NYC Housing Connect
We have launched a new version of NYC Housing Connect. Learn more about the new website and continue to find and apply for affordable housing units at nyc.gov/housingconnect.

To help us do everything we can to move New Yorkers into affordable housing as quickly as possible, we have made several changes to the lottery process. Please see the Housing Connect Application Guides webpage for more information and answers to frequently asked questions.

Application Resources
Housing Ambassadors are community-based service providers who help people prepare and apply for NYC Housing Connect affordable housing lotteries. Please email or call the organization in your community to learn more about what services they're offering at this time. Office locations may be changing their hours or offering services over the phone.

Free financial counseling through Ready to Rent will continue by phone. Our financial counselors will help you check your credit, calculate your income for housing applications, and save for moving expenses.

New York City renters, you have rights!
Free legal advice and counsel is available for New York City residential renters. To access these services, please call 311 and ask for the "Tenant Helpline", visit the Mayor's Office to Protect Tenants' Information and Resources for NYC Tenants Impacted by COVID-19 webpage, or fill out their Contact Us form.

New York State Emergency Rental Assistance Program (ERAP)

ERAP will provide significant economic relief to help low and moderate-income households at risk of experience homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance. As of November 14, 2021 at 10:00pm applications for ERAP are only being accepted in the categories listed on the NYS ERAP webpage.

If you would like to be notified of possible future opportunities to apply for the ERAP program, please complete the New York State Emergency Rental Assistance Program - Notify Me Form.

Emergency Cash Assistance

One-Shot Deal

• If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for a Cash Assistance special grant request to get benefits for emergencies. Learn more about One-Shot Deals. If you have an active Cash Assistance case, visit ACCESS HRA.

Financial Resources for Tenants

• Reduce your home internet service cost with a discount for qualified New York City residents through the Federal Communications Commission's Emergency Broadband Benefit (EBB)
• Tenants experience loss of income should file for unemployment
• New York City has a list of resources and Assistance for Individuals
• AccessNYC is an online tool that households can use to screen their eligibility for many public assistance programs
• Learn about HPD's Section 8 and Rental Subsidy Programs and NYCHA's Section 8 Program

Evictions
For up-to-date information on evictions, please visit the Mayor's Office to Protect Tenants (MOPT)'s webpage or Housing Court Answers. For more information about how eviction protections might apply to you, contact the City's Tenant Helpline by calling 311 and saying "Tenant Helpline."

Visit the NYC Tenant Resource Portal, the City’s first-ever online resource to help residential renters access free resources from the City to help prevent evictions.

You can learn about the facts and resources available to you in the Mayor's Office to Protect Tenants (MOPT) Eviction Prevention Brochure, which was created in partnership with HPD, NYCHA, HDC, HRA, and the office of Civil Justice.

Homelessness Prevention
If you are at imminent risk of entering the New York City shelter system, visit Homebase or call 311 and ask for "Homebase." Homebase locations are currently closed to help prevent the spread of COVID-19, however services are still available by phone.

Tenant Protection
It is unlawful to discriminate against a tenant based on their status as someone impacted by COVID-19. The New York City Council passed Intro No. 1936-a (Local Law 56 of 2020) to amend the definition of harassment in the Housing Maintenance Code to include threats against an individual based on their actual or perceived status as a COVID-19 impacted person, status as an essential employee, or receipt of a rental concession or forbearance or rent owed during the pandemic. 

Free legal advice and counsel is available for New York City residential renters. To access these services, please call 311 and ask for the "Tenant Helpline", visit the Mayor's Office to Protect Tenants' Information and Resources for NYC Tenants Impacted by COVID-19 webpage, or fill out their Contact Us form.

Visit Housing Court Answers for COVID-19 information about Housing Court.

