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Office of the Commissioner
Commissioner: Louise Carroll
The Office of the Commissioner oversees and leads HPD. The Commissioner, except as otherwise provided by law, plans, initiates, conducts, supervises, coordinates, reviews, and evaluates City programs and policies relating to carrying out the agency’s mission and the Mayor's Housing New York plan, which aims to create or preserve 300,000 units of affordable housing by 2026.
Deputy Commissioners from the following Offices report to the Commissioner:
- Office of the Executive Deputy Commissioner
- Office of the Chief of Staff
- Office of External Affairs
- Office of Policy and Strategy
- Office of Neighborhood Strategies
- Office of Enforcement and Neighborhood Services
- Office of Development
- Office of Financial Management
- Office of Legal Affairs
- Office of HPD Tech
- EEO Officer
Office of the Executive Deputy Commissioner
Executive Deputy Commissioner: Jim Quinlivan
The Office of the Executive Deputy Commissioner works closely with the HPD Commissioner in fulfilling the agency’s mission and key goals, and oversees many of HPD’s operations. Deputy, Associate, and Assistant Commissioners from the following Offices and Divisions report to the First Deputy Commissioner:
- Office of Asset and Property Management
- Division of Human Resources
- Division of Economic Opportunity and Regulatory Compliance
Office of External Affairs
Deputy Commissioner: Libby Rohlfing
The Office of External Affairs promotes the agency's many initiatives, achievements, and policies to the public, and develops and advances federal, state, and local legislation to support HPD's mission. Assistant Commissioners from the following Divisions report to the Chief of Staff:
- Division of Government Affairs works with city, state, and federal officials, agencies, policy makers, advocates and planners to assess housing policy, land use and planning issues, and manage the City's affordable housing legislative agenda.
- Division of Communications crafts, shapes, and distributes content in various media to promote the agency's programs, efforts and mission to the public sphere.
Office of Policy and Strategy
Deputy Commissioner: Brendan McLaughlin
The Office of Policy and Strategy (OPS) cuts across traditional areas of responsibility within HPD’s organizational structure to support and strengthen the work of the agency’s various divisions holistically, in close collaboration with the Commissioner’s Office. OPS’s high-performing divisions use their wide-angle view of the agency to conduct activities with both broad-reaching and tightly-focused impact, working with almost every other Office across the agency.
- Division of Strategic Operations and Analytics works to increase HPD’s impact by analyzing and improving operations agency-wide. The Division does so through strategic planning initiatives; operational innovation; implementation of data-driven processes; performance management and reporting; and comprehensive audit-related functions.
- Division of Housing Policy provides guidance and insight on high-priority policy initiatives, advancing solutions that further the agency’s mission. The Division is responsible for applying policy, data, and financial analysis in team-based projects; designing and executing data collection and statistical analyses in support of HPD’s programming and policy agenda; and overseeing the agency’s fair housing initiatives and obligations.
Office of Neighborhood Strategies
Deputy Commissioner: Ahmed Tigani
The Office of Neighborhood Strategies is charged with ensuring that HPD’s development and preservation efforts are guided by meaningful community engagement and coordinated with public investments in infrastructure and services, as put forth in the Mayor's Housing Plan.
Neighborhood Strategies divisions of Planning and Predevelopment and Neighborhood Development and Stabilization work together to ensure that HPD’s investments leverage broader community objectives:
- Division of Planning and Predevelopment is central to developing and managing HPD's housing production pipeline from project proposal phases through the land use review and entitlement process, to ensure that HPD's investments contribute to building strong, healthy, resilient neighborhoods in all five boroughs.
- Division of Neighborhood Development and Stabilization leads the agency's commitment to strategic preservation and development through engagement with tenants, landlords, community leaders, and neighborhood stakeholders on issues involving the creation of vibrant neighborhoods anchored by affordable housing.
- Division of Tenant Resources administers rental assistance programs including Section 8, Shelter Plus Care, and Moderate Rehabilitation.
Deputy Commissioner: Liz Oakley
The Office of Development leads the implementation of the Mayor’s Housing Plan to create or preserve 300,000 units of affordable housing by 2026. This is performed in close collaboration with HPD colleagues, other City and state agencies, and the New York City Housing Development Corporation (HDC).
The Office of Development is comprised of the following Divisions:
- Division of Building & Land Development Services (BLDS) is responsible for providing architectural, engineering, environmental, cost valuation, and construction support, with the goal of ensuring that HPD programs produce quality affordable housing in a timely and cost-effective manner.
- Division of Housing Incentives administers eight real property tax benefit programs authorized by state and City laws to facilitate private and publicly-subsidized rehabilitation and new construction throughout New York City. The division also allocates as-of-right (4%) and competitive (9%) federal Low Income Housing Tax Credits pursuant to Section 42 of the Internal Revenue Code and the City's Qualified Allocation Plan, which reflects the priorities of the Housing New York Plan.
- Division of Inclusionary Housing is core to the City's overall housing development approach, providing financing, as well as analysis on zoning, residential development, and housing policy, to create affordable homes throughout the city in collaboration with for- and non-profit developers.
- Division of New Construction partners with federal, state and other City agencies to help fund the development of affordable housing on both public and private sites through Multifamily Homeownership; Multifamily Rental Mod/Mid; Multifamily Rental Mixed; Low Income Rental Program, NYCHA Collaboration; the Small Homes Scattered Sites Program (New Foundations and Partnership Homes); Small Homes Large Scale Program (Arverne, Gateway, Nehemiah, and Edgemere), and the Sandy 1-4 family Rebuild Program. The division often works in conjunction with the New York City Housing Development Corporation (HDC) in co-financing such developments. Programs under this Division provide subsidy to rental and homeownership projects, as well as down payment assistance to homeowners.
- Division of Preservation Finance facilitates the preservation of the financial and physical viability as well as affordability of existing multi-family housing through financing programs that provide subsidy and/or property tax exemptions in addition to other financial benefits. These programs include the Participation Loan Program (PLP), Multifamily Housing Rehabilitation Loan Program (HRP), the HUD Multifamily Program, the Low Income Housing Tax Credit Preservation (Year 15) Program, the Green Housing Preservation Program (GHPP), the Community Restoration Fund Program (CRF) and the Primary Prevention Program (PPP). While the division primarily facilitates the preservation of multi-family buildings, single-family properties may receive assistance through PPP or CRF. In addition to a number of loan programs, the agency also administers numerous tax exemption program and welcomes individuals and organizations to reach out to HPD with project proposals that may benefit from the agency's financing programs.
- Division of Property Disposition and Finance facilitates the disposition of tax-foreclosed buildings managed and/or owned by HPD to private ownership by tenant associations, nonprofit organizations, or community based for-profit organizations that provide interim management and project development. The goal of the division is to return such properties to the tax rolls and improve the safety and livability of the city's housing stock.
- Division of Special Needs Housing administers the Supportive Housing Loan Program and the Senior Housing Loan Program, which are key vehicles for providing permanent affordable housing with on-site services for homeless households with special needs and affordable housing for low-income seniors.
Deputy Commissioner: Nick Lundgren
The Office of Legal Affairs provides legal support services to the entire agency, and is comprised of the following Divisions:
- Contracts and Real Estate Division (CRED) handles all legal work related to real estate transactions, contracts, leasing, and urban renewal. The division's primary responsibilities are performing disposition and loan closings and preparing the agency's contracts, but it also performs many related functions. CRED also contains the Labor Relations Unit, which advises and represents the agency in connection with labor and employment law issues as well as conflict of interest issues.
- Landlord/Tenant Litigation Division (LTLD) advises and represents the agency on all legal issues concerning residential and commercial occupants of City-owned properties under HPD jurisdiction.
- Mortgage Enforcement Litigation Division (MELD) handles all legal issues relating to defaults on HPD loans, including mortgage foreclosures, workouts, and other collection and enforcement actions.
- Procurement Services Division (PSD) advises agency contracting staff regarding compliance with applicable laws and rules, registers contracts and loans, and handles a number of other procurement-related responsibilities.
- Regulatory Affairs Division (RAD) provides legal support services for the agency’s regulatory and enforcement functions and advises the agency on compliance with external statutory and regulatory requirements. The division handles, among other things, legal issues regarding in rem tax foreclosures, tax lien sales, the Housing Maintenance Code, 7A Administrators, demolition, emergency repairs, alternative enforcement, lead, asbestos, disabilities, and the Freedom of Information Law.
- Tax Incentives & Housing Supervision Division (TIHSD) handles most legal issues relating to property tax exemptions and abatements, Mitchell Lama developments, and Redevelopment Company projects.
Office of Enforcement and Neighborhood Services
Deputy Commissioner: AnnMarie Santiago
The Office of Enforcement and Neighborhood Services is charged with enforcing the New York City Housing Maintenance Code and New York State Multiple Dwelling Law.
To ensure compliance with the legal and regulatory obligations of these laws, the Office of Enforcement and Neighborhood Services conducts inspections, issues violations, corrects emergency conditions, seeks civil penalties and enforcement of Orders to Correct in Housing Court, issues fees, targets proactive and building-wide activities to buildings identified with systemic maintenance issues and responds to claims of harassment based on maintenance conditions. OENS works closely with other HPD divisions and community partners to identify distressed buildings and develop appropriate strategies to address those properties.
