Child Support Services

Pay It Off

A limited-time program called Pay It Off might help you lower the amount you owe in child support.

Offered only from October 1-31, 2018, Pay It Off doubles the value of payments over $500 that you make on child support debt that is permanently owed to the New York City Department of Social Services (NYC DSS).

Last year, more than 500 parents like you eliminated over $2.3 million in debt with Pay It Off.

How Pay It Off Works

  1. Between October 1 and October 31, 2018, make a lump sum payment of $500 or more toward child support debt permanently owed to NYC DSS. To see if you are eligible, first call 929-252-5200.
  2. You can pay in person at our Customer Service Walk-In Center. No appointment is needed. Or you can pay by mail. To participate by mail, you must first call 929-252-5200 to see whether you are eligible.
  3. Get your lump sum payment matched dollar for dollar, up to the amount you permanently owe NYC DSS.
  4. Find out if you qualify for additional reductions to your NYC DSS child support debt. Parents who have paid consistently for the last six months may qualify for another 100% match of their payment. Parents who sign up for our Arrears Credit Program and participate successfully for a year may get up to $5,000 reduced.

This flyer explains how and when you can visit our offices and what forms of payment we accept.
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Call 929-252-5200, from 8 am–7 pm, Monday–Friday, or 9 am–5 pm, Saturday (October 20 and October 27 only). The office will be closed on Monday, October 8 for a City holiday.