Service Changes and Self-Service Options

Most Department of Finance transactions can be conducted online, rather than in person. Click below for information on current service changes and how to pay your taxes, tickets or apply for benefits online. If you have a question, please call 311 or visit www.nyc.gov/dofaccount to submit an inquiry.

If you are not able to complete your transaction online, you can now schedule an appointment to visit one of our business centers.

Service Changes

NYC Department of Finance's May 2021 Agency Return to Office Plan

Each City agency must complete an Agency Return to Office Plan and submit it to the Mayoral Restart Taskforce for approval. Download DOF's May 2021 Agency Return to Office Plan.


Online Payment and Filing Options


The following Tax Map Office services will be unavailable from May 13 through June 7, 2022:

  • Issuing tentative lots
  • Finalizing tax map applications that are in progress

We apologize for any inconvenience. If you have questions or need assistance, please send us a message.

You may file a New York City business tax return or extension or pay your business taxes using the Department of Finance's business tax e-Services. You may also do so using the IRS's modernized e-Filing system, which is available via popular tax preparation software programs.

To pay a parking ticket, visit www.nyc.gov/citypay.

To dispute a ticket, download the Pay or Dispute mobile app or visit www.nyc.gov/disputeticket.

To dispute your ticket by mail:

  1. Return the ticket with the reason why you believe you are not guilty checked off on the back.
  2. Attach a letter explaining why you should be found not guilty of the violation; and
  3. Attach copies of any evidence that you wish to present.
  4. Make sure to keep copies of everything that you send for your own records and mail your request to:
NYC Department of Finance
Hearings By Mail Unit
P.O. Box 29021
Cadman Plaza Station
Brooklyn, NY 11202-9021

To pay your property tax bill online, visit www.nyc.gov/citypay.

To view your account, including current and past bills, visit www.nyc.gov/nycproperty and search for your property by address or borough-block-lot number.

To pay your property tax bill by mail, include the borough-block-lot number and tax period on your check payable to “NYC Department of Finance.” Mail your check (do not send cash) to:

NYC DOF
Lockbox 333
400 White Clay Center Drive
Newark, DE 19711

Note: During the Covid-19 virus crisis, private carriers that require a physical address (e.g., FedEx, UPS, DHL, etc.) can mail payment to:

NYC DOF
Lockbox 333
400 White Clay Center Drive
Newark, DE 19711

To pay charges issued to you by a City agency, including Environmental Control Board (ECB) charges, visit www.nyc.gov/citypay.

The Department of Finance administers a number of property tax exemptions and abatements. To learn more and to apply, visit www.nyc.gov/ownerexemption. The deadline to apply for or renew a tax exemption is March 15 of each year.

The New York City Rent Freeze Program helps tenants by freezing their rent at an affordable level. To learn more or to download an application, visit www.nyc.gov/rentfreeze.

To request that a paper application be mailed to you, please call 311.

On September 4, the Mayor announced that the last day to pay and remove properties from the tax lien sale at-risk pool has been postponed to September 24. Soon after, the governor issued an executive order prohibiting any sales of tax liens until December 3. The postponement was extended to January 29, 2021. During this time, DOF will continue to work with property owners whose tax lien is at risk of being sold.

If you have received a notice from the Department of Finance indicating that you are at risk of being included in the lien sale, please visit www.nyc.gov/liensale to learn more about what you can do to avoid being included in the sale. You will need to pay what you owe in full or enter into a payment agreement

The Department of Finance offers a number of payment agreements to help you pay your delinquent property taxes and related charges. To learn more about payment plans and to download a payment agreement, visit www.nyc.gov/dofpaymentplan. To request that a payment agreement application be mailed to you, please call 311. You can mail your completed payment agreement application to:

NYC Department of Finance
Payment Plans Unit
59 Maiden Lane, 19th Floor
New York, NY 10038.

The Property Tax and Interest Deferral Program, or PT AID, allows eligible homeowners to defer their property tax payments or pay only a small percentage of their income. To learn more or to download an application, visit www.nyc.gov/ptaid. To request that a PT AID application be mailed to you, please call 311.

If your vehicle has been booted or towed, please call (646) 517-1000 to pay what you owe. For more information, visit our webpages on booted and towed vehicles.

If you need to record or access a deed or other property-related document, please visit the Automated City Register Information System (ACRIS) at www.nyc.gov/acris.

You do not need to take action to receive your cash bail refund. The Department of Finance will mail your refund to the address we have on file. You should receive your refund within eight weeks of the resolution of the court case. If you have questions or have not received your refund within eight weeks, visit www.nyc.gov/contactcashbail.