Disability Access

ASL Services for HRA and DHS Clients

Access to HRA and DHS Services for Clients Who are Deaf or Hard of Hearing

How can I contact HRA or DHS by phone?

New Yorkers who are deaf or hard of hearing and use American Sign Language to communicate can now reach the NYC Human Resources Administration (HRA) and Department of Homeless Services (DHS) through our new ASL Direct video phone number, based at Infoline:

Video phone number: 347-474–4231

Video phone calls are available Monday-Friday, 8 AM- 4 PM, excluding holidays.

Other ways to contact HRA or DHS by phone

Office of Constituent Services (OCS) can be reached by calling 212-331-4640. They can be reached Monday – Friday, 9am – 5pm, excluding holidays.

Office of the Ombudsman can be reached by calling 800-994-6494. They can be reached Monday – Friday, 9a, - 5pm, excluding holidays.

How can I access services in an HRA or DHS location?

If you are deaf or hard of hearing and use sign language to communicate, you are entitled to access sign language interpretation services for DSS programs and services. Your options for obtaining interpreter services will vary depending on location. With the ASL Options Card, you can let our staff know which available option works best for you! For more information about the ASL Options Card, please watch the video below.