Louise Carroll is the Commissioner of the New York City Department of Housing Preservation and Development (HPD), the nation's largest municipal housing agency. As Commissioner, Louise leads the charge to implement Mayor Bill de Blasio's five-borough, ten year Housing New York plan, which was accelerated and expanded through Housing New York 2.0 to create and preserve 300,000 affordable homes by 2026. She will also continue to strengthen the agency’s robust enforcement and anti-harassment efforts, working on multiple fronts to protect tenants and prevent displacement.
Louise was previously General Counsel and Senior Vice President at the New York City Housing Development Corporation (HDC). She formerly served at HPD from 2006 to 2018, most recently as Associate Commissioner for Housing Incentives. During her tenure at the agency, Louise was the primary architect of changes to the City’s tax programs to leverage greater affordability and better promote the goals of this Administration’s housing plan. Louise also led the creation of a compliance and enforcement unit to protect tenants’ rights and make sure landlords were following through on their promises to the City. She was also instrumental to both the design and implementation of the City’s path-breaking Mandatory Inclusionary Housing Program to require the creation of permanently affordable housing as part of residential rezonings, and streamlined and revamped the agency’s approach to the Voluntary Inclusionary Housing program to produce record numbers of affordable homes.
Louse was born in the U.S. Virgin Islands and raised in St. Lucia. She holds a JD from Tulane Law School, an MBA from the University of Leicester, England, and a B.Sc. from the University of Wales at Aberystwyth. Louise is a recipient of the Ibo Balton Community Planner Award from the Citizens Housing and Planning Council. She lives in Manhattan with her husband and their seven-year-old son.
Baaba Halm is the Executive Deputy Commissioner of Operations. As EDC, Baaba oversees HPD's appeal teams and leads the efforts of the Asset and Property Management, Economic Opportunity and Regulatory Compliance, HPD Tech, Human Resources, and Facilities Divisions, and looks to foster and strengthen synergies between these critically important areas and all of the work of the agency.
Previously, Baaba has held critical leadership positions within HPD and has worked with all arms of the agency, first as Assistant Commissioner for Governmental Relations and Regulatory Compliance, and more recently as Assistant Commissioner for the Division of Economic Opportunity and Regulatory Compliance, while also serving as the agency’s M/WBE Officer. In these roles, Baaba has consolidated HPD's important efforts to ensure that our new construction and preservation efforts create good jobs for New Yorkers through new employment and business mandates, expanded the breadth and diversity of firms we do business with through our vibrant and growing M/WBE programs, overseen the monitoring and enforcement of wage related requirements, created synergies across the agency to centralize our review of the Sponsors and contractors with which we do business, and enhanced our compliance approach. Before joining the agency, Baaba held several roles for the New York City Council’s legislative division and served as Counsel for the Committee on Housing and Buildings and Public Housing, as a staff attorney for Housing Works, Inc. and as the coordinator of Legal and Professional Services at Covenant House New Jersey. Baaba received her J.D. from Brooklyn Law School and her B.A. from Morgan State University.
Libby Rohlfing is the Chief of Staff and leads HPD's external affairs efforts, including both communications and governmental affairs. Libby joined HPD in 2015 as Assistant Commissioner of Communications, and in that role has developed and overseen the implementation of a comprehensive communications strategy for both HPD and HDC. Libby has helped to shape the agency’s message internally and externally and played an instrumental role in strategic initiatives like Housing New York 2.0.
Before coming to HPD, Libby was Assistant Dean of Planning and Chief of Staff for the Dean of NYU School of Law, where she oversaw major strategic planning initiatives, as well as internal communications, and played a leadership role in public relations, social media, and the production of all print and online publications. Libby has a BA from DePaul University, a Master of Urban Planning from the NYU Robert F. Wagner Graduate School of Public Service, and a Master of Business Administration from the NYU Leonard N. Stern School of Business.
Brendan McLaughlin is the Deputy Commissioner for Policy and Strategy, an office that cuts across traditional areas of responsibility within HPD’s organizational structure to support and strengthen the work of the agency’s various divisions holistically, in close collaboration with the Commissioner’s Office. Brendan will oversee the divisions of Strategic Operations and Analytics, Housing Policy, and Credit and Underwriting
Brendan joined HPD as a Senior Underwriter in 2015, and most recently has served as Executive Director of Credit & Special Underwriting in the Office of Development. Brendan serves as the Chair of HPD’s Credit Committee and represents the agency on the New York City Acquisition Loan Fund and Down Payment Assistance Credit Committees. Previously, Brendan served as a Vice President of Strategy and Business Development at Bank of America Merrill Lynch, and prior to that was an Assistant Vice President of Investor Relations at Citigroup. He started his career as an Equity Research Analyst at Salomon Smith Barney/Citigroup. Brendan received his undergraduate degree in Finance from James Madison University and holds a M.Sc. in Real Estate Development from Columbia University’s Graduate School of Architecture, Planning, and Preservation (GSAPP). Brendan also currently serves as an Adjunct Assistant Professor of Urban Planning at both Columbia GSAPP and the Robert F. Wagner School of Public Service at New York University.
Leila Bozorg is the Deputy Commissioner for Neighborhood Strategies, the Office charged with ensuring that HPD’s development and preservation efforts are guided by meaningful community engagement. In this role, Leila leads the work of the agency’s Planning and Predevelopment, Neighborhood Development and Stabilization, and Tenant Resources teams, which work to ensure that HPD investments contribute to broad community objectives and strengthen the social, economic, and physical health of neighborhoods, anchored by affordable housing.
