COVID-19 Hotel Program

Hotel rooms are available to individuals with COVID-19 and those working in hospitals and other care settings.

Isolation Hotel Program for Those with COVID-19

COVID-19 is extremely contagious, meaning that it is easily transmitted from one person to another. If you tested positive for COVID-19 or think you might have it because of your symptoms, it is very important that you do not come in close contact with others, including people you may live with. This is called "self-isolation." You may qualify to self-isolate in a hotel, free of charge, for up to 14 days if you do not have a safe place to self-isolate. This can mean:

  • Your home does not have space for you to stay six feet away from others
  • You share rooms or a bathroom
  • You live with someone who is vulnerable

Hotel rooms are also available for New Yorkers without COVID-19 but who live with someone who has COVID-19.

How do I get connected?

If you are currently at your home and think you may have COVID-19, you can call 311 or 844-NYC-4NYC (1-844-692-4692) between the hours of 9 a.m. and 9 p.m.

A medical provider will assess your situation and then refer you to a hotel if appropriate.

If you are working in a hospital or other care setting and need a place to stay, please use the Hotel Program for New Yorkers Working in Hospitals & Other Care Settings outlined below.

Cost

This program, including food, linens, and local phone service, is free for eligible New Yorkers.

Patient Referral

If you are a health provider and have patients with COVID-19 or COVID-like symptoms who are interested in staying in a hotel for 10 to 14 days, call 1-844-692-4692 to begin the screening process, or you can have your patient call. In order to provide the best continuity of care for your patients while they are at the hotel, use the NYC Health + Hospitals Hotels: Partnering with Community Providers resource for more information. Information will be added in other languages. Please check back for updates.

Hotel Program for New Yorkers Working in Hospitals & Other Care Settings

The City of New York's COVID-19 Hotel Program provides free hotel stays to eligible New Yorkers who cannot isolate where they live and wish to reduce the risk of transmission at home. This will help New York City stop the spread of COVID-19.

Note: As the City reopens, the COVID-19 Hotel Program will not accept new bookings as of July 6. Traveling healthcare workers on contract are encouraged to talk to their employer about lodging alternatives.

Guest Responsibilities

In order to participate in the program, you must adhere to the program's rules and regulations:

  • You will need to certify that you meet all of the eligibility requirements listed above.
  • You are responsible for any fees the City incurs for your stay if you are found to have submitted any fraudulent information or cause any damage.
  • You are responsible for any incidentals or charges to your room and may be asked to leave a credit card on file with the hotel.
  • You must follow all rules and regulations at the hotel.
  • You are not permitted to have guests, visitors, or family members in your room. This program is for YOU to reside safely to reduce exposure to others.

If you need to modify an existing reservation, click here.

If you have questions about the program, please email hotels@oem.nyc.gov.