Frontline Profiles

Frontline Profiles

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When the COVID-19 pandemic hit our city, our essential workers remained on the frontlines serving New Yorkers in need. Our staff rose to the challenge of facing the pandemic head-on while heading into work. Armed with masks, gloves, and hand sanitizer, these brave employees continue to do outreach to unsheltered individuals, intake for families faced with homelessness, and provide vital benefits like SNAP and rental assistance to New Yorkers during the crisis. These are their stories.

DSS Frontline Profile: Ivan Suphal

Audio Description: Being designated an essential worker during the COVID-19 pandemic made Ivan Suphal, a Crisis Community Coordinator at DHS, feel special. Hear his story of helping a single father of five find permanent housing.


When the COVID-19 pandemic hit our city, our essential workers remained on the frontlines serving New Yorkers in need. Our last Frontline Profile is of Ivan Suphal, a community coordinator, who helped a father of five transition to permanent housing. Read his full story.


DSS Frontline Profile: Mohammad Afzal

Audio Description: Mohammad Afzal, Eligibility Specialist for HRA’s Medical Insurance and Community Services Administration, talks about helping New Yorkers access Medicaid during the Coronavirus pandemic.


Mohammad Afzal, Eligibility Specialist for HRA’s Medical Insurance and Community Services Administration, talks about being an essential worker and helping New Yorkers get Medicaid during the pandemic. Read his full story.


DSS Frontline Profile: Claudine Sajous

Audio Description: During the pandemic, Claudine Sajous, a Homeless Intake Assessment Manager at PATH, came to realize that being an essential worker meant that she and her colleagues were indispensable to the City.


When the COVID-19 pandemic hit our city, our essential workers remained on the frontlines serving New Yorkers in need. Our next Frontline Profile is of Claudine Sajous, an intake manager at PATH, who helped newborn triplets and their mom find shelter during the pandemic. Read her full story.


DSS Frontline Profile: Tracie Harrington

Audio Description: Tracie Harrington, Mailroom Coordinator at HRA’s Office of Child Support Services, talks about staying strong and helping her city despite the risks of COVID 19.


Tracie Harrington, Mailroom Coordinator at HRA’s Office of Child Support Services, leads a team ensuring that child support payments and other time sensitive documents get to their intended destinations. Read her full story.


DSS Frontline Profile: Nadine Porsenna

Audio Description: DHS crisis community coordinator, Nadine Porsenna, tells a story about how she connected with an unsheltered New Yorker by speaking to her in Haitian Creole.


When the COVID-19 pandemic hit our city, our essential workers remained on the frontlines serving New Yorkers in need. Our next Frontline Profile is of Nadine Porsenna, a crisis community coordinator at DHS, who was able to reach an unsheltered New Yorker in need by speaking her language. Read her full story.


DSS Frontline Profile: Maurice Peepels

Audio Description: Maurice Peeples, Senior Supervisor of Financial Management Liaisons for HRA’s Adult Protective Services, talks about his team’s efforts to help those who cannot help themselves during the Coronavirus pandemic.


Maurice Peeples, Senior Supervisor of Financial Management Liaisons for HRA’s Adult Protective Services, and his team help adults who cannot care for themselves and lack support in the community manage their finances. Read his full story.


DSS Frontline Profile: Dominick Lynch

Audio Description: Dominick Lynch, a crisis community coordinator for the Department of Homeless Services, tells the story of helping an unsheltered young man reunite with his family.


Dominick Lynch, a crisis community coordinator, offers services to unsheltered New Yorkers. Read his full story.


DSS Frontline Profile: Elena Cabrera

Audio Description: Elena Cabrera, Executive Assistant to the Deputy Commissioner of Housing/Homelessness Services Initiatives, talks about her experiences on the frontlines during the COVID-19 pandemic.


At HRA’s Homelessness Prevention Administration, Elena Cabrera helps New Yorkers avoid eviction or move from shelter to permanent housing. Read her full story.


DSS Frontline Profile: Crystall Jalloh

Audio Description: Crystall Jalloh, a crisis community coordinator for the Department of Homeless Services, talks about her experiences on the frontlines during the COVID-19 pandemic.


As a crisis community coordinator, Crystall Jalloh, offers services to unsheltered New Yorkers. Read her full story.