If it is an emergency, please call 1-888-407-4747 (from the United States and Canada), +1-202-501-4444 (from all other countries).
The Puerto Rico Federal Affairs Administration is directing those seeking information or assistance to call 202-800-3133 or email maria1@prfaa.pr.gov.
Resources are available to help you locate family and friends that have been affected by a disaster. Learn more
Get additional resources from FEMA's Hurricane Maria webpage and the Government of Puerto Rico's dashboard.
The U.S. Department of State (DoS) urges U.S. citizens in the impacted areas who are safe to contact their loved ones directly and/or update their social media status. If you are in the affected area and need immediate emergency services, please contact local authorities.
U.S. citizens should follow the emergency instructions provided by local authorities. Monitor local and regional reports for updates on the situation and for information on emergency preparedness, including the U.S. National Hurricane Center.
DoS is aware that there are many U.S. citizens enrolled at Ross University in Portsmouth, Dominica and that the University has established a 24-hour hotline (1-800-488-8790) for inquiries.
If you are in the affected area and need immediate emergency assistance, please contact local authorities:
Barbados and the Eastern Caribbean
U.S. Embassy Barbados
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: (246) 227-4000
Curacao
U.S. Consulate General Curacao
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: +(599)(9) 510-6870
The Bahamas:
U.S. Embassy Bahamas
See the latest Security and Emergency Messages
Emergency After-Hours Telephone +(242) 357-7004
The Dominican Republic:
U.S. Embassy Santo Domingo
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: (809) 567-7775
You can inform the Department of State about U.S. citizens affected by the hurricane who require emergency assistance through the following ways:
U.S. citizens traveling and residing abroad are encouraged to enroll their travel plans online at travel.state.gov, using the Smart Traveler Enrollment Program (STEP.state.gov), and to read the Country Specific Information also found on the site.
If you have specific questions regarding Hurricane Maria, please visit the Hurricane Maria page.
If you have specific questions regarding Hurricanes Irma and Jose and the resulting evacuations, please visit the Hurricane Irma page.
If you are concerned about non-U.S. citizens in Saba, St Eustatius, and St Maarten, please visit the Netherlands Red Cross Safe and Well website.