Assistance for Individuals

Due to the unprecedented impact of COVID-19 on New York City's workforce, the City of New York has developed a list of resources for those who may be unemployed due to COVID-19 or are seeking additional assistance. The list below will be updated frequently. For more information on the City's response to COVID-19, please visit NYC.gov/coronavirus, call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115), or visit 311 online. You can also text "COVID" to 692-692 for updates and information, or text "COVIDESP" to 692-692 for updates in Spanish.

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Employment Resources

Unemployment Assistance

New York State is waiving the 7-day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. Visit the New York State Department of Labor (DOL) website for more information.

  • As of Friday, April 10, NYS Department of Labor (DOL) has launched a new, streamlined online application system at labor.ny.gov. DOL urges New Yorkers to use the new online system, which can handle most applications from start to finish.
    • If you have begun but not yet completed filing a claim, DOL claims specialists will call applicants to complete their claims; applicants should stay close to their phones, expect a call from any number/blocked number, and be ready to answer calls.
    • If you have not yet filed a claim, labor.ny.gov will direct you to the new, streamlined system.
  • These instructions apply to all workers who may be eligible for unemployment benefits, including those not traditionally covered by these benefits.
  • When workers' claims are approved they will receive benefits backdated to their first day of unemployment.

Visit the NYS DOL What You Need to Know and Do About the CARES Act webpage for information on enhanced Unemployment Insurance (UI) benefits and Pandemic Unemployment Assistance (PUA) available for New Yorkers.

Worker Layoffs ("WARN Notice")

The New York State Worker Adjustment and Retraining Notification (WARN) Act requires businesses to give early warning of closing and layoffs.

Alternative to Worker Layoffs

Shared Work is a program employees can receive partial Unemployment Insurance benefits while working reduced hours.

Find Employment

Workforce1 helps New Yorkers prepare for, and connect to, jobs across New York City's five boroughs and in every sector of the economy. The Virtual Workforce1 Career Center system connects New Yorkers, via web or phone, to one-on-one help from professionals who can help. To get employment assistance, visit the Virtual Workforce1 Career Center online.

NYC Opportunity

ACCESSNYC is a portal for NYC residents to determine their eligibility for over 30 economic opportunity programs and benefits. It also includes a regularly updated list of COVID-19 response resources.

Worker Rights & Paid Sick Leave

The Department of Consumer and Worker Protection's publication, Update about Workplace Laws as NYC Seeks to Stop the Spread of the New Coronavirus (COVID-19), provides an overview of local, state and federal sick leave laws. For more information or to file a complaint about the NYC Paid Safe and Sick Leave Law, visit NYC.gov/workers.

City Workplace Laws

The Department of Consumer and Worker Protection's publication, Update about Workplace Laws as NYC Seeks to Stop the Spread of the New Coronavirus (COVID-19), provides a summary of City labor laws for employers and employees workplace's deal the impact of COVID-19. There are also state and federal labor laws that govern NYC workplaces.

Food Assistance

Visit NYC.gov/GetFood for COVID-19 food assistance resources.

  • FoodHelp NYC to find a locations near your home distributing meals for free, including food pantries and Grab & Go meals at NYC Schools, available for all children or adults in need.
  • Visit ACCESS HRA to apply for the Supplemental Nutrition Assistance Program (SNAP/food stamps)
  • NYC Department for the Aging provides home-delivered meals are available for seniors ages 60 years and older who may have disabilities, access, or functional needs.
  • HungerFree NYC and Hunter College Food Policy Center publish neighborhood-based food resource guides. These guides covers all neighborhoods in NYC by ZIP code and are available in multiple languages.
  • City Harvest Mobile Markets distribute fresh produce in all five boroughs.
  • Emergency food delivery assistance is available to you if you:
    • Are unable to go out and get food for yourself, AND
    • Do not have someone else in your household who can get food for you, AND
    • Do not have a family member, friend, or neighbor who lives nearby who can get food for you, AND
    • Do not receive food from Meals on Wheels, God's Love We Deliver or a similar service, AND
    • Are not able to afford food delivery from a restaurant or grocery store.

Health & Medical Assistance

Financial Assistance

Stimulus Checks

Stimulus payments will begin being distributed in mid-April 2020, with no action required for most people. Some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment. To get learn more about stimulus checks, visit ACCESS NYC.

Additional Financial Assistance Resources

  • Visit ACCESS HRA to apply for cash assistance
  • Visit HRA Home Energy Assistance Program (HEAP) to apply for the Home Energy Assistance Program (HEAP) grant
  • Call New York Disaster Interfaith Services (NYDIS) at 212-669-6100, Monday - Friday, 9 a.m. - 5 p.m.; Emergency "life safety" financial assistance for under-resourced households with a direct impact.

