Frequently Asked Questions (FAQ)
How do I apply for cash assistance emergency services?
Visit one of our job centers to file an application
If I am disabled and need assistance, how do I file a formal Reasonable Accommodation Request?
You can call 212-331-4640 or learn more on our Disability Access page.
How can I make an inquiry or file a complaint?
What can I do if my case is closed or sanctioned?
You are entitled to a Mandatory Dispute Resolution (MDR) and Fair Hearing request to resolve closings or sanctions you believe have been improperly imposed.
How do I file a complaint about my Fair Hearing visit?
You may contact the Office of Temporary & Disability Assistance (OTDA) by phone at 1-800-342-3334 / 518-474-8781 or by fax at 518-473-6735.
I have questions about my Medicaid coverage, who can I contact?
Customers who need assistance concerning Medicaid Managed Care can call 1-800-505-5678.
- For questions about Medicaid eligibility call 1-888-692-6116
- For all other Medicaid inquires call Infoline at 718-557-1399
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If you have any questions not answered here, please call 311 or visit 311 online.