Queens Sewage Backup

Reception Center

The City has opened a reception center for those affected by the sewage backup in Queens. (Residences affected are located within a few blocks of the intersection of Inwood Street and 133rd Avenue.)

Courtyard Marriott
145-11 North Conduit Avenue
Queens, NY 11436

Hours of operation are 12 p.m. to 4 p.m. on Saturday, December 14 and Sunday, December 15. Please do not drop off donations to this site.

The center serves as a central point for homeowners to access resources. Services are available from both government agencies and nongovernmental organizations. The following agencies and services are available:

  • American Red Cross in Greater New York (ARC GNY)
    • Temporary housing and case management
  • NYC Department of Environmental Protection (DEP)
    • Providing pumps to residents for water removal
    • Providing incident updates, including information about infrastructure work to resolve issues
  • Office of the New York City Comptroller
    • Providing Comptroller claim forms for property damage claims
    • Providing instruction and information to homeowners on how to complete claim forms
    • Click here to file a claim online with the Comptroller's office
  • NYC Emergency Management
    • Coordinating contractors to provide water clean-up/waste clean-up services for homeowners affected by the sewage backup
  • NYC Fire Department (FDNY)
    • Space heater distribution: Registration for space heaters delivered to each household following an in-person fire safety tutorial

View Frequently Asked Questions from the Department of Health and Mental Hygiene (DOHMH):

More Resources

Water and Waste Clean-up Services

The City is paying for clean-ups and will work with each family affected by this incident, and will pay to repair boilers and/or hot water heaters.

The City of New York has secured contractors to provide water clean-up/waste clean-up services for owners of homes affected by sewage backup in Queens on November 30, 2019.
Read the press release

Homeowners looking for clean-up services should come to the reception center for assistance and bring the following items to the reception center to receive services:

  • Identification
  • Proof of ownership (e.g., title to home, deed, homeowner's policy)
  • Contact information for homeowners to coordinate for right of entry and authorization of work. Work can only be conducted with the written approval of the homeowner.

City workers at the center will help affected residents fill out claim forms from the Comptroller, which are required for seeking reimbursement for out-of-pocket expenses related to the November 30, 2019 sewage backup.

This work may involve potentially taking down sheet rock, ripping up carpets and other flooring materials, and related work.

Materials taken down or removed due to the sewage backup during the work process will not be replaced; that will be the homeowner's responsibility.

Anything that homeowners wish to retain from the work area should be removed prior to the contractor arriving to begin work. If the property is not properly cleared for work, the contractor will move on to the next homeowner's property and the appointment will need to be rescheduled.

The homeowner, or an authorized representative, must be on site at all times while the contractor is performing the clean-up.

Contractors will take photographs prior to the work being conducted as well as after the work has been completed.