The Claims and Collections Division is responsible for pursuing the collection of monies owed by current and former HRA clients and/or responsible third parties who received cash assistance or Medicaid. These include spouses of Medicaid recipients who reside in a nursing home, persons who receive "one-shot" assistance and persons who are found to have received Medicaid incorrectly due to excess income or resources.
Other responsibilities include responding to billing inquiries, researching and documenting claims, monitoring and tracking the receipt of funds related to these claims, and taking action to pursue the collection of unpaid balances when the clients do not cooperate.
You can contact us at:
Claims and Collections
375 Pearl St., 22nd Floor
New York, NY 10038
Email: firstname.lastname@example.org or, if you are a non-US resident with a Medicaid claim, HRAInternationalClaims@dss.nyc.gov
Please do not send payments to the Claims and Collections Division.
Payments for the Claims and Collections Division must be sent to the following address:
New York City Department of Social Services/HRA
Investigation, Revenue and Enforcement Administration Division of Claims and Collections
P.O. Box 414312
Boston, MA 02241-4312
Please make checks payable to the "NYC Department of Social Services" Please include the CIN number, case number or SSN on the check and any accompanying documents.
All Legal Papers must be served upon DSS/HRA at the following address:
NYC Department of Social Services
Office of Legal Affairs – SLRLU
150 Greenwich Street, 38th Floor
New York, NY 10007