If you need to request a replacement card because your card is damaged or not working or require an immediate refund on an expired card that has money left on the card, send your card to:
Fair Fares NYC
PO Box 7099
New York, NY
Please include the following information in the envelope with your card:
Fair Fares NYC is a City program created by Mayor Bill de Blasio, City Council Speaker Corey Johnson, and members of the City Council to help low-income New Yorkers with their transportation costs. With the Fair Fares NYC discount, participating New York City residents can receive a 50% discount on either subway and eligible bus fares, or Access-A-Ride. Pay-Per-Ride, 7-Day (Weekly) and 30-Day (Monthly) Unlimited Ride options are all available for those using the Fair Fares MetroCard on subways and eligible buses. Access-A-Ride customers do not use a Fair Fares NYC MetroCard; their discount is applied automatically to their Access-A-Ride trips once their Fair Fares and Access-A-Ride accounts are linked.
Answer the questions above to check your eligibility, then apply online!