HPD has taken the following measures to prioritize the health and safety of our Participants, Owners, and Staff while ensuring that our rental subsidies continue uninterrupted. As HPD continues to assess the situation, updates will be posted on this webpage.
If you have any questions or concerns, please call 311 and continue to monitor this webpage for updates.
For more information about evictions and tenants rights during the COVID-19 crisis, visit HPD's COVID-19 Updates webpage or the Mayor's Office to Protect Tenants' Information and Resources for NYC Tenants Impacted by COVID-19 webpage.
For more information about COVID-19, visit nyc.gov/coronavirus.
Click a topic, or press the enter key on a topic, to reveal its answer.
Starting on September 13, 2021, HPD’s Division of Tenant Resources’ Client Services office at 100 Gold Street is open by appointment only. Due to the ongoing Covid-19 pandemic, appointments will be scheduled only when business may not be handled in other ways.
Email is the fastest way to reach HPD employees.
Our staff will respond as soon as possible. View a list of HPD staff email addresses.
All emails will be encrypted to protect your privacy.
Encryption means that when you communicate with HPD by email, your information is kept safe and private. When requesting documents, HPD will send you an introduction email with instructions on how to view or send encrypted emails.
You can also contact Client Services at 917-286-4300.
HPD program participants, owners, and applicants can call Client Services. If you are prompted to leave a message, please do, and an HPD employee will return your call.
Did you receive a call from an unfamiliar number?
We are calling our participants to confirm their contact information. Our staff may call you from an unfamiliar phone number. If you do not answers, our staff will leave a voicemail with a number for you to call back.
You can now submit documents online.
HPD now has a portal (the DTR Portal) where you can securely upload your documents. If you have questions, please review the portal instructions before calling Client Services for support.
HPD now accepts digital signatures.
It may be difficult for you to print and scan documents at this time. As an accommodation, we will accept your digital signature on HPD documents (except program applications). This means that you may:
Move requests may be impacted due to New York City and State guidance on social distancing.
We are continuing to process any move requests already in progress.
We are also continuing to process requests to “port,” or move, outside of New York City. However, your port may be impacted by the receiving Public Housing Agency’s policies and ability to operate during this crisis.
At this time, HPD is only accepting new move requests for emergency situations, including individuals who are victims of sexual assault, domestic violence, dating violence, or stalking as well as individuals who believe they may experience a threat of imminent harm by remaining in the unit.
If you are in immediate danger, please call 911. You may also reach the City's 24-hour Domestic Violence Hotline: 800-621-HOPE (4673) for immediate safety planning, shelter assistance, and other resources.
For more information regarding the Violence Against Women Act (VAWA) Accommodations, please visit Section 8 rights and responsibilities.
HPD has extended voucher terms:
Can't afford rent?
If your household experienced a loss of income, please notify us as soon as possible so we can adjust your tenant share of rent.
Your tenant share will change only after we processes your request and issues your new Rent Breakdown Letter.
Until you receive your new tenant share, the property owner may hold you responsible for your old tenant share of rent.
Report your income loss by completing a Decreased Income Form (Formulario para informar una disminución de ingresos) and uploading it to the Portal.
Note: Many HPD households have received a $1,200 stimulus payment and a $600 stimulus payment from the federal government, and/or a weekly enhancement to their unemployment benefit. HPD will NOT consider these payments as part of your income, for the purpose of determining your eligibility or your tenant share of rent. You must continue to report this and all income at your next annual recertification. *The weekly enhancement to unemployment benefits does not count toward income, but the weekly unemployment benefit does count toward income. All income must be reported at your annual recertification.
Delayed Enforcement Actions
Until further notice, participants with an Annual Recertification due date that occurs during the State of Emergency will NOT be penalized for failure to submit required documents to HPD by that due date.
Please choose the safest option for returning your completed doucments to HPD:
If you cannot upload, email, or fax documents, and are safely able to mail them, please send your documents to:
HPD Division of Tenant Resources
100 Gold Street, Room 1-M
New York, NY 10038
Note: Recertifications are sent to the below address in New Jersey. Please only send Recertification packages to this address:
PO Box 3132
Union, NJ 07083
Pre-termination and pre-denial conferences will be handled by phone or video conference (Zoom or Webex).
If a phone or video conference is not possible, HPD will schedule in-person conferences when our operations at 100 Gold Street are able to safely resume.
Housing Quality Standards (HQS) inspections have resumed.
HPD has resumed all Section 8 Housing Quality Standard (HQS) inspections. However, there may be delays in the scheduling of HQS inspections.
HPD is reaching out to owners to encourage them to make required repairs. If a unit is in failure, owners must correct the violations and notify HPD that the failure was corrected. Owners may visit the DTR Portal to learn more.
If you live in a unit that has failed the HQS inspection and the housing assistance payment (HAP) is under HAP abatement (stopped payment) for 180 days or more, HPD will not require you to start the move process, or have the issue resolved, Until further notice.
If there is a life-threatening condition in your unit, call 311.
As of December 1, 2020, HPD may terminate assistance to participants for the following reasons:
HPD is continuing to delay subsidy terminations under the following situations:
HPD is moving forward with denials for program eligibility according to standard federal policy for:
The HPD Appeals Unit is currently operating at a limited capacity.
As a result, your informal hearing or informal review date may be delayed or rescheduled. Your written informal hearing or informal review decision may be delayed.
The HPD Appeals Unit will notify you by mail regarding a new date, or will mail your written decision to you once the Unit has reopened.
If you want to appeal an HPD enforcement action, you may submit your request for an informal hearing or informal review to the HPD Appeals Unit at: Appeals@hpd.nyc.gov.
Evictions for Non-payment of Rent
You are protected by federal and New York State law from eviction at this time if you cannot pay your rent as a result of COVID-19. If your income has changed, please follow the guidance in the “Can't afford rent?” Section above on how to have your tenant share of rent adjusted.
If you have been forcibly removed or unlawfully locked out of your apartment without a court order, please call 911 if you need immediate assistance, and 311 for other legal assistance.
For more information about evictions and tenants’ rights during the COVID-19 crisis, visit HPD's COVID-19 Updates webpage or the Mayor's Office to Protect Tenants' Information and Resources for NYC Tenants Impacted by COVID-19 webpage.
Employment and Training Support Opportunity
If you receive Housing Choice Voucher Assistance (Section 8) and you have lost significant portions of your income, or your job entirely, the Family Self-Sufficiency Program (FSS) is available to support your employment and training related goals and help you build substantial savings.
The FSS program provides education, job training, job placement, and financial counseling services to participants. When household income increases from employment earnings, any resulting increase in the tenant share of the rent is matched in a savings account that becomes available to the household upon successful completion of the program.
If you are interested in joining, please send an email expressing interest to FSS@hpd.nyc.gov. You can also visit HPD’s website to learn more about the program and complete an interest form at nyc.gov/hpd/fss.