Have a Question?

Have a Question?

Sometimes you just need to talk to a human.

If you have still have questions about affordable housing, call 311 or reach out to one of the contacts below.

Click a topic, or press the enter key on a topic, to reveal its answer.


General Inquiries
Phone: 311

Department of Housing Preservation & Development (HPD)
Phone: 212-863-6300

Disability and Access Services
Email: accessibility@hpd.nyc.gov

NYC Tenant Helpline
Phone: 311 and ask for the "Tenant Helpline"

Affordable Housing Programs

HPD Affordable Housing Lotteries Helpline
Phone: 212-863-7990

Housing Connect Inquiries
Email: nychousingconnect@hpd.nyc.gov

Mitchell Lama Inquiries
Phone: 212-863-6500

Section 8 Inquiries (HPD Clients and Landlords)
Phone: 917-286-4300
Email: S8landlords@hpd.nyc.gov

Section 8 Inquiries (NYS/Department of Housing & Urban Development)
Phone: 800-955-2232

Rental Assistance

Rent Freeze Programs for Seniors (SCRIE) and People with Disabilities (DRIE)
Phone: 311
Contact Form for People with Disabilities
Contact Form for Seniors

Finance's SCRIE/DRIE Walk-In Center
M-F 8:30 am - 4:30 pm
66 John Street, 3rd Floor
New York, NY 10038

Rent Stabilized Apartments Inquiries
NYS Homes and Community Renewal Phone: 718-739-6400
Email: rentinfo@nyschr.org

Human Resource Association (HRA) Rental Assistance Call Center
Phone: 929-221-0043

Emergency Assistance

Eviction Help
NYC Tenant Helpline: Call 311 and ask for the "Tenant Helpline"

Crisis Shelters for Youth
Youth Connect: 800-246-4646

One-Shot Deal Emergency Assistance
HRA InfoLine: 718-557-1399

Office of the Ombudsman
Phone: 800-994-6494
Visit the Office of the Ombudsman Website

NYS Division of Shelter Oversight and Compliance
Phone: 518-486-4040

Eviction Intervention Services Housing Resource Center
Phone: 212-308-2210
Visit the Eviction Intervention Services Housing Resource Center Website

Coalition for the Homeless
Phone: 212-776-2000
Visit the Coalition for the Homeless Website

Legal Assistance

NYC Tenant Helpline
Phone: Call 311 and ask for the "Tenant Helpline"

Legal Aid Society
Phone: 212-577-3300
Visit the Legal Aid Society Website

Legal Services NYC
Phone: 917-661-4500
Visit the Legal Services NYC Website

Urban Justice Center
Phone: 646-459-3017
Visit the Urban Justice Center Website

Housing Court Answers Hotline
Phone: 212-962-4795
Visit the Housing Court Answers Hotline Website

NYS Tenant Harassment Taskforce
Phone: 212-306-7450

Center for New York City Neighborhoods
Phone: 855-HOME-456
Visit the Center for New York City Neighborhoods Website

Commission on Human Rights Complaint Line
Phone: 718-722-3130


General Resident and Section 8 Voucher Holder Inquiries
NYCHA Customer Contact Center: 718-707-7771

Service Line for People with Disabilities
Phone: 212-306-4652

Borough Management Offices
Bronx: 718-409-8626
Brooklyn: 718-649-6400
Manhattan: 212-427-8542
Queens/Staten Island: 718-657-8300

Department of Equal Opportunity Office of Employment & Fair Housing Investigations
Phone: 212-306-4468

Inspector General
Phone: 212-306-3355