To help stop the spread of COVID-19, many HRA locations are consolidating until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.
Important Notice – No Mandatory Dispute Resolution Appointment
If you are Cash Assistance recipient, the Human Resources Administration (HRA) may have sent you a notice for a Mandatory Dispute Resolution (MDR) appointment.
The notice was sent to you in error. Please disregard the notice.
The appointment that was scheduled for you has been cancelled. You DO NOT have to appear for that appointment. No negative action is being taken as a result of the notice. You may still receive other notices about the Fair Hearing you requested. We apologize for any inconvenience this may have caused you. If you have any questions, please call (718) 557-1399.
Important Information about Recertifications
New! If you receive Cash Assistance and have lost your job or need to request a case change, you can now go to ACCESS HRA website and the mobile app to submit a case change online. Please make sure to upload documents in support of your request.
Need to return or submit documents? You can submit documents in the following ways:
This guide gives examples of documents you can use to give proof of information we need to decide on help for you. This guide doesn't mention every type of document. Other documents may be used, even if not on the list. Download the guide in:
Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF). Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.
Here are some situations that may make you eligible for additional cash assistance.
Eligible clients receiving temporary cash assistance are required to engage in work and/or educational activities in most cases. Learn more about educational opportunities on our Training and Education page.
(Those participating in an approved program can receive transportation and child care expenses so that they can meet their requirements.)
All Cash Assistance and SNAP applicants that have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until the EBT card arrives. Please see the list of locations here.
You may be eligible for an emergency cash grant if it will meet certain special needs. For example:
For more information, please contact HRA's Infoline at 718-557-1399. Or ask an HRA worker at your Center about getting a request form.
Emergency Rental Assistance Grant Flyer:
You can ask for a Special Grant to get benefits for emergencies or add members of your household to your case. You can find forms that are used to ask for a Special Grant in our Special Grant Document Guide
The Wellness, Comprehensive Assessment Rehabilitation and Employment (WeCARE) program is a unique initiative that addresses the needs of cash assistance clients with medical and/or mental health barriers to employment. The WeCARE program is available by referral only.
View the Verification of Secondary Tenant's Residence and Housing Costs form in:
View the Request for Additional Allowance form in:
Automated Child Care Eligibility and Enrollment System (ACEE): Child care programs for HRA clients
Child Care Provider Search: Easy to use search tool to locate NYC contracted & non-contracted Child Care Providers & short list/filter based on client needs
Daily Timekeeping System (DTS): For agencies that employee HRA clients
Food Card Access Project (FCAP): Submit appointments for SNAP interview
Line Item Contracts (LIC): Monthly line item expenses
Payment and Claiming System on the Web (PACSWeb): Enables vendors to request payments for services provided to HRA clients
Substance Abuse Tracking and Reporting System (STARS): For treatment providers
Supportive Housing System (PACT): The Office of Health and Mental Health Services’ Placement, Assessment and Client Tracking Unit
Training Provider Tracking System (TPTS): For training providers
Available Training/Educational Programs: Search for training/educational providers and programs
New Training Provider Application: Become a training provider
WeCare System: Wellness, Comprehensive Assessment, Rehabilitation and Employment program