Yes, everyone has the right to apply for our services.
You do not have to be a citizen or a Legal Permanent Resident to be eligible for services. You may be eligible if you have another immigration status. Undocumented immigrants may be eligible for certain benefits and can also apply on behalf of their children. See our Community Guide to Public Benefits for Immigrants for additional information.
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HRA will not report your personal information to anyone, except if required by law. NYC Executive Order 41 protects the confidentiality of anyone seeking City services. HRA will only ask for your immigration status if it is required to determine eligibility or if it is required by law.
U.S. Citizenship and Immigration Services (USCIS) states that receiving:
Yes, HRA clients can receive an HRA budget letter to use when applying for a USCIS fee waiver. Clients receiving cash assistance or SNAP benefits should call the Family Independence Administration (FIA)’s automated line at 718-722-8009.
Clients receiving Medicaid should call HRA’s Infoline at 718-557-1399.
To request historical record letter, contact HRA’s Infoline at 718-557-1399.
Free interpretation services are available at all City agencies, including HRA. Federal, state and local laws protect your right to get services even if you do not speak English well.
HRA offers a variety of free language services:
For additional support with your case, please call HRA’s Infoline at 718-557-1399. To file a complaint against the Agency, please contact 311. Filing a complaint will not affect your case.