Service Changes and Self-Service Options

Most Department of Finance transactions can be conducted online, rather than in person. Click below for information on current service changes and how to pay your taxes, tickets or apply for benefits online. If you have a question, please call 311 or visit www.nyc.gov/dofaccount to submit an inquiry.

Service Changes

Updated 6/30/2020

  • No additional penalties will be added to any unpaid non-judgment parking ticket or camera violation between March 22 and July 6, 2020. Tickets that were in judgment prior to March 22, 2020, will continue to incur interest.

  • The time limits for submitting parking ticket and camera violation hearing requests and appeals have been suspended through July 6, 2020.  You can still have a hearing by mail or an online hearing if you wish, but there will be no in-person hearings for parking tickets or camera violations until further notice. Visit the Dispute a Ticket page for more information. If you wish to have an in-person hearing, please check the DOF website or call 311 to confirm if in-person hearings have resumed.

  • Office of the Parking Summons Advocate - Due to the covid-19 virus outbreak, the OPSA will be temporarily suspending office hours. Alternatively, please Contact the OPSA online.
  • Cash Bail and Court & Trust -Walk-in services for cash bail and court & trust at the Manhattan Business Center located at 66 John Street have been suspended until further notice. Visit the Cash Bail or Court & Trust Funds pages for more information.
  • The Manhattan and Staten Island Rent Freeze and Exemptions Assistance Centers will be closed until further notice as of April 1. Though DOF business centers remain open, we encourage you to use our online services below, rather than visit a business center.

  • Do you have questions about how the COVID-19 outbreak could be affecting your Rent Freeze Program benefit or application? Read our Frequently Asked Questions to learn about changes related to application processing times, how and where to submit initial and renewal applications, what to do if you have trouble obtaining a lease or other documentation, or have experienced a loss of income, and more.

Online Payment and Filing Options


You may file a New York City business tax return or extension or pay your business taxes using the Department of Finance's business tax e-Services. You may also do so using the IRS's modernized e-Filing system, which is available via popular tax preparation software programs.

To pay a parking ticket, visit www.nyc.gov/citypay.

To dispute a ticket, download the Pay or Dispute mobile app or visit www.nyc.gov/disputeticket.

To dispute your ticket by mail:

  1. Return the ticket with the reason why you believe you are not guilty checked off on the back.
  2. Attach a letter explaining why you should be found not guilty of the violation; and
  3. Attach copies of any evidence that you wish to present.
  4. Make sure to keep copies of everything that you send for your own records and mail your request to:
NYC Department of Finance
Hearings By Mail Unit
P.O. Box 29021
Cadman Plaza Station
Brooklyn, NY 11202-9021

To pay your property tax bill online, visit www.nyc.gov/citypay.

To view your account, including current and past bills, visit www.nyc.gov/nycproperty and search for your property by address or borough-block-lot number.

To pay your property tax bill by mail, include the borough-block-lot number and tax period on your check payable to “NYC Department of Finance.” Mail your check (do not send cash) to:

NYC DOF
Lockbox 333
400 White Clay Center Drive
Newark, DE 19711

Note: During the Covid-19 virus crisis, private carriers that require a physical address (e.g., FedEx, UPS, DHL, etc.) can mail payment to:

NYC DOF
Lockbox 333
400 White Clay Center Drive
Newark, DE 19711

To pay charges issued to you by a City agency, including Environmental Control Board (ECB) charges, visit www.nyc.gov/citypay.

The Department of Finance administers a number of property tax exemptions and abatements. To learn more and to apply, visit www.nyc.gov/ownerexemption. The deadline to apply for or renew a tax exemption for tax year 2020-21 is March 16, 2020.

The New York City Rent Freeze Program helps tenants by freezing their rent at an affordable level. To learn more or to download an application, visit www.nyc.gov/rentfreeze.

To request that a paper application be mailed to you, please call 311.

The City of New York will hold a lien sale on May 14, 2020. If you have received a notice from the Department of Finance indicating that you are at risk of being included in the lien sale, please visit www.nyc.gov/liensale to learn more about what you can do to avoid being included in the sale. You will need to pay what you owe in full or enter into a payment agreement

The Department of Finance offers a number of payment agreements to help you pay your delinquent property taxes and related charges. To learn more about payment plans and to download a payment agreement, visit www.nyc.gov/dofpaymentplan. To request that a payment agreement application be mailed to you, please call 311. You can mail your completed payment agreement application to:

NYC Department of Finance
Payment Plans Unit
59 Maiden Lane, 19th Floor
New York, NY 10038.

The Property Tax and Interest Deferral Program, or PT AID, allows eligible homeowners to defer their property tax payments or pay only a small percentage of their income. To learn more or to download an application, visit www.nyc.gov/ptaid. To request that a PT AID application be mailed to you, please call 311.

If your vehicle has been booted or towed, please call (646) 517-1000 to pay what you owe. For more information, visit our webpages on booted and towed vehicles.

If you need to record or access a deed or other property-related document, please visit the Automated City Register Information System (ACRIS) at www.nyc.gov/acris.

You do not need to take action to receive your cash bail refund. The Department of Finance will mail your refund to the address we have on file. You should receive your refund within eight weeks of the resolution of the court case. If you have questions or have not received your refund within eight weeks, visit www.nyc.gov/contactcashbail.


Frequently Asked Questions