Covid-19 Frequently Asked Questions

Visit the Service Changes and Self Service Options page for any announcements regarding filing or payment deadline changes. However, you should contact us at www.nyc.gov/dofaccount to discuss your individual circumstances. We will review hardship situatons for late applications, and in certain cases, penalties may be waived

At this time we encourage you to conduct all transactions online, by phone, or by mail. Most DOF transactions can be conducted online, by phone, or by mail.

If you have received a parking ticket because you are not allowed to move your vehicle and were not able to comply with alternate side of the street regulations, you may submit a medical defense via an online hearing if you include medical documentation as part of your evidence. Visit the following links to learn how to request a hearing:

The Department of Finance offers online payment options for property taxes, parking tickets, and other charges. Visit www.nyc.gov/citypay to pay your taxes and tickets. Visit our self-service page for more information about paying what you owe or applying for benefits online.

Yes, interest will continue to accrue on your unpaid charges. Please make every effort to pay what you owe in a timely manner. Most DOF transactions can be conducted online, by phone, or by mail.

Effective March 17, 2020, we will not be booting or towing vehicles until further notice. If your vehicle was booted or towed prior to March 17, please call (646) 517-1000 to make your payment.

If your vehicle has been booted and is still on the street, please call (646) 517-1000 to pay what you owe and receive an access code to release the boot. If you are not able to leave your home, you can provide the access code to a friend or family member, and they can release the boot for you and return it to one of the boot drop-off locations.

If your vehicle has been towed, please call (646) 517-1000 to pay what you owe. Once we have received your payment, you can give a notarized permission letter to a licensed family member or friend stating that this person is authorized to retrieve the vehicle on your behalf. In addition to the letter, your friend or family member will need their driver’s license and the vehicle’s registration and proof of insurance (if the reg and insurance are in the vehicle, it can be checked). If you cannot make arrangements for someone else to retrieve your vehicle, you will need to contact a towing company to have the vehicle towed to you.

DOF offers customers the ability to pay or dispute their parking tickets online without having to leave their homes. To ensure that you do not accrue penalties, please pay your parking ticket or request a hearing online. To pay your ticket online, visit www.nyc.gov/citypay. Visit the following links to learn how to request a hearing:

You also may use the Department of Finance’s Pay or Dispute mobile app to either pay or dispute your parking ticket electronically. The app is available from the Apple Store.