Previously, Leila served as HPD’s Chief of Staff, working on the development and successful implementation of some of the agency’s highest priority policies and programs, from homelessness initiatives to neighborhood planning, marketing policies, anti-harassment initiatives, and our fair housing work. Leila first came to HPD in 2014 from the Department of Housing and Urban Development (HUD) in Washington DC, where she worked on a range of urban policy initiatives and was an integral part of the team that developed and launched the Rental Assistance Demonstration (RAD), the Obama Administration’s signature program to preserve public and other at-risk affordable housing programs. Leila also spent a year working on a livelihood improvement program within informal settlements in Ahmedabad, India as a William J. Clinton Fellow, and she spent three years in San Francisco working with the Global Philanthropy Forum at the World Affairs Council of Northern California. She holds a Bachelor of Arts in Government Studies from Wesleyan University and a Master of City Planning from the Massachusetts Institute of Technology.
Liz Oakley oversees HPD's Office of Development, with divisions including New Construction, Preservation Finance, Housing Incentives, Preservation Disposition Finance, Supportive Housing, Building and Land Development Services (BLDS), and Storm Recovery. Among other initiatives, she has primary responsibility for the housing production goals of the Housing New York Plan and related pre-development work. In addition, Liz ensures that the Office of Development is closely coordinated with other critical functions of the Agency, including Neighborhood Strategies, Planning, Code Enforcement, and Asset Management.
Liz started her affordable housing career as a Housing Fellow at HPD and HDC. She then worked for several years in the Development Office at HDC before joining Wells Fargo, where she has led teams in closing more than $1.2 billion of debt facilities to finance more than 4,000 mixed-income multi-family apartments, as well as ancillary commercial, community facility, parking, office, retail, and health care space in every borough of New York City, as well as Boston, MA and Yonkers, NY. Over the years, Liz has worked with numerous City agencies, including EDC, NYCHA, and OMB, and understands the importance of partnership in creating and preserving affordable housing. A graduate of St. Joseph’s University in Philadelphia, Liz has her Master’s in Public Policy from the New York University Robert F. Wagner School of Public Service.
Nick Lundgren is the agency's General Counsel and oversees the Office of Legal Affairs, which provides legal support services to the entire agency. Nick brings over twenty years of experience in the government, private and non-profit sectors. Most recently, he has been serving as the Deputy Commissioner of the State of Connecticut's Department of Housing where he oversaw the agency's operations, financial assistance and other programs, policies and initiatives to create and preserve affordable housing and reduce and end homelessness statewide. During his tenure, DOH invested over $1 billion in affordable housing and community development projects and created or preserved over 20,000 homes.
Prior to joining DOH in 2012, Nick served as Senior Counsel at the New York City Economic Development Corporation where he worked on behalf of the City on a broad array of projects, including public/private mixed-used projects, infrastructure projects, investment funds, green initiatives and brownfield redevelopment. Nick has also been in private practice in real estate finance and development, most recently in the Hartford office of Robinson & Cole LLP. Earlier in his career, at the Community Law Office of the Legal Aid Society of New York, he represented small businesses, non-profits and housing cooperatives. Nick earned his B.A. from Stanford University and a J.D. from Harvard Law School.
AnnMarie Santiago has served as Deputy Commissioner for the Office of Enforcement and Neighborhood Services (ENS) at the Department of Housing Preservation and Development (HPD) since 2018. AnnMarie oversees a staff of approximately 1,000 employees responsible for assuring compliance with the New York City Housing Maintenance Code and the New York State Multiple Dwelling Law to promote quality housing for New Yorkers. Her Office conducts inspections and emergency repairs, initiates litigation in Housing Court related to housing maintenance code violations and provides outreach and information to property owners and tenants regarding rights and responsibilities related to housing maintenance issues.
AnnMarie received her Bachelor’s Degree from New York University and her Masters in Management and Urban Policy from the New School. She started her career in City government in 1994 as an Urban Fellow working for the Mayor’s Office. She joined HPD in 1996 and has served in a variety of capacities related to housing code enforcement. She was promoted to Associate Commissioner in 2012 and to Assistant Deputy Commissioner in 2015, and received the Sloan Public Service Award in 2017.
Anne-Marie A. Hendrickson leads the Office of Asset and Property Management, which was created to enhance the agency's overall preservation capacity and more effectively manage the expanded portfolio of affordable properties, including oversight of the Mitchell-Lama Program. In addition, she administers the agency's emergency housing program that provides sheltering and relocation services to families that have been displaced due to City-issued vacate orders.
Prior to this, Anne-Marie was the Associate Commissioner of the Division of Management and Disposition, where she assumed responsibility of the management and future direction for all City-owned inventory. She has held various positions at the agency, including the Assistant Commissioner of the Division of Alternative Management Programs and Director of the Neighborhood Redevelopment Program. She is a graduate of the City College of New York.
As HPD's Chief Information Officer, Anthony Thomas has introduced processes and disciplines that foster quality and timeliness of technology solutions, including process automation for the enforcement of New York's housing code, decision support for building and preserving affordable housing, and Web access to opportunities for New Yorkers to obtain affordable housing.
Prior to joining New York City government, Anthony was the chief technology officer and a key decision maker at Horizon Blue Cross Blue Shield, the largest health care management company in New Jersey. He has established technology strategies and architectures at other respected brands in the financial, service, and manufacturing industries, including TIAA-CREF, American Express, and DuPont. He holds an M.S. in physics from the University of Maryland.