New! If you receive Cash Assistance and have lost your job or need to request a case change, you can now go to ACCESS HRA website and the mobile app to submit a case change online. Please make sure to upload documents in support of your request.
Need to return or submit documents? You can submit documents in the following ways:
This guide gives examples of documents you can use to give proof of information we need to decide on help for you. This guide doesn't mention every type of document. Other documents may be used, even if not on the list.
Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF). Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.
Here are some situations that may make you eligible for additional cash assistance.
Eligible clients receiving temporary cash assistance are required to engage in work and/or educational activities in most cases. Learn more about educational opportunities on our Training and Education page.
(Those participating in an approved program can receive transportation and child care expenses so that they can meet their requirements.)
All Cash Assistance and SNAP applicants that have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until the EBT card arrives. Please see this list of locations.
Regarding case inquiries, HRA requires submitting a Client Consent Form to verify a client's consent before releasing case information to a third party.
Please be aware that unscrupulous individuals may use COVID-19 as an opportunity to create a scam in order to steal your personal information. Learn more about this Potential Fraud Scam Alert and other EBT Scams Alerts.
View the Protect Your Benefits - Skimming Flyer (FLY-1095) in:
You may be able to get help if you cannot pay your bills because you lost your job, you are getting less pay from your job, or you had another emergency like an unexpected medical situation. This help is called “Emergency Assistance” or a “One Shot Deal.”
Emergency Assistance can help you if:
View the Emergency Rental Assistance Grant Flyer in:
You can ask for a Special Grant to get benefits for emergencies or add members of your household to your case. You can find forms that are used to ask for a Special Grant in our Special Grant Document Guide.
If you receive SNAP or Cash Assistance, you may qualify for a $50 per month discount on your mobile or fixed broadband internet service, along with a one-time $100 discount for purchasing a laptop, tablet, or desktop computer. To learn more and apply, visit http://getemergencybroadband.org.
The Wellness, Comprehensive Assessment Rehabilitation and Employment (WeCARE) program is a unique initiative that addresses the needs of cash assistance clients with medical and/or mental health barriers to employment. The WeCARE program is available by referral only.
Daily Timekeeping System (DTS): For agencies that employee HRA clients
Food Card Access Project (FCAP): Submit appointments for SNAP interview
Line Item Contracts (LIC): Monthly line item expenses
Payment and Claiming System on the Web (PACSWeb): Enables vendors to request payments for services provided to HRA clients
Substance Abuse Tracking and Reporting System (STARS): For treatment providers
Supportive Housing System (PACT): The Office of Health and Mental Health Services’ Placement, Assessment and Client Tracking Unit
Training Provider Tracking System (TPTS): For training providers
Available Training/Educational Programs: Search for training/educational providers and programs
New Training Provider Application: Become a training provider
WeCare System: Wellness, Comprehensive Assessment, Rehabilitation and Employment program
Parents and guardians who are employed or engage in work-related activities (required or voluntary), including those in school, may be eligible for child care. If eligible for child care, parents and guardians have the right to appropriate, affordable, accessible, and suitable child care. HRA will never require you to use a specific provider but can help you find one that is best for you if you need one.
If you are employed or participating in a work activity and would like HRA to help pay for child care, you and the provider will need to complete and submit the forms below.
Automated Child Care Eligibility and Enrollment System (ACEE): Child care programs for HRA clients
Child Care Provider Search: Easy to use search tool to locate NYC contracted & non-contracted Child Care Providers & short list/filter based on client needs
View Child Care Provider Enrollment Supplement (CS-274W) in:
View the Proof of ID and Residency for Child Care Providers (CFWB-004) form in:
View the Additional Local Standard Release (CFWB-047) form in:
View the Important Information about Child Care (FIA-1144) form in:
View the Enrollment Form for Provider of Legally-Exempt In-Home Child Care and Legally-Exempt Family Child Care (OCFS-LDSS-4699) in:
View the Instructions for Enrollment Form for Provider of Legally-Exempt In-Home Child Care and Legally- Exempt Family Child Care (OCFS-LDSS-4699a) in:
Part A: Enrollment Form for Legally-Exempt Group Child Care Program (OCFS-LDSS-4700) in:
Instructions for Part A: Enrollment Form for Legally-Exempt Group Child Care Program (OCFS-LDSS-4700a) in:
View the Work Schedule for Child Care (FIA-1100) form in:
HRA-154: School/ Training Enrollment Letter in:
CFWB-001: Special Needs Application
View the Verification of Secondary Tenant's Residence and Housing Costs form in:
View the Request for Additional Allowance form in:
Adverse Childhood Experiences are caused by traumatic events or conditions such as poverty and violence, and can lead to serious health effects throughout a child’s life. Learn more about ACEs and how to help develop resilience to reduce their impact.