Service Changes and Self-Service Options

Most Department of Finance transactions can be conducted online, rather than in person. Click below for information on current service changes and how to pay your taxes, tickets or apply for benefits online. If you have a question, please call 311 or visit www.nyc.gov/dofaccount to submit an inquiry.

Service Changes

Updated 4/3/2020

  • The New York State Department of Taxation and Finance issues sales tax guidance related to COVID-19 tax relief.

  • Business Tax Filing Extension information due to the COVID-19 Outbreak has been posted on the Business & Excse Tax page. Download Press Release.

  • The New York City Department of Finance offers programs to help property owners with hardships pay for property taxes. Download Press Release.

  • The New York State Department of Taxation and Finance announces relief from certain filing and payment deadlines due to the Novel Coronavirus, COVID-1.

  • The Tax Map Office is closed at this time, but staff are continuing to review documents and process applications. To submit your documentation please contact us to receive further instruction.

  • The deadline to file a property Request for Review for reviewing a property's market value has been extended to May 1, 2020 for Class 2 and Class 4 properties. Visit the Challenge Your Assessment page for more information.

  • Due to the COVID-19 pandemic, New York City’s 2020 tax lien sale, originally scheduled to be held on May 15, has been postponed. Read more on the Lien Sale page.
    Download Press Release.

  • In response to the COVID-19 pandemic, the Department of Finance has extended the deadline for Real Property Income and Expense (RPIE) statements and storefront registry filings from June 1, 2020, to July 1, 2020.

  • The deadline for filing your Form NYC-1127 has been extended to July 30, 2020, in response to the COVID-19 pandemic. Read more on the Personal Income Tax & Non-resident NYC Employee Payments page.
  • No additional penalties will be added to any unpaid non-judgment parking ticket or camera violation between March 22 and April 19, 2020. Tickets that were in judgment prior to March 22, 2020, will continue to incur interest.

  • There will be no in-person hearings for parking tickets or camera violations between March 22, 2020, and April 19, 2020. You can still have a hearing by mail or an online hearing if you wish. Visit the Dispute a Ticket page for more information. If you wish to have an in-person hearing, please check the DOF website or call 311 on or after April 19, 2020, to confirm if in-person hearings have resumed.

  • Office of the Parking Summons Advocate - Due to the covid-19 virus outbreak, the OPSA will be temporarily suspending office hours. Alternatively, please Contact the OPSA online.
  • Cash Bail and Court & Trust -Walk-in services for cash bail and court & trust at the Manhattan Business Center located at 66 John Street have been suspended until further notice. Visit the Cash Bail or Court & Trust Funds pages for more information.
  • The Manhattan and Staten Island Rent Freeze and Exemptions Assistance Centers will be closed until further notice as of April 1. Though DOF business centers remain open, we encourage you to use our online services below, rather than visit a business center..

Online Payment and Filing Options

You may file a New York City business tax return or extension or pay your business taxes using the Department of Finance's business tax e-Services. You may also do so using the IRS's modernized e-Filing system, which is available via popular tax preparation software programs.

To pay a parking ticket, visit www.nyc.gov/citypay.

To dispute a ticket, download the Pay or Dispute mobile app or visit www.nyc.gov/disputeticket.

To dispute your ticket by mail:

  1. Return the ticket with the reason why you believe you are not guilty checked off on the back.
  2. Attach a letter explaining why you should be found not guilty of the violation; and
  3. Attach copies of any evidence that you wish to present.
  4. Make sure to keep copies of everything that you send for your own records and mail your request to:
NYC Department of Finance
Hearings By Mail Unit
P.O. Box 29021
Cadman Plaza Station
Brooklyn, NY 11202-9021

To pay your property tax bill online, visit www.nyc.gov/citypay.

To view your account, including current and past bills, visit www.nyc.gov/nycproperty and search for your property by address or borough-block-lot number.

To pay your property tax bill by mail, include the borough-block-lot number and tax period on your check payable to “NYC Department of Finance.” Mail your check (do not send cash) to:

NYC DOF
Lockbox 333
400 White Clay Center Drive
Newark, DE 19711

To pay charges issued to you by a City agency, including Environmental Control Board (ECB) charges, visit www.nyc.gov/citypay.

The Department of Finance administers a number of property tax exemptions and abatements. To learn more and to apply, visit www.nyc.gov/ownerexemption. The deadline to apply for or renew a tax exemption for tax year 2020-21 is March 16, 2020.

The New York City Rent Freeze Program helps tenants by freezing their rent at an affordable level. To learn more or to download an application, visit www.nyc.gov/rentfreeze.

To request that a paper application be mailed to you, please call 311.

The City of New York will hold a lien sale on May 14, 2020. If you have received a notice from the Department of Finance indicating that you are at risk of being included in the lien sale, please visit www.nyc.gov/liensale to learn more about what you can do to avoid being included in the sale. You will need to pay what you owe in full or enter into a payment agreement

The Department of Finance offers a number of payment agreements to help you pay your delinquent property taxes and related charges. To learn more about payment plans and to download a payment agreement, visit www.nyc.gov/dofpaymentplan. To request that a payment agreement application be mailed to you, please call 311. You can mail your completed payment agreement application to:

NYC Department of Finance
Payment Plans Unit
59 Maiden Lane, 19th Floor
New York, NY 10038.

The Property Tax and Interest Deferral Program, or PT AID, allows eligible homeowners to defer their property tax payments or pay only a small percentage of their income. To learn more or to download an application, visit www.nyc.gov/ptaid. To request that a PT AID application be mailed to you, please call 311.

If your vehicle has been booted or towed, please call (646) 517-1000 to pay what you owe. For more information, visit our webpages on booted and towed vehicles.

If you need to record or access a deed or other property-related document, please visit the Automated City Register Information System (ACRIS) at www.nyc.gov/acris.

You do not need to take action to receive your cash bail refund. The Department of Finance will mail your refund to the address we have on file. You should receive your refund within eight weeks of the resolution of the court case. If you have questions or have not received your refund within eight weeks, visit www.nyc.gov/contactcashbail.


Frequently Asked Questions