COVID-19 Hotel Program

Isolation Hotel Program for Those with COVID-19

COVID-19 is extremely contagious, meaning that it is easily transmitted from one person to another. If you tested positive for COVID-19 or think you might have it because of your symptoms, it is very important that you do not come in close contact with others, including people you may live with. This is called "self-isolation." You may qualify to self-isolate in a hotel, free of charge, for up to 14 days if you do not have a safe place to self-isolate. This can mean:

  • Your home does not have space for you to stay six feet away from others
  • You share rooms or a bathroom
  • You live with someone who is vulnerable

Hotel rooms are also available for New Yorkers without COVID-19 but who live with someone who has COVID-19.

How do I get connected?

If you are currently at your home and think you may have COVID-19, you can call 311 or 844-NYC-4NYC (1-844-692-4692) between the hours of 9 a.m. and 9 p.m.

A medical provider will assess your situation and then refer you to a hotel if appropriate.


This program, including food, linens, and local phone service, is free for eligible New Yorkers.

Patient Referral

If you are a health provider and have patients with COVID-19 or COVID-like symptoms who are interested in staying in a hotel for 10 to 14 days, call 1-844-692-4692 to begin the screening process, or you can have your patient call. In order to provide the best continuity of care for your patients while they are at the hotel, use the NYC Health + Hospitals Hotels: Partnering with Community Providers resource for more information. Information will be added in other languages. Please check back for updates.

Hotel Program for New Yorkers Working in Hospitals & Other Care Settings

The COVID-19 Hotel Program is no longer accepting reservations under this program. Traveling healthcare workers on contract are encouraged to talk to their employer about lodging alternatives. See the Isolation Hotel Program information outlined above.