Child Support Services

Pay It Off


A limited-time program called Pay It Off might help you lower the amount you owe in child support.

Offered only from March 2 to 16, 2020, Pay It Off doubles the value of lump sum payments that you make of $500 or more on child support debt that is permanently owed to the New York City Department of Social Services (NYC DSS).

In 2018, more than 600 parents like you reduced their debt an average of $3,400 with Pay It Off.

How Pay It Off Works

  1. Between March 2 and March 16, 2020, make a lump sum payment of $500 or more toward child support debt permanently owed to NYC DSS. To see if you are eligible, first call 929-252-5200.
  2. You can pay in person at our Customer Service Walk-In Center or at the Family Court Support Services Office in the Bronx, Brooklyn, Manhattan, or Queens. No appointment is needed. Or you can pay by mail. To participate by mail, you must first call 929-252-5200 to see whether you are eligible.
  3. Get your lump sum payment matched dollar for dollar, up to the amount you permanently owe NYC DSS.
  4. When you enroll in Pay It Off, find out if you qualify for additional reductions to your NYC DSS child support debt–including a one-time sign-on reduction and the potential to get up to $5,000 reduced with the Arrears Credit Program.

This flyer explains how and when you can visit our offices and what forms of payment we accept.
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Questions?

Starting February 3, call 929-252-5200, from 8 am–7 pm, Monday–Friday, or 9 am–5 pm, Saturday (March 7 and March 14 only).