Queens Sewage Backup

Case Management

Selfhelp is providing case management for individuals and families affected by the sewage backup incident that occurred on November 30, 2019. This program will assist in meeting survivors' long-term unmet needs, as well as provide referrals for resources and/or services to provide support to survivors in their recovery.

To contact Selfhelp, call 212-947-8701.


Click here to file a claim online with the Comptroller's office

Click below to view a guide to services offered to those affected:

Click below to view Frequently Asked Questions from the Department of Health and Mental Hygiene (DOHMH):

Water and Waste Clean-up Services

The City is paying for clean-ups and will work with each family affected by this incident, and will pay to repair boilers and/or hot water heaters.

The City of New York has secured contractors to provide water clean-up/waste clean-up services for owners of homes affected by sewage backup in Queens on November 30, 2019.
Read the press release

This work may involve potentially taking down sheet rock, ripping up carpets and other flooring materials, and related work.

Materials taken down or removed due to the sewage backup during the work process will not be replaced; that will be the homeowner's responsibility.

Anything that homeowners wish to retain from the work area should be removed prior to the contractor arriving to begin work. If the property is not properly cleared for work, the contractor will move on to the next homeowner's property and the appointment will need to be rescheduled.

The homeowner, or an authorized representative, must be on site at all times while the contractor is performing the clean-up.

Contractors will take photographs prior to the work being conducted as well as after the work has been completed.