Free One-on-One Financial Counseling

The Department of Consumer and Worker Protection's NYC Financial Empowerment Centers now provide free one-on-one professional, financial counseling over the phone. Counselors can help you create a budget, manage bills, save for essentials, deal with student loans, and more. Visit NYC.gov/talkmoney to make an appointment online.

Rent Arrears, Housing & Public Assistance

Cash Assistance

If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for a Cash Assistance special grant request to get benefits for emergencies.

If you have an active Cash Assistance case, visit ACCESS HRA

Mayor's Office to Protect Tenants: Tenants' Rights

Resources are available to you if you are a tenant in New York City and are facing hardship due to COVID-19. The City is here to help you maintain stable housing. Learn more about tenants' rights for tenants with COVID-19 or under home-quarantine

New York City Housing Authority (NYCHA)

NYCHA residents that experience a loss of income may qualify for a rent reduction. Households that have experienced a complete income loss may qualify for the Zero Income Policy.

Visit NYCHA online for COVID-19 guidance and resources for the NYCHA Community.

City of New York COVID-19 Hotel Program

The City of New York's COVID-19 Hotel Program provides select individuals and groups (e.g., healthcare workers) a place to stay to reduce the spread of COVID-19.

Emotional Support & Spiritual Care

NYC Well

An infectious illness outbreak such as this one can be stressful to you, your loved ones, and your friends. It is natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping. To reduce your stress and to manage the situation more resiliently, try to remain positive, remind yourself of your strengths, connect with friends and loved ones and use healthy coping skills. NYC Well's website offers a number of well-being and emotional support applications (apps) that can help you cope.

If your symptoms of stress become overwhelming, reach out for support and help. You can contact NYC Well, a confidential 24/7 helpline, staffed by trained counselors. They can provide brief counseling and referrals to care in over 200 languages.

  • Call 888-NYC-WELL (888-692-9355)
  • Text "WELL" to 65173
  • Chat at NYC.gov/nycwell

NYC Mayor's Office to End Domestic and Gender-Based Violence

NYC Family Justice Center facilities are temporarily closed. Services remain available by phone, such as immediate safety planning, shelter assistance, and other resources. From Monday to Friday, 9 a.m. to 5 p.m., call your nearest FJC:

NYC Family Justice Center, Bronx
Call 718-508-1220

NYC Family Justice Center, Brooklyn
Call 718-250-5113

NYC Family Justice Center, Manhattan
Call 212-602-2800

NYC Family Justice Center, Queens
Call 718-575-4545

NYC Family Justice Center, Staten Island
Call 718-697-4300

In the evenings and/or on weekends:

  • Call NYC's 24-hour Domestic Violence Hotline (800-621-4673); or
  • Visit the NYC HOPE Resource Directory online at www.nyc.gov/NYCHOPE For help with stress and anxiety please call NYC Well (888-692-9355) or text "WELL" to 65173.
  • For emergencies, call 911.

Funeral & Burial Guidance

COVID-19 has dramatically changed our lives. All New Yorkers deserve to celebrate, honor, and memorialize their loved ones. Get funeral & burial guidance from the City of New York.

Supporting Others

Other Assistance

Mayor's Office of Immigrant Affairs

Many city services are available to all New Yorkers, regardless of immigration status or ability to pay. Information on available services and resources for immigrant communities during the COVID-19 pandemic can be viewed on the Mayor's Office of Immigrant Affairs (MOIA) COVID-19 webpage.

Mayor's Office for People with Disabilities

Individuals with disabilities, access and functional needs can visit MOPD's COVID-19 webpage for additional resources for the coronavirus response.

NYC Department of Veterans' Services

The New York City Department of Veterans' Services (DVS) provides essential services to the city's Veterans in areas such as housing, economic empowerment, education, benefits navigation, and health and wellness.

Animal Welfare

The Mayor's Community Affairs Unit (CAU) has developed an animal welfare webpage for those with pets.

If you are a pet owner affected by COVID-19 and need assistance, call the NYC COVID-19 Pet Hotline at 1-877-204-8821, 8 a.m. to 8 p.m., 7 days a week.

Access to Free Internet at Home

  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households.
  • To enroll, call Spectrum at 844-488-8395.

NYC Department of Education

The NYC Department of Education will assist families that may need remote learning devices. Please fill out the surveys below if you need assistance.

Food Access

Remote Learning & Enrichment Resources

Catholic Charities Community Services

  • Archdiocese of New York Helpline at 1-888-744-7900 – food resources and support for seniors.
  • Immigrant and Refugee Services – Email immigration.services@archny.org or call 212-419-3700