Landlord-Tenant Mediation
The Landlord-Tenant Mediation Project is designed to resolve housing-related issues that have arisen as a result of COVID-19. The Project helps tenants and landlords create an agreement outside of Housing Court to resolve issues that include but are not limited to unpaid rent, lease concerns, or move outs.

To connect with the Landlord-Tenant Mediation Project, please call 311 and ask for the "Tenant Helpline", or visit the Mayor's Office to Protect Tenants' Information and Resources for NYC Tenants Impacted by COVID-19 webpage for more information.

Report a Complaint
New Yorkers should continue to report housing code violations to 311. HPD's Housing Inspectors are conducting inspections in response to complaints, prioritizing hazardous complaints including lack of hot water, lack of essential services, mold, lead-based paint and window guards, and reinspections in response to property owner requests.

Utility Arrears
The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and tenants pay for utility and heating bills. Visit HRA's HEAP webpage for more information.

The City of New York wants to make sure you have access to free services and support from the safety of your home. Help is available. For a complete list of services, visit nyc.gov/agingcovid.

Food Assistance
Sign up for free pick-up meals and emergency home food delivery at nyc.gov/getfood or call 311 to learn more.

Health and Wellbeing
Get help with feelings of stress, sadness, anxiety, or fear:

• Coping tips: nyc.gov/nycwell
• Free 24/7 crisis counseling and mental health support: 1-888-NYC-WELL or text "WELL" to 65173
• Guide to mental health services available while staying home: nyc.gov/thrivenyc

Get Help with Medicare: Call Aging Connect at 212-244-6469
Stay connected with free recurring social check-in calls from a volunteer: Call Aging Connect at 212-244-6469

Safety
If you do not feel safe at home, or if you feel pressured, bullied, or scared by anyone:

• Call the Aging's Resource Center at 212-442-3101 (9am-5pm)
• Call NYC Hope's Domestic Violence Hotline at 1-800-621-4673 (24 hours)
• Call 911 in an emergency

Protect Your Money

• Economic Impact Payment (Stimulus Payment): Visit nyc.gov/TalkMoney
• Free help filing your taxes: visit nyc.gov/taxprep or call 311
• The income tax filing deadline was postponed to July 15, 2020; however, if you are eligible for a stimulus payment but will not get it automatically, then you must file your taxes to get your stimulus payment.
• Free financial counseling by phone: visit nyc.gov/TalkMoney or call 311
• Avoid Scams: Visit www1.nyc.gov/site/dca/consumers/older-adults.page

Additional Support

• Utilities cannot be shut off for missing payments during the COVID-19 crisis: Call 311 or visit HRA's Energy Assistance webpage
• Apply to receive benefits while staying home, including the Supplemental Nutritional Assistance Program (SNAP) and Cash Assistance (CA): HRA Benefits webpage
• Low-income NYC residents may be eligible for up to $900 in financial assistance to cover funeral expenses: Visit Burial Assistance webpage

COVID-19 Flyers
We ask all building owners and property managers that work with HPD to prominently display the most up to date COVID-19 flyers in your buildings. They can be found at nyc.gov/coronavirus.

Building Safety
The Department of Health and Mental Hygiene (DOHMH) has provided guidance for general building disinfection.

For your safety and the safety of your tenants, it is critical that you:

• Keep any common area bathrooms stocked with soap and paper towels.
• Clean frequently touched surfaces.
• Take precautions if you need to enter tenant apartments.

Residential Buildings Guidance
DOHMH has compiled a list of faqs for residential buildings.

This guidance is appropriate for buildings with self-contained residence units (not shared kitchens or common living spaces), and buildings with maintenance staff and/or providers supporting the social and health needs of the residents.

This guidance is important to review and implement for buildings with ANY senior populations.

Congregate Buildings Guidance
DOHMH has compiled guidance for congregate buildings.

This guidance is appropriate for buildings with shared spaces residents employ for cooking, shared living space, and social congregating, and buildings with maintenance staff and/or providers supporting the social and health needs of the resident.

