Energy Assistance

Energy Assistance

Home Energy Assistance Program (HEAP)

HEAP Components (Regular, Emergency and Cooling) for the program year 2020-2021 has ended.

Customers can continue to apply for the following benefits:

  • Heating Equipment Repair and Replacement (HERR)
  • Clean and Tune

The new HEAP Program Year 2021-2022 re-opened on October 1, 2021. For additional questions, please contact the HEAP Conference line at 212-331-3126.

Utility Moratorium Lifting

Starting December 31, 2021, utility companies (electricity, oil/gas for heat) can start sending utility shut-off notices to those who owe utility arrears, unless the state of emergency is lifted prior, and for a period of 180 days after for those who suffered a change in financial circumstances due to the emergency. If you get a utility shut-off notice, help is available. You can apply for an emergency assistance grant (also known as a one-shot deal) to help pay utility expenses owed using ACCESS HRA.

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help. You may also qualify for help if you have a low supply of heating fuel or a broken boiler or furnace.

Active SNAP/Cash Assistance clients and clients receiving SSI who live alone are automatically eligible for HEAP benefits. HEAP consists of two seasonal components.

Qualifications for HEAP assistance include: 

  • Your household received a HEAP benefit during the current HEAP program year OR
  • You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

Qualifications for HEAP cooling assistance* include: 

  • Your household received a HEAP benefit during the current HEAP program year OR
  • You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).
  • Household member must have a medical condition that is exacerbated by heat.

*Cooling Assistance operates from May to August. If you DID receive a HEAP benefit during the current HEAP program year, your eligibility for a cooling benefit will be based on the information used to determine your HEAP benefit. If you DID NOT receive a benefit during the current HEAP program year, BUT you are currently receiving TA or SNAP benefits, your eligibility for a cooling benefit will be based on the information in your TA or SNAP case. Read the Beat the Heat Flyer in English/Español for more information.

HEAP Application:


Send application to:
Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

For more information about HEAP eligibility, visit the NYS OTDA website.

Utility Assistance Program (UAP)

UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.

Here are some other situations that may make you eligible for cash assistance.

If you are having trouble paying your utility bills and have a question about the program, please contact the HEAP Conference line at 212-331-3126.