Homelessness Prevention

Homelessness Prevention

To help stop the spread of COVID-19, many HRA locations are consolidating until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.

The Homelessness Prevention Administration (HPA) works tirelessly to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to prevent homelessness and assist families and individuals in need in maintaining stable, affordable housing in their communities.

Within the Homelessness Prevention Administration are the Housing and Homeless Services/Initiatives Division, the Rental Assistance Program, the Legal Services Initiatives unit, and the Early Intervention Outreach Team, all of which are vital partners in assisting New Yorkers in need.

For more information on HPA, please call Infoline at 718-557-1399.

Here are some situations that may make you eligible for cash assistance.

Free Legal Representation to Prevent Eviction

COVID-19/Coronavirus – What You Should Know

  • In response to the COVID-19 pandemic/emergency, HRA's Office of Civil Justice (OCJ) has partnered with tenant legal services providers across New York City to offer Universal Access to Counsel by Phone – phone-based access to free legal advice and counsel for New York City residential renters in need of assistance with legal issues related to their housing. 

    OCJ legal providers are available Monday through Friday between 9:00 am and 5:00 pm to provide over-the-phone legal assistance to callers with legal questions or issues about tenancy, eviction or landlord-tenant disputes.    

    For more information, please call 718-557-1379 or email civiljustice@hra.nyc.gov.

    OCJ legal services are free and you do not have to be an existing HRA client to apply.

    Legal services are available regardless of immigration status.

  • In response to the Coronavirus public health crisis, New York City Housing Court is scaling back operations to reduce the number of people coming to the courthouses and contain the spread of infection. The Court is only hearing essential or emergency applications on cases. All other matters, including appearances in all regular housing court calendars, are being postponed and all parties will be notified of new court dates by postcard.

    Beginning March 16, 2020, there will be NO EVICTIONS until further notice.   

    The Housing Court is not accepting filing of any new actions and proceedings except for essential or emergency matters.

    For questions and concerns relating to New York City Housing Court operations during the COVID-19/coronavirus emergency, please visit nycourts.gov or call the following emergency Housing Court phone numbers, available during business hours (9:00am-5:00pm).

    Bronx 718-618-2500
    Harlem 646-386-5409
    Kings (Brooklyn) 347-404-9133
    New York (Manhattan) 646-386-5730
    Queens 718-262-7300
    Richmond (Staten Island) 646-386-5409

Through the Office of Civil Justice (OCJ), HRA provides anti-eviction legal services in the housing courts and in community offices across the City, providing comprehensive, flexible and individualized legal services to help ensure that low-income households avoid becoming homeless. Services are free and are provided by nonprofit legal services organizations, and may include:

  • Representation in housing court
  • Negotiations with landlords and/or other advocacy assistance
  • Inquiries into whether a tenant's rent level is correct, whether there are conditions that require repair and whether these constitute defenses to a proceeding
  • Preparation and filing of required agency and court papers


Homebase will help you develop a personalized plan to overcome an immediate housing crisis and achieve housing stability. You may be eligible for Homebase services if you:

  • Are at imminent risk of entering the New York City shelter system
  • Are low-income
  • Want to remain stably housed in your community

Learn more about Homebase

Read Frequently Asked Questions