This guidance is important to review and implement for buildings with ANY senior populations.

HPD Borough Offices
All HPD borough offices are temporarily closed to encourage social distancing and help keep New Yorkers safe from coronavirus (COVID-19). For assistance from borough office staff, please contact the appropriate borough office by phone or email.

Landlord Responsibilities during the COVID-19 Pandemic

• Landlords must continue to maintain essential services. During the pandemic landlords continue to be responsible for maintaining the safety, sanitation, and essential operations of residences.
• It is unlawful to discriminate against a tenant based on their status as someone impacted by COVID-19. City Council passed Intro No. 1936-A (Local Law 56 of 2020) to amend the definition of harassment in the Housing Maintenance Code to include threats against an individual based on their actual or perceived status as a COVID-19 impacted person, status as an essential employee, or receipt of a rental concession or forbearance of rent owed during the pandemic. Harassment is punishable by a civil penalty of $2,000 to $10,000. 

Rent Collection

• New York State allows renters who qualify for unemployment insurance/benefits or are otherwise facing financial hardship due to COVID-19 to use their security deposit as a payment or rent and to repay their security deposit over time.
• If your tenants are facing hardship due to COVID-19, there are financial resources available to tenants who meet certain criteria to help cover rent (See "Financial Resources for Tenants" tab below).
• Housing Court Answers provides useful COVID information about New York City Housing Court.
• If you are concerned about communicating with tenants about overdue rent, accepting partial payment of rent, entering into payments plans or other issues related to rent collection during the pandemic, you may consider consulting with an attorney.

New York State Emergency Rental Assistance Program (ERAP) and Landlord Rental Assistance Program (LRAP)

ERAP will provide significant economic relief to help low and moderate-income households at risk of experience homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance. As of November 14, 2021 at 10:00pm applications for ERAP are only being accepted in the categories listed on the NYS ERAP webpage.

If you would like to be notified of possible future opportunities to apply for the ERAP program, please complete the New York State Emergency Rental Assistance Program - Notify Me Form.

Landlords in any part of the state with a tenant who has declined to submit an application for the Emergency Rental Assistance Program, or has vacated with arrears, can still apply through the Landlord Rental Assistance Program (LRAP). Though funds for LRAP are fully committed and all applications submitted may not be funded, OTDA will continue to accept LRAP applications through November 20, 2021, as established by law.

HUD Guidance
For general guidance from HUD for housing providers, visit hud.gov/coronavirus.

Financial Assistance and Mortgage Forbearance
See the "Property Owners" tab below for other resources pertaining to all property owners, including information on financial resources and mortgage forbearance.

Resource Flyer for Owners in the Wake of COVID-19

A printable flyer is available for owners looking for resources in the wake of COVID in English and additional languages below:

• Recursos para dueños de propiedades residenciales a causa del COVID-19
• Ressources destinées aux propriétaires résidentiels à la suite de la COVID-19
• Resous pou Pwopriyetè Byen Rezidansyèl yo Apre COVID-19
• Ресурсы для владельцев жилой недвижимости в период окончания пандемии COVID-19
• Zasoby dla właścicieli lokali mieszkalnych związane z następstwami COVID-19
• COVID-19 시대의 주택 소유주를 위한 리소스
• COVID-19 后住宅业主的资源
• COVID-19 後住宅業主資源
• COVID-19 এর প্রেক্ষিতে আবাক্ষিক িম্পক্ষির মাক্ষিকতের জন্য িংস্তান্
• کے بعد رہائشی پراپرڻی کے مالکوں کے لیے وسائل COVID-19
• موارد لأصحاب العقارات السكنية في أعقاب جائحة(COVID-19)

New York State Emergency Rental Assistance Program (ERAP)

ERAP will provide significant economic relief to help low and moderate-income households at risk of experience homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance. Learn more about ERAP.

