image of 100 gold street


Want to get in touch? You can find the right person to speak with about your inquiry here.

For general inquiries, please call 212-863-6300.

The New York City Department of Housing Preservation and Development (HPD) is headquartered at 100 Gold Street, New York, NY 10038

Click a topic, or press the enter key on a topic, to reveal its answer.

Affordable Housing

Affordable Housing Lottery Helpline: 212-863-7990
Housing Connect inquiries:

Prospective Applicants are encouraged to email us for the best response rate. If you do call the Helpline, please leave a detailed voicemail and someone will call you back as soon as possible.

Section 8

Participants experiencing a rent hardship due to a decrease in income may contact HPD at or by fax at 212-863-5299.
Owners with questions can contact HPD at or fax at 212-863-8529.

Visit the About Section 8 webpage for more contact information.


New Construction:
Property Disposition and Finance:
Storm Recovery (Build It Back): 212-615-8329,
Inclusionary Housing: 212-863-8228
Supportive Housing:
Mitchell-Lama: 212-863-6500

Visit the Home Repair and Preservation Financing, New Construction Financing, and Tax Credits and Incentives webpages for additional program contact information.

Neighborhood Strategies

Planning and Predevelopment: 212-863-6097
Neighborhood Development and Stabilization: 212-863-6865
Neighborhood Outreach and Education:

Asset and Property Management

Property Registration: 212-863-7000,
Homeowner Mortgage Servicing: 212-863-6914,
Foreclosure Notification: Local Law 4 of 2012
Film Permits on HPD Property:

Legal Affairs

Notice About Service of Process
Please take notice of the following changes regarding service of process on the New York City Department of Housing Preservation and Development (HPD):

  1. For anyone seeking to serve HPD, we have established an email address where we are now currently accepting service.  The email address for service at this time is In addition, we are now accepting service in person.  For anyone seeking to serve HPD in person, please contact Mildred Shirley at and/or to make arrangements for a time to serve HPD in person. Please note that HPD will only accept service in person on Mondays and Wednesdays, from 9:30 a.m. to 4:30 p.m., excluding holidays on which City agency offices are closed.
  2. HPD's Housing Litigation Division (HLD) is now accepting electronic service of emergency Housing Part actions. HLD has established the following email addresses for service in each borough:
    Queens and Staten Island:

HLD also accepts service by mail.  For mail service, please indicate the following room number on the envelope for the respective borough:
Bronx: 6Q3
Brooklyn: 6X2
Manhattan: 6R2
Queens & Staten Island: 6N3

Please note that service is currently being accepted electronically via this method only for HPD. Service of process on individual employees should continue to proceed in the manner required by applicable law. If you seek to serve process on an individual employee of HPD and would like to do so electronically via this method, you may send a request to the applicable email address above.


For members of the media, please submit press inquiries to:


For information on applying for affordable housing for people with disabilities, please submit accessibility inquiries to:, 212-863-6486.

Employment or HR Verifications

Employment or HR Verifications:, 212-863-6710

COVID-19 Policies and Protocols

HPD is considering the health and safety of staff, clients, and visitors while NYC is dealing with the impact of COVID-19. View the HPD Agency Restart Plan for information on our policies and protocols

HPD staff are also available to answer questions you may have. To submit questions, please use the COVID-19 Policies and Protocols Contact Form.