Contact Us

Due to the COVID-19 outbreak, all Fair Fares NYC offices are closed until further notice. If your card is damaged or not working, please call 311 immediately. You can apply and renew for Fair Fares NYC online.

Contact Us

If your Fair Fares NYC MetroCard is lost or stolen, log on to your account at and select ‘Report FFNYC MetroCard lost or stolen’. You can also report a Fair Fares NYC MetroCard lost in a machine.

You can also call 311 to report your card lost or stolen.

At a Fair Fares NYC location, you can get help applying or bring in your damaged card for a replacement. 

If you have questions on how to apply for Fair Fares NYC, call 311, email the DSS/Human Resources Administration, or visit a Fair Fares NYC location.