Financial Assistance for Owners

All owners:

• Department of Finance (DOF) Payment Plan: If you have overdue property taxes, you may be eligible to set up a payment plan to pay what you owe in installments instead of all at once. Download the DOF Payment Plan application.
• Property Tax and Interest Deferral Plan (PT AID Plan): If you own a Tax Class 1 property (DOF provides Tax Class definitions on its website), are experiencing hardship, and have fallen behind on your property taxes or are in danger of falling behind, you may be eligible for a DOF Property Tax and Interest Deferral (PT AID) plan. Like a standard payment plan, PT AID plans allow an owner to pay overdue property taxes in multiple installments, but because it considers an applicant’s income and ability to pay, scheduled payments may be lower and may come with the option to defer under certain circumstances. To learn more about PT AID, visit the Property Tax and Interest Deferral Program page.
• Department of Environmental Protection (DEP) Payment Agreement: If you have overdue water or sewer bills, you may be eligible to enter into a NYC DEP Payment Agreement (PA) that allows eligible customers to gradually pay off debt. Owners entering into a NYC DEP Payment Agreement for the first time or those who have satisfied a PA in the past may enter into a new PA by visiting any of the DEP Borough Offices in person or contacting their customer service for assistance at 718-595-7000 or via email.
• The Home Energy Assistance Program (HEAP): HEAP is a federally funded program that helps low-income homeowners and tenants pay for utility and heating bills.
• Con Edison Energy Saving Incentive Program: Rebates on specific energy saving measures to make your building more energy efficient are available for multifamily buildings and for homeowners.
• National Grid Energy Saving Incentive Program: Rebates on specific energy saving measures to make your building more energy efficient.
• 2020 Emergency Summer Cooling Credits: If you’re enrolled in the Con Edison Low Income Discount program, you’ll get a credit on your summer energy bills automatically to help with the cost of running your air-conditioning as you stay home because of COVID-19.
• HPD Preservation Programs: Owners of one- to four-family owner-occupied homes may also be eligible to receive funding for plumbing and electrical issues, heating/hot water system, roof leaks and replacement, home accessibility needs, emergency repairs, and lead-based paint remediation through existing HPD preservation programs.
• Property Insurance: Learn more about New York State Department of Financial Services property and casualty insurance relief for New York State consumers and small businesses experiencing hardship due to COVID-19.
• Reduce your home internet service cost with a discount for qualified New York City residents through the Federal Communications Commission's Emergency Broadband Benefit (EBB)

Landlords only

• New York Forward Loan Fund: NYFLF is a new Empire State Development loan program aimed at supporting New York State small businesses, nonprofits and small landlords as they reopen after the COVID-19 outbreak and New York on PAUSE.
• HPD Preservation Programs: HPD can help multifamily buildings finance moderate to substantial rehabilitation to address high utility costs and real estate taxes as well as necessary boiler/heating, mechanical, electrical, plumbing, mold, roof, lead-based paint, windows, and building envelope/exterior work.
• Section 8: Owners with vacancies interested in renting to households with rental subsidies can list vacancies at GoSection8. Learn more about HPD's Section 8 and Rental Subsidy Programs and NYCHA’s Section 8 program.

Financial Assistance for Owners Through Mortgage Forbearance

• Property owners impacted by COVID-19 hardship may be eligible for temporary relief through their mortgage servicer, including loans owned or guaranteed by a federal agency such as Fannie Mae, Freddie Mac, the Federal Housing Administration (FHA), the U.S. Department of Veterans Affairs (VA), and the U.S. Department of Agriculture (USDA). Contact your mortgage servicer to discuss options.
  • You can find out if your mortgage/loan is owned or guaranteed by a government entity by either checking through the entity’s website (e.g., Fannie Mae, Freddie Mac), or by checking your monthly loan statement or the HUD-1 Settlement Statement you received when you purchased your home.
• If you have a mortgage with HPD or HDC, you may be eligible for a mortgage forbearance based on demonstrated need. Please contact your asset manager at HPD or HDC to ask for a forbearance request survey and to discuss your options and requisite procedures. If you do not know who your HPD asset manager is, please email Anthony Norberto at norberta@hpd.nyc.gov. If you are unsure who to contact at HDC, please email mortgageassistance@nychdc.com.

