Due to the COVID-19 outbreak, all Fair Fares NYC offices are closed until further notice. If your card is damaged or not working, please call 311 immediately. You can apply and renew for Fair Fares NYC online.

Fair Fares NYC open applications are here!
Check your eligibility and apply below.

If you need to request a replacement card because your card is damaged or not working or require an immediate refund on an expired card that has money left on the card, send your card to:

Fair Fares NYC
PO Box 7099
New York, NY
10008-7099

Please include the following information in the envelope with your card:

  • Your first and last name
  • Fair Fares Client ID number
  • Whether you think there is money left on the card

Check your eligibility for Fair Fares NYC

To complete your application submission, get the ACCESS HRA Mobile App to submit any documents related to your application. See a list of suggested documents

257,004 New Yorkers have enrolled in Fair Fares NYC!

Fair Fares NYC is a City program created by Mayor Bill de Blasio, City Council Speaker Corey Johnson, and members of the City Council to help low-income New Yorkers with their transportation costs. With the Fair Fares NYC discount, participating New York City residents can receive a 50% discount on either subway and eligible bus fares, or Access-A-Ride. Pay-Per-Ride, 7-Day (Weekly) and 30-Day (Monthly) Unlimited Ride options are all available for those using the Fair Fares MetroCard on subways and eligible buses. Access-A-Ride customers do not use a Fair Fares NYC MetroCard; their discount is applied automatically to their Access-A-Ride trips once their Fair Fares and Access-A-Ride accounts are linked.