I Need Help

I Need Help

HRA is in the process of re-opening locations. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for the latest information on center openings.

Important Information about Recertifications

  • Recertifications: If you receive a Cash Assistance or SNAP recertification notice by mail or an ACCESS HRA alert that you need to recertify, you must submit your recertification or your benefits will stop. You can use ACCESS HRA, fax, mail, or a drop box at open centers to submit your recertification. Please make sure that we have your correct phone number. You can check it and update it on ACCESS HRA website or the ACCESS HRA Mobile AppLearn about the ways you can submit your recertification and supporting documents.

  • CA 6-month mailer and SNAP periodic report: Starting July 2021, if you do not return your SNAP periodic report or Cash Assistance mailer your case will close.

  • Medicaid cases with authorization ending in March 2020 through December 2020 and January 2021 through September 2021 will be automatically extended.

Our Services

The Human Resources Administration is dedicated to fighting poverty and income inequality with essential programs that help families and individuals with economic and social service needs.

HRA provides New Yorkers with a variety of critical services to make ends meet, including, but not limited to, food and cash assistance, emergency rental assistance, services for individuals with disabilities or those living HIV/AIDS, and emergency shelter for survivors of domestic violence. 

New Yorkers in need can apply for and recertify their Supplemental Nutrition Assistance Program (SNAP) benefits online and determine if you are eligible for Cash Assistance and other services offered by HRA via the online ACCESS HRA platform.  

Read HRA's Guide to Services. View Large Print version: English.

For more information on our programs, please call HRA Infoline at 718-557-1399 or 311.

Read our Non-Discrimination Policy.