Foreclosure

• New York Banking Law Section 9-x was passed and became effective immediately on June 17, 2020. The law requires regulated institutions (any regulated banking organization or any New York regulated servicer) to make applications for forbearances available to mortgagors of a home loan as such term is defined in RPAPL 1304 (i.e., owner occupied 1-4 family dwellings), as well as to cooperative and condominium owner-occupied units, that are in arrears during the “covered period,” defined in the statute as March 7, 2020 until the date on which none of the provisions that closed or otherwise restricted public or private businesses due to the COVID-19 pandemic continue to apply in the county of the qualified mortgagor’s residence.” The statute allows for the potential granting of forbearances of payments due with respect to such mortgage secured by the qualified mortgagor’s primary residence in New York for a period of up to one hundred eighty days, with the option to possibly extend the forbearance of such monthly payments for up to an additional one hundred eighty days provided that this extension is subject to the mortgagor demonstrating continued financial hardship. Section 9-x of the Banking Law provides for the qualifying Mortgagor to be offered one of the following options with respect to such forbearance:
  • (a) the mortgagor shall have the option to extend the term of the loan for the length of the period of forbearance. The regulated institution shall not charge additional interest or any late fees or penalties on the forborne payment; or
  • (b) the mortgagor shall have the option to have the arrears accumulated during the forbearance period payable on a monthly basis for the remaining term of the loan without being subject to penalties or late fees incurred as a result of the forbearance; or
  • (c) the mortgagor shall have the option to negotiate a loan modification or any other option that meets the changed circumstances of the qualified mortgagor; or
  • (d) if the mortgagor and regulated institution cannot reasonably agree on a mutually acceptable loan modification, the regulated institution shall offer to defer arrears accumulated during the forbearance period as a non-interest bearing balloon loan payable at the maturity of the loan, or at the time the loan is satisfied through a refinance or sale of the property. Any late fees accumulated as a result of the forbearance shall be waived.
  • (e) The exercising of options provided for in paragraph (a), (b), (c) or (d) of this subdivision by a qualified mortgagor shall not be reported negatively to any credit bureau by any regulated institution.
• You should consult with an attorney to determine the impact of Section 9-X of Banking Law on your situation.
• New York State’s Executive Order 204.28 prohibits until August 20, 2020 (unless otherwise extended) the initiation of a proceeding or enforcement of a foreclosure of any commercial mortgage for non-payment of such mortgage if the property is owned by someone eligible for unemployment insurance or benefits under state or federal law or otherwise facing financial hardship as a result of COVID-19. Consult with a legal professional to determine the impacts of this Executive Order on your portfolio.
• If your property was in foreclosure prior to the pandemic/protection orders, you may be eligible to stay the foreclosure process during the moratorium. Contact your mortgage servicer to discuss options.

Legal Resources for Estate Planning

There are several legal organizations providing pro bono legal services for qualifying cases in New York City where there are COVID-19-related estate issues. For more information on these pro bono services, visit the organizations’ websites:

• VLP Probate Initiative
• New York State Bar Association
• City Bar Justice Center

