Each day caseworkers across New York City assist thousands of residents seeking access to city services and program benefits. To do so, workers are required to collect, review and process information and documentation from prospective and existing program clients. More often than not, this information may be missing or inaccessible, of questionable quality or siloed across multiple legacy systems that do not communicate with one another.
Worker Connect is designed to help caseworkers overcome information hurdles that potentially hinder efficient and effective service delivery. Using innovative technologies, Worker Connect links administrative case data and document vaults across multiple New York City Agencies making them accessible through a single online portal. With Worker Connect, a caseworker is given a single place to search for a client to retrieve a consolidated view of select demographic detail, household data, service interactions and casefile documents from multiple City Agencies.
Worker Connect is a data integration system that provides access to a view-only of case file data for caseworkers and managers in accordance with all applicable laws and regulations. This is made possible through:
Worker Connect is used by City Agencies to serve New York City residents: