For Immediate Release: Monday, October 1, 2018
Contact: General Media Contact:


HPD Announces Start of "Heat Season" in NYC 

As New York’s “heat season” begins, the City reminds tenants, owners and landlords of the temperature requirements for all apartments, and the availability of financial assistance for owner-occupied properties.


NEW YORK, NY – Housing Preservation and Development Commissioner (HPD) Maria Torres-Springer announces the start of New York City’s “heat season,” which legally requires all residential building owners to maintain indoor temperatures at 68 degrees when it falls below 55 degrees outside during the day and a minimum of 62 degrees indoors overnight, regardless of outdoor temperatures. Building owners are legally required to provide hot water at 120 degrees year-round.

The 2018-2019 “heat season” begins on Monday, October 1st and continues through Friday, May 31st, 2019.

“Making sure New Yorkers are living in safe, secure homes is our top priority all year round, but especially during the cold winter months.  Landlords are required by law to provide heat and hot water, and while most live up to their obligations, those who don’t will be held accountable.  Tenants should notify their landlord if they are suffering in the cold, and if the condition isn’t corrected, call 311, and HPD will use all of its enforcement tools to ensure tenants’ rights and safety,” said HPD Commissioner Maria Torres-Springer. 

If an apartment lacks appropriate heat and/or hot water, tenants should first attempt to notify the building owner, managing agent or superintendent. If service is not restored, the tenant should register an official complaint via 311. To file a complaint, tenants can call 311, visit 311 online at, or use the app 311Mobile (on Android and iOS devices) to file a complaint. Hearing-impaired tenants can register complaints via a Touchtone Device for the Deaf (TDD) at (212) 504-4115.

HPD responds to all heat and hot water complaints, and encourages tenants to check the HPD online webpage to learn the result of the complaint. Tenants can also receive complaint status updates via text if a phone number is provided when a complaint is submitted. If a landlord fails to provide heat entirely, HPD’s Emergency Repair Program or Housing Litigation Division will intervene to seek the restoration of heat. 

To prevent serious health issues related to indoor hypothermia, tenants should protect themselves by wearing warm layers of clothing, staying hydrated, and ensuring there is an adequate amount of safe heat in your apartment. Use of auxiliary heating can be dangerous. To learn more about keeping warm this winter, visit the Department of Health and Mental Hygiene’s (DOHMH) website to view their interactive, online infographic.

Property owners having trouble maintaining heat in their homes should contact the Home Energy Assistance Program at 1-800-692-0557. The Utility Assistance Program (UAP) also assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact if you are having trouble paying your utilities bill 212-331-3150.

During the 2017/2018 “Heat Season” (October 1st 2017 – May 31st 2018):

  • 215,138 total heat and hot water problems were reported to the City through 311 (this number includes duplicate calls), an increase of 7.8 percent as compared to the previous “Heat Season.”
    • 107,424 unique heat and hot water problems were reported (this number does not include duplicate calls).
  • HPD inspectors attempted 121,170 heat and/or hot water inspections (this number includes multiple inspection attempts in response to a complaint). HPD inspectors wrote 4,755 heat and 5,243 hot water violations, which is an increase of 36% percent and decrease of 7.4% percent as compared to the previous “Heat Season.”
  • HPD completed a total of $1.7 million in heat-related emergency repairs, such as fuel delivery, boiler repairs or hot water repairs.  All ERP costs are billed to the property.
  • HPD filed 4,198 heat cases in court and collected $1,876,916 in civil penalties.  An additional $15,650 was collected in heat settlement penalties for FY18.
  • HPD collected $198,200 in heat inspection fees during FY18.

Top Community Board In Each Borough for Primary Heat/Hot Water Complaints
[Please note: this contains duplicate complaints]


  • CB 12
    Complaint total: 11,920 - Peak Month: January 2018 (3,193)


  • CB 7
    Complaint total: 11,198 - Peak Month: January 2018 (2,712)


  • CB 17
    Complaint total: 8,586 - Peak Month: January 2018 (2,080) 


  • CB 4
    Complaint total: 5,101 - Peak Month: November 2017 (1,308) 

Staten Island

  • CB 1
    Complaint total: Total 1,486 - Peak Month: January 2018 (431)


The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, preservation of the affordability of the existing housing stock, enforcement of housing quality standards, and educational programs for tenants and building owners. HPD is tasked with fulfilling Mayor de Blasio’s Housing New York Plan which was recently expanded and accelerated through Housing New York 2.0 to complete the initial goal of 200,000 homes two years ahead of schedule—by 2022, and achieve an additional 100,000 homes over the following four years, for a total of 300,000 homes by 2026.  For full details visit and for regular updates on HPD news and services, connect with us on Facebook, Twitter, and Instagram @NYCHousing.