COVID-19 Updates

COVID-19 Updates

Get Help Now

Due to the unprecedented impact of COVID-19 on New York City, the City of New York and HPD have developed a list of resources for those seeking assistance.

Please visit Help Now NYC for a list of citywide resources or call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115).

Housing Resources

For housing resources and HPD service updates, please see the list below and check back for frequent updates. For additional resources, visit the Housing Resource Center.

Click a topic, or press the enter key on a topic, to reveal its answer.

Tenants

Report a Complaint
New Yorkers should report housing code violations to 311. To help keep tenants and inspectors safe while still protecting tenants from unsafe building conditions, we are temporarily restricting inspections to the most serious conditions

Evictions
As of March 16, 2020, all eviction proceedings in New York City are suspended indefinitely. For more information, visit the NYC Department of Investigation (DOI).

Your landlord cannot evict you, kick you out, or ask you to leave your apartment for having COVID-19 or for being under home-quarantine. You will still need to pay rent during quarantine or any time in a medical facility. 

Rent and Utility Arrears
If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for a Cash Assistance special grant request to get benefits for emergencies. If you have an active Cash Assistance case, visit ACCESS HRA.

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and tenants pay for utility and heating bills. Visit HRA's HEAP webpage for more information.

Tenant Protection
For additional information and resources, visit the Mayor's Office to Protect Tenants.

Property Owners / Landlords

COVID-19 Flyers
We ask all building owners and property managers that work with HPD to prominently display the most up to date COVID-19 flyers in your buildings. The most recent flyer was updated on March 15th and is translated into 22 additional languages. They can be found at nyc.gov/coronavirus.

Building Safety
DOHMH has compiled a list of frequently asked questions for residential building property owners as well as guidance for general building disinfection.

For your safety and the safety of your tenants, it is critical that you:

  • Keep any common area bathrooms stocked with soap and paper towels.
  • Clean frequently touched surfaces.
  • Take precautions if you need to enter tenant apartments.

HPD Borough Offices
All HPD borough offices are temporarily closed to encourage social distancing and help keep New Yorkers safe from coronavirus (COVID-19). For assistance from borough office staff, please contact the appropriate borough office by phone or email.

Energy Assistance
The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and tenants pay for utility and heating bills. Visit HRA's HEAP webpage for more information.

HUD Guidance
For general guidance from HUD for housing providers, visit hud.gov/coronavirus.

Section 8

HPD Section 8 Customer Service Office Closure
As of March 16th, we closed HPD Section 8 Customer Service Office at 100 Gold Street until further notice.

During this period, we have a plan to ensure that voucher holders have unbroken access to housing:

  • Any Section 8 voucher set to expire will be automatically renewed. Clients do not need to reach out to us for an extension.
  • All subsidy terminations in process are suspended until further notice. All tenant conferences & briefings are postponed & will be rescheduled. All hearings for appeal are cancelled until further notice. **HPD will continue to pay subsidy until final determinations are made**
  • All non-emergency Section 8 Housing Quality Standard inspections are suspended until further notice.

Contact HPD Section 8

  • The HPD Section 8 team is still available to the public:
    • Voucher holders facing rent hardships due to drops in income should email DTRAI@hpd.nyc.gov or fax at 212-863-5299.
    • Building owners should email DTROS@hpd.nyc.gov or fax at 212-863-8526.
  • Mitchell-Lama

    Extension of Income Affidavit Filing

    As a result of these difficult times, we have adjusted the Income Affidavit timeframes in order to remain committed to supporting the residents and professionals in the Mitchell Lama community. Due to the coronavirus public health emergency, HPD is making the following changes for the 2019 Income Affidavits:

    • The deadline for residents to file is now extended to July 31, 2020
    • Income Affidavits do not have to be notarized this year
    • Managing agents will calculate surcharges based on the 2019 Income Affidavits that will take effect September 1, 2020
    • Current surcharges remain in effect until September 1, 2020
    • Tenants/shareholders who have experienced either long term or short-term changes in income, may apply at any time for an interim change in income pursuant to Mitchell-Lama Rule 3-03
    • Mitchell-Lama managing agents, board of directors, and attorneys should have received this communication on March 30, 2020 in order to inform residents of this extended deadline.