ACCESS HRA Resources

ACCESS HRA Resources

To help stop the spread of COVID-19, many HRA locations have consolidated until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.

Important Notice – No Mandatory Dispute Resolution Appointment

If you are Cash Assistance recipient, the Human Resources Administration (HRA) may have sent you a notice for a Mandatory Dispute Resolution (MDR) appointment.

The notice was sent to you in error. Please disregard the notice.

The appointment that was scheduled for you has been cancelled. You DO NOT have to appear for that appointment. No negative action is being taken as a result of the notice. You may still receive other notices about the Fair Hearing you requested. We apologize for any inconvenience this may have caused you. If you have any questions, please call (718) 557-1399.

Important Information about Recertifications

  • Recertification Extension: Recertifications due January 1, 2021 through March 31, 2021 have been extended up to six months on cases that did not previously get an extension due to COVID-19. If eligible, HRA will mail you a notice about the extension and you will not need to submit a recertification form. Check ACCESS HRA to see if your recertification is due. If it is, submit it to keep your benefits.

  • CA 6-month mailer and SNAP periodic report suspended: There will be no negative actions taken for failing to return the SNAP periodic reports and Cash Assistance mailers due between January 1, 2021 through March 31, 2021.

With ACCESS HRA, you can apply for some HRA benefits, submit documents for your application, manage your case, and much more! Use the resources below to help get started:

How to Create an Account

The video below shows you step by step how to create an account on the ACCESS HRA website.

How to Upload Documents Using the ACCESS HRA Mobile App

This video shows you how to use the ACCESS HRA Mobile App to photograph and upload documents requested for your application.

How to View Your Case Details with the ACCESS HRA Mobile App

This video shows you how to look up details about your case with the ACCESS HRA Mobile App.

How to Check Your Appointments with the ACCESS HRA Mobile App

This video shows you how to look up your upcoming HRA appointments and get directions using the ACCESS HRA Mobile App.

Note: Due to the ongoing situation with Coronavirus, HRA has cancelled all in-person appointments. No negative action will be taken on your case due to missed appointments.

Read the ACCESS HRA Brochure

Read the ACCESS HRA Users Guide

Special Grant Document Guide

You can ask for a Special Grant to get benefits for emergencies or add members of your household to your case. You can find forms that are used to ask for a Special Grant in our Special Grant Document Guide.