found floating on top of water in a flooded basement, please refer to NYS Department of Environmental Conservation - Guidance on Oil Cleanup for information on cleanup and reporting oil spills. The oil should be removed before the water is pumped out. If the oil is not removed first, the floors and walls will be coated with oil as the water is removed.
After you finish cleaning, disinfect your boots and gloves with a solution of one half cup household bleach in one gallon of water. Rinse with clear water and allow the boots and gloves to air dry.
If you have any personal belongings, furniture, or carpets that are waterlogged that you cannot remove yourself, please submit a report through the Damage Assessment Tool.
Rumors that the City's Department of Buildings (DOB) is going door-to-door in neighborhoods unannounced, asking for access into homes to conduct illegal conversion inspections, are false.
In the interest of protecting our fellow New Yorkers, we are conducting safety inspections of properties to check for structural damage and other immediately hazardous conditions. The Department of Buildings is triaging these storm damage notifications as they come in, and our teams of inspectors responding to these specific locations are looking to ensure these structures are safe to occupy.
If the DOB finds storm-related damage during these inspections, staff are notifying the property owner of the conditions, and providing guidance on how to go about making repairs. Vacate Orders are only issued as a last resort, when occupancy of a building poses an immediate life safety threat. To date, our inspection teams conducting these self-reported storm damage safety inspections have not issued any Vacate Orders for illegal conversion conditions.
After a disaster, scam artists, identity thieves and other criminals often attempt to take advantage of disaster survivors. Emergency management officials urge residents to watch for and report any suspicious activity. Learn more from FEMA
If you have knowledge of fraud, waste, or abuse, you can report these tips (24 hours a day, seven days a week) to the FEMA Disaster Fraud Hotline at 1-866-720-5721 or email StopFEMAFraud@fema.dhs.gov.
The NYC Department of Consumer and Worker Protection (DCWP) warns of price gouging related to Hurricane Ida home repairs:
To file a complaint, call 311 and say "overcharge" or file online at http://on.nyc.gov/overcharge.