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OCSS Jobs and Training

OCSS Jobs and Training

Over the years, the child support program has evolved from a system focused on recovering the costs of cash assistance to one that recognizes that having both parents involved in a child’s life can bring the child a wide range of benefits. We recognize that the majority of noncustodial parents (NCPs) want to support their children—some just need help removing the barriers that keep them from doing it. This view, supported by years of academic research and our experience with the tens of thousands of New Yorkers we serve each year, has informed the creation of an innovative set of programs including our debt reduction and employment programs.

To meet the immediate employment needs of parents who are obligated to pay support, OCSS currently offers parents several ways to get help finding employment.  Parents appearing in Family Court can be assigned to a Parent Support Program (PSP) case manager who then makes referrals to employment services and other programs to address barriers to paying support. In particular, Parent Support Program (PSP) can refer parents to the Support Through Employment Program (STEP) which uses contracted workforce development partners to help parents prepare for and find employment. OCSS also refers parents to the City’s Workforce1 services and encourages noncustodial parents to enroll in HRA’s TXT-2-Work program.

Since 2018, OCSS has participated in Families Forward, a time-limited national research demonstration program to connect noncustodial parents to job training in in-demand occupational sectors. Through Families Forward, over 400 parents have received job training and placement services. The program ends enrollment in May 2022. 

To learn more about our current employment services, please email with the subject “jobs”. You will also find descriptions of our programs below.


Support Through Employment Program (STEP) has been connecting noncustodial parents to work for over a decade. The program offers job opportunities and training in health care, security, food service, transportation, and other areas, as well as high school equivalency exam preparation. Most jobs found through STEP pay more than the minimum wage. Parents may enroll by speaking to Child Support staff in Family Court. They may also be referred by a Family Court Support Magistrate.

Parent Support Program Logo

Parent Support Program connects noncustodial parents to employment, job training, mediation, education, life-skill classes, and other services. The program helps parents meet their child support obligation and build stronger relationships with their children. Noncustodial parents may be referred to the program when they appear in Family Court on their child support case in Manhattan, Bronx, or Brooklyn. An expansion to Queens and Staten Island is expected in early 2021.

Jobs-Plus Logo

Jobs-Plus is a proven employment program for New York City public housing residents, offering assessment, job readiness, training, job search assistance, referrals for social supports, and child support services.

WorkForce 1 - A Proud Partner of the American Job Center Network

Workforce1 helps New Yorkers prepare for and connect to jobs in every sector across the five boroughs. Parents can get assistance accessing free training, identifying jobs that fit their skills, and preparing for interviews.

TXT-2-Work - Learn about and sign up for our job texting service

HRA's TXT-2-Work sends information about new job openings directly to job seekers' cell phones. Employment opportunities are in healthcare, retail, security, transportation, education, and other fields. Text "Jobs" to 877877 to receive job alerts.