The Office comprises the following divisions:
- Division of Code Enforcement (DCE) Housing Inspectors respond to complaints filed with 311 (City’s Citizen Service Center) regarding lack of essential services such as heat and hot water, and housing maintenance problems such as lead-based paint, leaks, vermin, and broken plaster.
- Housing Litigation Division (HLD) initiates litigation against building owners in Housing Court to ensure compliance with housing standards contained in the New York City Housing Maintenance Code and New York State Multiple Dwelling Law. HLD seeks orders to correct violations, civil penalties, access warrants, and appears in tenant-initiated proceedings.
- Emergency Operations Division (EOD) orders and monitors the performance of emergency repairs in privately-owned buildings in response to immediately hazardous violations (including lead-based paint violations and violations regarding a lack of basic services such as heat) issued by Housing Code Inspectors if the property owner fails to perform the repair.
- Division of Neighborhood Preservation (DNP) conducts surveys to assess whether additional enforcement is necessary or to assist owners through the process of violation correction. DNP provides outreach to property owners and communities through one-on-one meetings and information sessions throughout the city.
- Division of Special Enforcement (DSE) performs specialized enforcement activities targeting the most distressed properties in the City. DSE's portfolio includes the Alternative Enforcement Program (AEP) and the Underlying Conditions Program.
- Division of Administration and Internal Compliance (AIC) assesses the effectiveness of the various OENS field operations staff and processes through training, audits, and field evaluations to ensure that business practices are subject to safeguards that promote efficiency and accountability.
- Data Management and Technology (DMT) manages the data, reporting, and technology functions of OENS. In addition, DMT oversees HPD's disaster response and provides guidance on emergency planning.
Office of Asset and Property Management
Deputy Commissioner: Anne-Marie A. Hendrickson
Over the past 20 years, HPD and its partners have financed the preservation or creation of over two hundred thousand affordable units throughout the City. As more units are established, it is important that these properties remain financially and physically stable over the long-term. The Office of Asset and Property Management (APM) leads the agency effort to protect the City’s investment. Established in 2009, APM actively monitors the performance and regulatory compliance of City-sponsored projects and directly manages City-owned properties. The Office is comprised of five divisions:
- Division of Asset Management is responsible for ensuring the longevity and affordability of units the agency has created and preserved. Its programs are geared to proactively identify at-risk buildings and portfolios and to stabilize struggling and mismanaged assets. The division tracks real-time information on the physical and financial condition of properties. This tracking is used as an early warning system to detect and mitigate potential risks to buildings. Working with owners, partners, and the Office of Development, the division helps reposition projects using a variety of approaches including financial assistance, management changes, and ownership changes.
- Division of Co-op Readiness and Technical Services (CRTS) oversees the Tenant Interim Lease (TIL) program, which trains and assists tenant associations in City-owned buildings to develop economically self-sufficient low-income cooperatives, and the Technical Services program, which provides technical resources to various HPD programs by assisting in monitoring construction, repair work, preparing repair scopes, violations removal and other technical assistance.
- Division of Housing Supervision oversees the portfolio of City-sponsored Mitchell-Lama developments, including affordable rental and cooperative housing. Through the Housing New York Plan, HPD and its sister agency, the Housing Development Corporation (HDC), are working to address the rehabilitation needs of the aging Mitchell-Lama stock and preserve the long term affordability of all remaining City Mitchell-Lama units.
- Division of Property Management and Client Services (PMCS) manages and maintains City-owned residential and commercial properties, including properties in urban renewal development areas, until they can be transferred to responsible private ownership. The division administers the Emergency Housing Services (EHS) program for households displaced from their homes as a result of fires and City-issued vacate orders.
- Division of Policy and Operations was established in 2013 to serve two key objectives for the agency: (i) connecting income-eligible New Yorkers to affordable housing through our Marketing and Affordability Oversight and Homeless Placement Services programs; and (ii) providing skilled technical assistance, including financial modeling, technology services, business analysis, and program planning, to the Office of Asset & Property Management.
Office of Financial Management
Associate Commissioner: Rich Johns
The Office of Financial Management & Tenant Resources provides a central place in the agency for support and consultation on financial issues, and is comprised of the following Divisions:
- Budget Division develops and negotiates the agency's expense, revenue and capital budgets. The division determines how to allocate these resources throughout the agency based on a review and understanding of the agency’s operational needs. Budget also provides critical financial data to agency senior staff in order to inform decision making and program development.
- Fiscal Division administers the agency's accounts payable and accounts receivable functions.
Chief Information Officer and Deputy Commissioner: Prashant Thakker
The Office of HPD Tech develops and supports the technological infrastructure of HPD. HPD Tech improves the effectiveness of business processes through applications that empower decision makers with access to complete and accurate data on building, neighborhood, and market conditions. HPD Tech also aims to enhance productivity and shrink costs through the elimination of manual processing, and to improve customer service by facilitating public access to key agency functions and data.