Refinancing Instructions

Required Documents

In order to process your homeowner mortgage servicing request, you must submit the following:

  • Mortgage Servicing Request Form
    • Mortgage Servicing Fee
  • Proof of Primary Residence including a clear, legible copy of at least one document each from both of the following lists:

    List 1List 2
    • NYS Photo Driver License
    • NYS Photo Non-Driver ID Card
    • W-2 Form for most recent tax year
    • A Transcript of US Tax Return
    • NYS Motor Vehicle Registration
    • US Bank Account Statement
    • US Credit Card Statement
    • Utility Bill (gas or electric)
    • Homeowner Insurance Policy
    • NYS School Registration
    • NYS Voter Registration

  • Primary Residence Affidavit
    • If you are not required to occupy the home as your primary residence, please submit a brief letter of explanation.
    • If you are required to occupy the home, but no longer reside there, please submit a letter of explanation with proof of residency evidencing the date through which you occupied the property as your primary residence.

Additional documentation required

  • Mortgage Schedule from lender's current title report
  • Commitment letter signed by homeowner
  • Good faith estimate or loan estimate form signed by homeowner
  • Current primary mortgage payoff statement
  • HUD-1 settlement statement from closing of property purchase
  • Preliminary HUD-1 or closing disclosure form for current refinancing and HUD-1 from any previous refinancing (if applicable)
    • If a home equity lien exists, the preliminary HUD-1 Settlement Statement for the current refinance must show that the home equity line will be paid off from the proceeds of the refinance
  • For Homefirst program mortgages only: a copy of the lender's appraisal of the home

Additional document required (cooperative apartments)

  • Certificate of shares
  • Proprietary lease
  • Letter from the management company stating history of occupancy and subletting
  • Schedule A from the offering plan


Submit the entire package to the following address:

NYC Department of Housing Preservation and Development
Homeowner Mortgage Servicing Unit
100 Gold Street, Room 7-U1
New York, New York 10038
Attn: Intake Coordinator

If additional documentation is requested, please submit to Be sure to include: Homeowner Name(s), Address, Borough, Tax Block and Lot Numbers with your submission.

The Homeowner Mortgage Servicing unit processes all requests in the order in which they are received. Please do not send duplicate requests, as this will only delay the processing of your application. Please allow several weeks for processing.


HPD Contact
Homeowner Mortgage Servicing Unit
(212) 863-6914