Additional Resources for Property Owners

• Mayor’s Office to Protect Tenants: Information and resources for tenants in NYC
• NY State Department of Financial Services: Information on eligibility for mortgage forbearance in New York State due to impacts from COVID-19
• COVID-19 Mortgage Wellness Check: Help is available through the NYS Office of the Attorney General's Homeowner Protection Program (HOPP) at no cost to you. Call 1-888-HOME-456 or visit HomeownerHelpNY.org to get connected with a non-profit in your area 
• U.S. Department of the Treasury: Information and resources related to the Federal CARES Act
• FAQ about the CARES Act: An FAQ from the U.S. House Committee on Financial Services about the CARES Act as it relates to homeowners and rental property owners
• CARES Act Forbearance Fact Sheet: An FAQ from the U.S. Department of Housing and Urban Development (HUD) for borrowers with loans from the Federal Housing Administration (FHA), the Veterans Administration (VA), or the Department of Agriculture (USDA)
• Center for New York City Neighborhoods: Resources for homeowners impacted by COVID-19

During the COVID-19 crisis, the City of New York wants to make sure you have access to free services and support from the safety of your home. Help is available:

Food Assistance
If you are worried about your ability to get food, free pick-up meals are available for all, and some New Yorkers may qualify for assisted home delivery. Visit nyc.gov/getfood or call 311 to learn more.

Mental Health
An infection illness outbreak such as COVID-19 can be stressful. It's natural to feel overwhelmed, sad, anxious, or afraid. For help coping, visit the NYC Well website at nyc.gov/nycwell. If your symptoms become overwhelming, you can speak with a counselor 24/7 by calling 1-888-NYC-WELL or texting "WELL" to 65173.

Safety in Your Home
If you do not feel safe at home, or if you feel pressured, bullied, or scared by anyone, there are resources available. NYC has a 24-hour Domestic Violence hotline at 1-800-621-4673 or visit nyc.gov/nychope. Seniors can also call the NYC Department for the Aging's Resource Center at 1-212-422-3101 between 9am and 5pm.

For details on agency policies and protocols related to COVID-19, please visit the HPD Agency Restart Plan page.

Visit the Division of Tenant Resources' COVID-19 Accommodations webpage for more information.

Attention all seniors: Effective March 16, 2020, the SCRIE unit at HPD will be closed to the public until further notice. We are taking steps to protect our staff, clients, customers, partners and the New Yorkers who rely on us, while continuing to perform our work. 

Seniors can email or mail their applications to HPD:

• Questions and documents can be emailed to: scrie@hpd.nyc.gov
• Documents may also be mailed to:
  SCRIE Unit
  100 Gold Street
  Rm 7M-3
  New York, NY 10038

HPD will continue to process reinstatements and new applications accordingly. In the event this process is delayed, HPD will issue retroactive SCRIE payments on behalf of seniors that are determined to be eligible for the program. As the impact of COVID-19 evolves, HPD will continue to evolve its policies to keep our staff and the New Yorkers we interact with as informed and safe as possible.

If you have additional questions, please see the SCRIE FAQ.

Code Enforcement
HPD Borough Offices are open for limited hours on Tuesdays and Thursdays from 9:00am to 3:00pm. You may use the drop-boxes at our Borough Office locations at any time to submit applications or required forms.

Neighborhood Preservation
HPD Borough OfficesHPD Borough Offices are open from 9:00am to 4:00pm

Registration Assistance
Although the Registration Assistance Unit is still not seeing people in person, you can register for a Tele-Conference or Video Conference on the Property Registration webpage.

For questions about HPD disability services, contact Andrew Lange, HPD Disability Services Facilitator at accessibility@hpd.nyc.gov.

Online intake and registration have resumed. If you have been displaced from your home as a result of a vacate order or a fire incident and need shelter, please contact Emergency Housing Services (EHS) at ehs-remote@hpd.nyc.gov or call 212-863-6770. EHS business hours are Monday - Friday, 9:00am - 3:00pm, excluding national holidays.

If you need immediate housing as a result of a fire or city-issued vacate order outside of EHS business hours, please contact the American Red Cross at 1-877-733-2767 (1-800-RED-CROS).

If you have been assigned a Case Manager, please contact your Case Manager for services. If you have trouble contacting your Case Manager, please call 212-863-6770 or email ehs-remote@hpd.nyc.gov.