ACCESS HRA Resources

ACCESS HRA Resources

To help stop the spread of COVID-19, many HRA locations have consolidated until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.

Important Notice – No Mandatory Dispute Resolution Appointment

If you are Cash Assistance recipient, the Human Resources Administration (HRA) may have sent you a notice for a Mandatory Dispute Resolution (MDR) appointment.

The notice was sent to you in error. Please disregard the notice.

The appointment that was scheduled for you has been cancelled. You DO NOT have to appear for that appointment. No negative action is being taken as a result of the notice. You may still receive other notices about the Fair Hearing you requested. We apologize for any inconvenience this may have caused you. If you have any questions, please call (718) 557-1399.

Important Information about Recertifications

  • Recertifications: If you receive a Cash Assistance or SNAP recertification notice by mail or an ACCESS HRA alert that you need to recertify, you must submit your recertification or your benefits will stop. You can use ACCESS HRA, fax, mail, or a drop box at open centers to submit your recertification. Please make sure that we have your correct phone number. You can check it and update it on ACCESS HRA website or the ACCESS HRA Mobile AppLearn about the ways you can submit your recertification and supporting documents.

  • CA 6-month mailer and SNAP periodic report: There will be no negative actions taken for failing to return the SNAP periodic reports and Cash Assistance mailers due between March 1, 2021 and June 30, 2021. 

With ACCESS HRA, you can apply for some HRA benefits, submit documents for your application, manage your case, and much more! Use the resources below to help get started:

How to Create an Account

The video below shows you step by step how to create an account on the ACCESS HRA website.

How to Upload Documents Using the ACCESS HRA Mobile App

This video shows you how to use the ACCESS HRA Mobile App to photograph and upload documents requested for your application.

How to View Your Case Details with the ACCESS HRA Mobile App

This video shows you how to look up details about your case with the ACCESS HRA Mobile App.

How to Check Your Appointments with the ACCESS HRA Mobile App

This video shows you how to look up your upcoming HRA appointments and get directions using the ACCESS HRA Mobile App.

Note: Due to the ongoing situation with Coronavirus, HRA has cancelled all in-person appointments. No negative action will be taken on your case due to missed appointments.

Read the ACCESS HRA Brochure

Read the ACCESS HRA Users Guide

Special Grant Document Guide

You can ask for a Special Grant to get benefits for emergencies or add members of your household to your case. You can find forms that are used to ask for a Special Grant in our Special Grant Document Guide.