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Energy Assistance

Energy Assistance

HEAP Updates

After March 15, 2022, those at risk of a utility turn-off may apply for emergency assistance (One-Shot Deal) through regular application/special grant channels. View the Frequently Asked Questions (FAQs) about One-Shot Deals.

What is HEAP?

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help. You may also qualify for help if you have a low supply of heating fuel or a broken boiler or furnace.

Active SNAP/Cash Assistance clients and clients receiving SSI who live alone are automatically eligible for HEAP benefits. HEAP consists of two seasonal components.

Qualifications for HEAP assistance include: 

  • Your household received a HEAP benefit during the current HEAP program year OR
  • You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

Qualifications for HEAP cooling assistance* include: 

  • Your household received a HEAP benefit during the current HEAP program year OR
  • You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

*Cooling Assistance operates from May to August. If you DID receive a HEAP benefit during the current HEAP program year, your eligibility for a cooling benefit will be based on the information used to determine your HEAP benefit. If you DID NOT receive a benefit during the current HEAP program year, BUT you are currently receiving TA or SNAP benefits, your eligibility for a cooling benefit will be based on the information in your TA or SNAP case.

HEAP Document Guide

View the Beat the Heat Flyer in English/Español

Apply for HEAP

You can apply for Regular HEAP using the HEAP application below and mail it back to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

Applications can also be dropped off in person at a HEAP office. You can get additional help by calling the DSS/HRA HEAP unit at 1-212-331-3126 or call the NYC HEAP Infoline at 1-800-692-0557 for the status of your application. You can also get more information on HEAP at ACCESS NYC.

HEAP Application (LDSS 3421)

Utility Assistance Program (UAP)

UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.

Here are some other situations that may make you eligible for cash assistance.

If you are having trouble paying your utility bills and have a question about the program, please contact the DSS/HRA HEAP unit at 1-212-331-3126.