I Need Help

I Need Help

To help stop the spread of COVID-19, many HRA locations have consolidated until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.

Important Notice – No Mandatory Dispute Resolution Appointment

If you are Cash Assistance recipient, the Human Resources Administration (HRA) may have sent you a notice for a Mandatory Dispute Resolution (MDR) appointment.

The notice was sent to you in error. Please disregard the notice.

The appointment that was scheduled for you has been cancelled. You DO NOT have to appear for that appointment. No negative action is being taken as a result of the notice. You may still receive other notices about the Fair Hearing you requested. We apologize for any inconvenience this may have caused you. If you have any questions, please call (718) 557-1399.

Important Information about Recertifications

  • Recertification Extension: Recertifications due January 1, 2021 through March 31, 2021 have been extended up to six months on cases that did not previously get an extension due to COVID-19. If eligible, HRA will mail you a notice about the extension and you will not need to submit a recertification form. Check ACCESS HRA to see if your recertification is due. If it is, submit it to keep your benefits.

  • CA 6-month mailer and SNAP periodic report suspended: There will be no negative actions taken for failing to return the SNAP periodic reports and Cash Assistance mailers due between January 1, 2021 through March 31, 2021.

  • Medicaid cases with authorization ending in July, August, September, October, November, December 2020 and January, February, March, April 2021 will be automatically extended.

Our Services

The Human Resources Administration is dedicated to fighting poverty and income inequality with essential programs that help families and individuals with economic and social service needs.

HRA provides New Yorkers with a variety of critical services to make ends meet, including, but not limited to, food and cash assistance, emergency rental assistance, services for individuals with disabilities or those living HIV/AIDS, and emergency shelter for survivors of domestic violence. 

New Yorkers in need can apply for and recertify their Supplemental Nutrition Assistance Program (SNAP) benefits online and determine if you are eligible for Cash Assistance and other services offered by HRA via the online ACCESS HRA platform.  

Read HRA's Guide to Services. View Large Print version: English.

For more information on our programs, please call HRA Infoline at 718-557-1399 or 311.

Read our Non-Discrimination Policy.